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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,747)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

UNIQUELY MALE

Feb 16, 2025  on Shopify

Why do we always have a problem with you about out products. You keep rejecting our product but you allow other companies have there product listed. With their product there is more sexual content and you can make our the models cock. Yet you reject ours for being overly sexual. Poor service on your end Meta.

Furniture Fair | Cincinnati | Dayton | Louisville | Indianapolis

Feb 14, 2025  on Shopify

I am using this with a supplementary feed. I am showing product price in the images i am generating for the supplementary feed. The images update every time the product price changes. This Meta app is NOT keeping the items in sync on an hourly basis like it should. Meta support is obscenely slow and behind the times with their capabilities. Shopify customers deserve better customization and support.

Hey Jude

Feb 12, 2025  on Shopify

Super confusing to use. The older version used to be more user friendly and now it's been overcomplicated.

paulmillerofficial

Feb 12, 2025  on Shopify

My Facebook has been under review with shopify for I believe a year and I haven't been able to get it resolved with either Meta or Shopify

By Lilo

Feb 12, 2025  on Shopify

Zaken moeten kopiëren in de code van je site, het zou automatisch moeten gaan. Adverteren zonder conversie, facebook en instagram vullen zakken maar regelen geen zaken.

Rose & Rosin

Feb 11, 2025  on Shopify

AWFUL. Will not approve your store and there is no way to contact or request a review. All sorts of dead ends and no assistance. But they will take your money (in my case $400 in ad spend, but wont approve my store).

HomeTownRiot

Feb 11, 2025  on Shopify

awful. I keep getting asked to verify my account. Will it ever stay verified?!?

Munay Minerales Mallorca

Feb 11, 2025  on Shopify

De momento ha sido imposible sincronizar estas dos aplicaciones. Complicado y pocas instrucciones y no claras.

Lifts

Feb 11, 2025  on Shopify

Virtually all integrations do not work or have serious issues. Pixel is unusable. Advantage+ is non-working.

ScreamBean

Feb 11, 2025  on Shopify

Not linked and wont connect.4 weeks in review

Discovery Educational

Feb 10, 2025  on Shopify

doesn't work

Homecation

Feb 10, 2025  on Shopify

Freigabe dauert viel zu lange!

Windfall

Feb 09, 2025  on Shopify

on shopify I am told everything is active but on Facebook it says Your Meta pixel is not active

MANUELA DAINESI

Feb 09, 2025  on Shopify

non funziona

House Factory

Feb 07, 2025  on Shopify

fatal, he tenido problemas para conectar mi tienda con facebook e instagram y ha sigo imposible obtener ayuda para hacer la conexion, asi llevo mas de un año y sin esperanza porque no tienes una atención personalizada que puede entender lo que te sucede

ASTINE

Feb 06, 2025  on Shopify

technical support is horrible. My account has been restricted for 6 months and we've been going back and forth with faceless no one has been able to provide help for my business

Kool Kolored Kid Generation LLC.

Feb 06, 2025  on Shopify

Managing my apparel brand shop on Facebook and Instagram has been a frustrating journey, to say the least. For the past four years, I've faced constant challenges connecting to the shop and maintaining its functionality. One of the biggest hurdles has been resetting my Facebook password for the shop account. No matter how many attempts I make, I never seem to get it resolved. The lack of a clear or straightforward solution has made it feel like an ongoing hassle, with issues cropping up time and time again. These technical difficulties have taken away valuable time I could be spending on growing my business, connecting with customers, and creating new products. I’m still looking for a lasting solution but have yet to find one that sticks. If anyone has successfully navigated these issues or knows the best approach to resolving them, I’d love to hear your advice!

velora amsterdam

Feb 06, 2025  on Shopify

works a bit slow

AdoreByKhwahish

Feb 06, 2025  on Shopify

too many issues, many items not showing

lobloo

Feb 06, 2025  on Shopify

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