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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,445)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

KITŌ Paris

Jun 23, 2025  on Shopify

aBag.Store

Jun 22, 2025  on Shopify

This app does not work at all. I’ve struggled for two weeks trying to connect my shop to both Facebook and Instagram, and still no luck. I couldn’t get any help from the app developer either. It’s been an incredibly frustrating experience, and I’m still unable to get my shop connected. Definitely not recommended!

Lifted Skin Co.™

Jun 22, 2025  on Shopify

SURRENDER NOT

Jun 21, 2025  on Shopify

There are no features for editing and Customizing Shop of the Facebook or Instagram tab via Shopify. They do not work. Once inside the Commerce Manager the features do not appear. Those features for editing the shop, such as style or layout do not appear anywhere.

Hearthwood Market

Jun 21, 2025  on Shopify

The app doesn't really connect, despite trying to connect it for months. Even after contacting facebook support there isn't anyone to contact, just a bunch of loophole links where you will miss a good 30 minutes of your life trying to find answers.

GZ IMPORTS

Jun 21, 2025  on Shopify

It keeps connecting to the wrong page!

braune

Jun 21, 2025  on Shopify

its a pain to get to work

Sox Footwear Dubai

Jun 21, 2025  on Shopify

Hours wasted trying to set things up & errors keep on popping up. Re-installed app various times & even this did not iron out the issues. From Pixel related issues, to catalogue not sync to domain issues...it's a battle not worth investing your time in.

Leona Ruby

Jun 21, 2025  on Shopify

junk

PALASH

Jun 20, 2025  on Shopify

unable to connect shopify with facebook

ebikelistpro

Jun 20, 2025  on Shopify

非常难用,你们开发的这种垃圾,迟早会被淘汰,被tiktok超越甚至是淘汰是迟早的事儿

BOLD COLLAR

Jun 20, 2025  on Shopify

I had so much issue installing this store on my Shopify. Had bugs. Both shopify and meta support kept bouncing the support to each other. In the end, i had to delete my account and install again because no one was helping and business was getting affected.

Twenty-39

Jun 20, 2025  on Shopify

generally is difficult to use

The Otaku Box

Jun 19, 2025  on Shopify

This app is incorrectly coded and doesn't give an option to select which business manager to connect - it just assumes everyone only owns one. Confirmed with Shopify support. Fail.

Reillie Beauty

Jun 19, 2025  on Shopify

I cannot connect my shopify to face

FestiveDesi

Jun 19, 2025  on Shopify

ervery time i open FB on shopify it says the account is under review. the store is 2 yrs old

Simple Living Australia

Jun 19, 2025  on Shopify

Stegle Shop & Chill

Jun 18, 2025  on Shopify

servizi lenti e non risolutivi. Ho avuto dei problemi risolti dallo zio e non da voi.

Carnaby and Vine

Jun 18, 2025  on Shopify

There has to be a way to access the shop if a fb profile gets hacked and owner doesn't have access anymore. That's what happened to us and we've spent hours and hours with fb support to try and resolve and they continue to say they can't do anything about it. Absolutely nuts.

LVORIA

Jun 18, 2025  on Shopify

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