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Customer reviews: Facebook & Instagram

Develop by Meta
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Reviews (9,153)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Zaah

Dec 08, 2024  on Shopify

Ontone

Dec 07, 2024  on Shopify

not great, it keeps on saying something went wrong when I go into the Facebook and instagram

WellCozy

Dec 05, 2024  on Shopify

Überprüfung dauert zu lange

CAJA DEL PADEL

Dec 04, 2024  on Shopify

no me revisa la tienda

ESC

Dec 04, 2024  on Shopify

deixou de fazer a sincronização dos produtos. nem a meta, nem o shopify conseguem resolver.

Sure Grip Kitchen Towels

Dec 02, 2024  on Shopify

Often glitches when trying to plan and upload content

STUDIO-RALU

Dec 01, 2024  on Shopify

dgvsb

Heat Keeper

Dec 01, 2024  on Shopify

Mehr als 2 Wochen werden benötigt zu prüfen ob meine Produkte konform sind in Facebook/ Instagram... Toll.

Velvet Waves

Nov 29, 2024  on Shopify

Maria's She Shed

Nov 26, 2024  on Shopify

I like it but Meta banded me from ads. My account was hacked during the pandemic and you guys never gave me a chance to talk to anyone. Your site is not friendly at all

Valara Candles

Nov 26, 2024  on Shopify

hat am anfang nicht funktioniert. musste nochmals alles löschen, und von vorne anfangen

Sandy Store ByNet

Nov 23, 2024  on Shopify

L'application Facebook & Instagram pour Shopify est une bonne idée en théorie, mais je rencontre plusieurs problèmes dans son utilisation. La synchronisation des produits avec Instagram ne fonctionne pas correctement, et il semble y avoir des doublons ou des comptes qui interfèrent avec le bon fonctionnement de ma boutique. Malgré les efforts pour résoudre les problèmes, les erreurs persistantes, ce qui me fait perdre beaucoup de temps. Je pense que cette application a du potentiel, mais elle nécessite des améliorations pour être plus. intuitif et fiable.

tricitywholesale.com

Nov 20, 2024  on Shopify

This has caused issues on my Shopify traffic and has caused products not be viewable which is causing sales to drop. No valid troubleshoot has be given to solve isssue

Zevaraa

Nov 20, 2024  on Shopify

I'm not able to add the sales channel in to the facebook commerce manager. Everytime I tried add account It ask me to create a shop and in the next page I select shopify then after shopify landing page shows without login. I click on login in shopify it ask me to add channel which I already added. The same process still going on repeat.

Hunter Valley Premium Meats

Nov 19, 2024  on Shopify

It does not give me succinct reasoning when a product is rejected, just says against commercial policies. Accepts half of our products, but not the other half. All are meat products!

My Store

Nov 18, 2024  on Shopify

It is not currently working on my Instagram or facebook page

Yvette Sports

Nov 18, 2024  on Shopify

Zu wenig Funktionen & Tracking funktioniert nicht richtig.

Edwards Opal

Nov 17, 2024  on Shopify

gobaby.mx

Nov 13, 2024  on Shopify

Los enlaces se caen y no actualiza productos

Queen Sense

Nov 12, 2024  on Shopify

Necesita ser más sencillo el vincular mi pixel de meta con mi negocio en shopify

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