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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,445)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Bodyguard-shop

Aug 25, 2024  on Shopify

Unsere Verifizierung ist seit Monaten ausstehen.

Mon-Puzzle3d

Aug 21, 2024  on Shopify

The Fndation

Aug 19, 2024  on Shopify

Customer service does not help you with issues. They expect you to troubleshoot the problems on your own. Also the user experience is confusing and rates are overpriced

Michela Cake Designer

Aug 17, 2024  on Shopify

Artsy's Store

Aug 14, 2024  on Shopify

My store's 'last step' of syncing has been 'in review' since April, no explanation as to what the problem is.

Serene Jewellery

Aug 14, 2024  on Shopify

not great, still hasnt synced my shop with facebook, has been "in review: for 3 months now even though my products have been approved. this has stopped me from properly utilising the app features

Tropical Seas Clothing

Aug 14, 2024  on Shopify

not updated enough and could definitely cause a new user to struggle when creating and updating their shop

Global Shop Prime

Aug 11, 2024  on Shopify

precisaria incluir a IA para guiar na configuração das ferramentas

Babel Infocalypse

Aug 07, 2024  on Shopify

Incredibly difficult and unreliable, always having some kind of problem

ZH

Aug 06, 2024  on Shopify

good

LUIS & LEON

Aug 05, 2024  on Shopify

Seit Wochen werden "Zusätzliche Informationen synchronisiert". Leider keine Nutzung des Shops möglich. Wie ich an Hilfe komme ist mir nicht klar.

VESLER

Aug 05, 2024  on Shopify

store review time before going online far too long

Peekaboo Vintage Marketplace

Jul 22, 2024  on Shopify

The shop's for Facebook & Instagram do no longer work in the UK.

Thread Carefully

Jul 22, 2024  on Shopify

My shop has been in review for some time.... I am at the: "Syncing additional info You'll be able to start selling once the sync is complete." stage... but I have an indicator saying I need to action something... and there is no obvious (or not obvious) solution. this leads to other issues like unable to integrate other apps like my review app into my store.

VIVARELLI - Bologna da mangiare

Jul 22, 2024  on Shopify

il catalogo Instagram e Facebook sono attivi ma gli shop sono da giorni in fase di controllo

StorePoriom

Jul 21, 2024  on Shopify

Estou a dias em análise.

Callia

Jul 14, 2024  on Shopify

Det har varit svårt att utföra installationerna eftersom jag bara en surfplatta. Och att koppla Facebook med Shopify med min surfplatta. Så nufår jag låna min dotters dator, vilket jag inte kan göra hela tiden.

rowor.nl

Jul 13, 2024  on Shopify

het kan een maand duren voor je shopify winkel geverifieerd en gecontroleerd word dat is heel erg vervelend

evoroma

Jul 08, 2024  on Shopify

Seems to have issues with Weglot and other translating services. Sales not being attributed in Ads Manager.

BulkBully Supplements

Jul 07, 2024  on Shopify

Its so hard to get regular items approved

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