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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,769)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Sticker Cheetah

Jul 12, 2025  on Shopify

it's constantly asking to reconnect to our meta account and other bugs

Pet Treasures Studio

Jul 11, 2025  on Shopify

Não é intuitiva, precisei da ajuda de IA para conseguir sincronizar tudo.

Pet Treasures Studio

Jul 08, 2025  on Shopify

Não é intuitiva, surgem muitos erros e não é fácil corrigi-los.

parcerosX

Jul 07, 2025  on Shopify

no he tenido una buena experiencia me bloquea productos sin saber por que

Daly Male

Jul 02, 2025  on Shopify

Not the best app if you sell intimate clothing, constantly rejected even if the item is on a manequin. Can't be bothered with the appeal system as it does nothing to help the merchant.

Made By Lilian

Jul 01, 2025  on Shopify

very bad

Master Major

Jun 30, 2025  on Shopify

bem difícil de mexer

Elevate People Influence Culture

Jun 30, 2025  on Shopify

giving me problems since i connected my business

HovaHatch store.com

Jun 29, 2025  on Shopify

Bellaire Wholesale

Jun 28, 2025  on Shopify

Very complicated and too many issues

LAMELIFE

Jun 27, 2025  on Shopify

things are very confusing. decent enough to finally have working though. hope to see some results and maybe an overall better UI.

Fresh Clip

Jun 26, 2025  on Shopify

Hemp & Co

Jun 25, 2025  on Shopify

Connecting my FB account to my Shopify store was confusing. I couldn't tell if Shopify was connected to my FB personal page or my business page?

5 Gallon Bucket Liner

Jun 23, 2025  on Shopify

Review takes forever and can also just glitch out and get stuck in review forever. The app is all over the place and doesn't give clear instruction on what to expect next...

MetaGlow Store

Jun 21, 2025  on Shopify

Genius Lab Gear

Jun 17, 2025  on Shopify

Haven't used it since they commandeered checkout from merchants. It prevents upsells, free shipping bars, and other normal things you want to do with traffic to your store. Plus, you have to keep your shipping costs constantly updated in their app to match your actual in Shopify.

Hey Quoco

Jun 17, 2025  on Shopify

Argoni

Jun 17, 2025  on Shopify

Fruit Bearers

Jun 15, 2025  on Shopify

So far my shop has been in review for over a year and never resolved. I can't seem to connect with help to fix. They need a fixed POC somewhere in this area.

Mayorista Dougger

Jun 14, 2025  on Shopify

La tienda de Facebook e instagram deberia estar activa. Sirve para que las presonas tengan mas visualizacion de mis productos

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