Taranker.Com Logo
Facebook & Instagram logo

Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,490)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Stelsa.net

Sep 15, 2024  on Shopify

Problem with payments

La Maison Rose

Sep 11, 2024  on Shopify

VIRTU VEND TREND (VVT)

Sep 08, 2024  on Shopify

to much hustle pls make it easier otherwise u loose all customers will switch to tictok ad

Alívio Vital

Sep 03, 2024  on Shopify

demora demais a avaliação

CaseRealm

Sep 01, 2024  on Shopify

Esprit Bohème

Aug 30, 2024  on Shopify

Vraiment difficile à utiliser

Phat Moe Clothing Co

Aug 25, 2024  on Shopify

I am so confused! First finding where to create and optimize my shop was almost impossible. Second, the sample pictures show the highest price of my items. I have different prices depending on what size t-shirt is ordered. It shows the highest price instead of the lowest. I'm not tech savvy and really trying hard to figure all this out. Very fustrated.

Zman’s Cards Comics and Collectibles

Aug 25, 2024  on Shopify

Not very intuitive for sellers. Not connecting well from Shopify or Vendoo and other platforms I need FB and Insta to connect to. I never know what my shops look like and if they are connected to my collections on Shopify from one minute to the next. Shop editor is so far not easy and not user friendly. I had an issue also connect my payment method and the IT team has been working on it for going on 3 weeks now and I don't hear anything back from them unless I reach out. I paid for ads for two weeks and that is hindering me from any gains i've made with those. Has been terrible as a seller so far.

Bodyguard-shop

Aug 25, 2024  on Shopify

Unsere Verifizierung ist seit Monaten ausstehen.

Mon-Puzzle3d

Aug 21, 2024  on Shopify

The Fndation

Aug 19, 2024  on Shopify

Customer service does not help you with issues. They expect you to troubleshoot the problems on your own. Also the user experience is confusing and rates are overpriced

Michela Cake Designer

Aug 17, 2024  on Shopify

Artsy's Store

Aug 14, 2024  on Shopify

My store's 'last step' of syncing has been 'in review' since April, no explanation as to what the problem is.

Serene Jewellery

Aug 14, 2024  on Shopify

not great, still hasnt synced my shop with facebook, has been "in review: for 3 months now even though my products have been approved. this has stopped me from properly utilising the app features

Tropical Seas Clothing

Aug 14, 2024  on Shopify

not updated enough and could definitely cause a new user to struggle when creating and updating their shop

Global Shop Prime

Aug 11, 2024  on Shopify

precisaria incluir a IA para guiar na configuração das ferramentas

Babel Infocalypse

Aug 07, 2024  on Shopify

Incredibly difficult and unreliable, always having some kind of problem

ZH

Aug 06, 2024  on Shopify

good

LUIS & LEON

Aug 05, 2024  on Shopify

Seit Wochen werden "Zusätzliche Informationen synchronisiert". Leider keine Nutzung des Shops möglich. Wie ich an Hilfe komme ist mir nicht klar.

VESLER

Aug 05, 2024  on Shopify

store review time before going online far too long

Scroll to Top