Reviews: Facebook & Instagram

Customer reviews: Facebook & Instagram

Reviews (9,757)

Overall rating

4.2

5

3,116
4

564
3

290
2

126
1

518

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

Enhances sales by reaching broader audiences on Facebook and Instagram
Simplifies product synchronization and ad management
Intuitive interface for seamless navigation and engagement
Effective in boosting sales and engagement for some merchants
Affordable ad pricing for small businesses

Common Concerns

Difficulties with account setup and store integration
Lack of responsive customer support and unresolved technical issues
Frequent re-verification and approval delays
Challenges with inventory management and catalog visibility
Perceived inefficiency and unfriendliness of the user interface
Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

LetoSell

Jul 10, 2024 on Shopify

Roamer Shop

Jul 09, 2024 on Shopify

I have downloaded Facebook & Instagram app on my Shopify store on 28/6/2024, and it is taking to long to be reviewed by Facebook & Instagram team.

opa desconto

Jul 09, 2024 on Shopify

Les Militantes

Jul 07, 2024 on Shopify

LAAK MUSIC STORE

Jul 07, 2024 on Shopify

5638686863868368686888688

Custom Craft

Jul 07, 2024 on Shopify

Aun no tengo ninguna experiencia, desde ayer esperando la verificacion de la tienda, seguire esperando

Jettah & Till Design

Jul 07, 2024 on Shopify

Challenging. I had to guess my way around and Instagram help haven't even responded to my request as to why my shop tagging system is not working and saying "no product catalogue found". I have resorted to asking Shopify help and hope this works. Challenging when its your livelihood depending on it.

Nayabeauty

Jul 06, 2024 on Shopify

My shop is placed under review for days and i am still waiting for the approval so i can finish setting up my ads.

Flausch Rausch

Jul 04, 2024 on Shopify

Die App könnte besser laufen und mehr hilfe bieten

Ponza Magazine

Jul 02, 2024 on Shopify

plataforma difícil de solucionar problemas e muito exigente em suas politicas, não é muito assertiva com a orientação e nem intuitiva para ajudar solucionar dificuldades

Happy Vanilla Crochet

Jul 02, 2024 on Shopify

have to say it's complicated and hard to use

Hempa

Jul 02, 2024 on Shopify

Bonne application ! Mais avec des bugs au niveaux de l’enregistrement.

Diva Shop

Jul 01, 2024 on Shopify

Muito moroso.

CG Handcrafters

Jun 30, 2024 on Shopify

none of my Reels are posted on my Facebook account automatically, I have to do it manually and it takes time.

by Bella

Jun 30, 2024 on Shopify

I find it very complicated. All info about the product needs to be re-written,

Vuyshop

Jun 29, 2024 on Shopify

buena

BrazilStory

Jun 29, 2024 on Shopify

mined

Jun 26, 2024 on Shopify

Schiavi's Moda e Fitness

Jun 26, 2024 on Shopify

dificil

Gentry Crafted

Jun 25, 2024 on Shopify

The shop integration itself is setup but other than tagging products in posts - which only work in the mobile app - I'm unable to display a link to the shop on my Facebook business page. Each time I try to change the action button setup it prompts me for setup/login into Shopify and ultimately takes me to my existing shop without ever adding it to my Business page action button.