Taranker.Com Logo
Facebook & Instagram logo

Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,153)

Overall rating
3.7

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

LVORIA

Jun 18, 2025  on Shopify

Confraria Studio

Jun 18, 2025  on Shopify

Sun&Co

Jun 18, 2025  on Shopify

products dont get aproved

CEDAR Y SAND

Jun 17, 2025  on Shopify

Insanely difficult to work with Meta/Facebook/Instagram. Terrible user interface, constant changes to functionality, workspace, awful communication about changes that affect verification, usability, location of admin functions, etc.

Artu Napoli

Jun 17, 2025  on Shopify

werkt heel slecht en hulp is ver te zoeken!!

Meat n' Greet

Jun 16, 2025  on Shopify

Asia Home Gifts

Jun 16, 2025  on Shopify

You can't get any help!

North Biomedical

Jun 16, 2025  on Shopify

Full of bugs

HairFix24

Jun 15, 2025  on Shopify

es ist sehr schlecht! es wird einem gesagt das die Produkte aktiv sind! obwohl sie nicht aktiv sind!! keine Hilfe nichts!! man kann nicht mal einfach eine schlechte Bewertung abgeben! Mann wird einfach geblockt!

Allday Nova

Jun 14, 2025  on Shopify

Even though this is such a big company, it strongly feels like a scam. Their size means nothing. With both of my stores, my ad account was restricted immediately after making a payment via iDEAL. Getting a refund is extremely difficult and draining. Despite the strong conversion potential on Facebook, think twice before relying on them. My previous refund request has been ignored for over two months. I just filed another complaint for my new store — I’m not expecting much, but we’ll see.

FISH LAIR

Jun 13, 2025  on Shopify

Terrible. Can't begin to count the amount of times I have been asked to verify my business that is registered by the state of Florida. I have given them a letter directly from the IRS 147C verifying my address, my company name, my name, my registered address and still it is not enough. This is absurd. Mean while I sell quality apparel and the scrutiny is pure insanity. Terrible! Takes forever to even contact anyone. This has been the worst!

DnDungeon

Jun 13, 2025  on Shopify

They don't offer support for digital products.

Wicked Boxing

Jun 13, 2025  on Shopify

LITTLE MONSTER

Jun 13, 2025  on Shopify

pesimo no me deja conectar el catalogo me crea otros , hace lo que quiere no me deja meter mi correo

Vancasso

Jun 13, 2025  on Shopify

Uneedum

Jun 12, 2025  on Shopify

Little Closet by the sea

Jun 12, 2025  on Shopify

no puedo conectar mi a mi tienda en facebook e instagram

SoleComfort.shoes

Jun 11, 2025  on Shopify

I sell shoes and every item is rejected for size, even though I have it listed in the title and in the "size" input.

Athens Gaze

Jun 11, 2025  on Shopify

VERY VERY POOR, nothing will conect without hours of messing with settings, and once you think its figured out and working it stops.

zahrameds.com

Jun 11, 2025  on Shopify

no idea why its disabled and doesn't give recommendation on how to enable the shop

Scroll to Top