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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,757)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

bake the Cookie Shoppe

Dec 31, 2024  on Shopify

Terrible

BTeamLiquidations

Dec 31, 2024  on Shopify

It sucks bad I spent 55 minutes on tech help with no resolution. I can not edit or update my shop pages. Ive wasted hours trying to get this to work.

Tracey Keller Artist

Dec 29, 2024  on Shopify

Instagram connection is great but the Facebook is not. I am only seeing recently added products and not the whole products in the catalogue.

The Crystal Spirit Guild

Dec 29, 2024  on Shopify

disgusting and no help....I wish I could leave a negative one hundred review. We aren't some lying media corporation, just a mom and pop crystal jewelry company looking to get out products out there.

Cmay

Dec 29, 2024  on Shopify

Problème de compatibilité, le compte est suspendu sans raison. A corriger

BAKKA

Dec 28, 2024  on Shopify

you have killed the link to my shops with this Meta

Tinkery

Dec 27, 2024  on Shopify

Literally broken for me. App settings are blank, and can't actually use it from Meta's end as product fixes and reverification is near impossible.

Laura Verdugo del Rey

Dec 26, 2024  on Shopify

fatal, no aparecen mis productos activos después de 3 o 4 meses. No me solucionan desde meta el problema

Spectrum Coffee

Dec 26, 2024  on Shopify

This is my fifth attempt to set up Facebook and Instagram for my Shopify site, and once again, it hasn’t been successful. The lack of support from Meta is truly disappointing—how can such a massive organization not provide proper assistance for its users? They expect us to invest in ads for marketing, yet we can’t even get our shop set up correctly. Our products are ready to sync and publish, but without adequate support, the process is unnecessarily frustrating. I can't see how we’d feel confident putting money into their ad platform when the basics aren’t working.

MY OBI

Dec 26, 2024  on Shopify

ZERO stars. Terrible. It has been awaiting approval for months now, and the link to manage the sales account is broken. There is no way to contact them, and no support is possible. They will not explain what can be done to have the store set up correctly. However, they happily allow you to run ads for any amount.

Lovers Potion

Dec 25, 2024  on Shopify

Absolutely rubbish, all the ai spam bots with no room for individual human recognition of the goodness in my product for humanity. My brand will be better off without paying for this dogs#@t

EZ Store

Dec 24, 2024  on Shopify

Facebook is always the worst

Lush Lemon

Dec 22, 2024  on Shopify

Cant refund orders!!!

Haute Sail

Dec 21, 2024  on Shopify

not intuitive

Pole

Dec 21, 2024  on Shopify

Caféineuse

Dec 21, 2024  on Shopify

pourquoi ma demande prend autant de temps ? presque 1 mois

ScrubsGarage

Dec 20, 2024  on Shopify

Airborne Customs

Dec 19, 2024  on Shopify

App won't load in a Firefox browser, multiple products incorrectly assessed by AI and rejected.

GritRx

Dec 18, 2024  on Shopify

This app brings in one photo for each listing and it's a variation photo. Don't bother trying to change it, because it will just revert right back to the wrong one. The only advice I've received on how to fix this is to manually add the products to Meta...which defeats the whole purpose of even having it connected to Shopify.

FIVES BAREFOOT

Dec 18, 2024  on Shopify

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