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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,747)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Panikclothing

Jan 26, 2025  on Shopify

Terrible. I can't get in touch with Meta. So frustrating. bad bad bad what is going on?

HONEY SATIN

Jan 25, 2025  on Shopify

bad

RISEN

Jan 25, 2025  on Shopify

I am extremely disappointed with Instagram and Facebook after two years of trying to address an ongoing issue with product visibility on my Facebook Shop and TikTok Shop. Despite countless attempts to contact support and resolve the issue, my products remain invisible to potential customers, significantly slowing down the growth and visibility of my brand. As a small business owner, I rely on these platforms to reach my audience, but their lack of responsiveness and failure to fix this problem has been beyond frustrating. Why is it so difficult to make products visible to the customers who want them? Their inefficiency and lack of support have caused unnecessary delays in my brand's growth, and it's deeply disheartening to see platforms that claim to empower small businesses fall so short in delivering on their promises. If Instagram and Facebook truly value their business users, they need to prioritize resolving these issues and providing the support we need to thrive.

AGÜITA

Jan 23, 2025  on Shopify

Meta is always changing for the worse everything. Please, make a streamlined experience for advertisers and engineers. The experience with your business products is pure nonsense.

InkaLab

Jan 21, 2025  on Shopify

Fix your issues !!!! The channel doesn't load anything and I can't setup my pixel either

Maia Express

Jan 20, 2025  on Shopify

Self Sophisticated

Jan 20, 2025  on Shopify

Made by Blondi

Jan 19, 2025  on Shopify

Crazyboutdeco

Jan 17, 2025  on Shopify

can't get app to connect

Dinehaul

Jan 17, 2025  on Shopify

It does not get connected without code. What is the purpose of automation when i need to enter code

Meridian Etch

Jan 17, 2025  on Shopify

So many issues similar to other reviews. Now trying to contact support as Shopify shows this app as 'unsupported' so I cannot create a catalog for Meta Ads. Rubbish app considering the size of the company and the money they could make if it worked properly!

Top Game Sports

Jan 16, 2025  on Shopify

Tiene aspectos a mejorar

AREA

Jan 16, 2025  on Shopify

Seems like I am having the same problems as others... Have been waiting for the approval for weeks... The Shopify itself also mentions the developer of the app needs to update the version matches to the newest Shopify version of API which updates every 3 months... If this info is wrong, in any other ways around, please approve my Shopify account syncs with Facebook&Instagram...

Swag Eyewear

Jan 16, 2025  on Shopify

非常不好用,连给差评都不行,完全不好用, 非常难用,不推荐

Eeveve

Jan 15, 2025  on Shopify

I am not happy with how the app works, we've got separate stores per country with Shopify and one social account. The Facebook and Instagram account however can only be connected to one Shopify store and both several.

Glad I Got To Ask Ltd

Jan 13, 2025  on Shopify

Veneris & Co Jewelery

Jan 12, 2025  on Shopify

I am really disappointed as my Shopify account cannot show the catalogue in social media, Facebook and Instagram. It is under review for more than 4 weeks and I do not get any support.

Shelf

Jan 12, 2025  on Shopify

Connects to the wrong Facebook account and there's no way to change it.

Store of Sweden

Jan 11, 2025  on Shopify

Complete garbage

Coconut Luxe Naturals

Jan 10, 2025  on Shopify

Instagram has now disabled 2 of my business pages - No reason, They just pulled it down, I have now lost all my income as well as navigating cancer! Instagram is now the last resort for me

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