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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,445)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

LFDW

Jun 28, 2025  on Shopify

sucks

JK Farm

Jun 28, 2025  on Shopify

Bad experience. Many time it don't allow connection between sales channel. There are too many problems using this sales channel

Your world

Jun 27, 2025  on Shopify

JE SAIS PAS POURQUOI QUAND J ACCEDE SUR MON BOUTIQUE DE SHOPIFY IL S ACCORDE PAS

Satisfy Your Sense Candle Co

Jun 27, 2025  on Shopify

Facebook/ instagram Sales channel app not opening

Cedar Healing Products

Jun 27, 2025  on Shopify

App doesnt work

zweiraumkunst

Jun 27, 2025  on Shopify

kann meine produkte nicht synchroniesieren und bekomme keinen support

Burcu Aslan

Jun 27, 2025  on Shopify

denichetaperle

Jun 27, 2025  on Shopify

Je n’arrive pas à connecter mon Facebook &Instagram à mon shopify et cela dérange mes conversations. J’ai supprimé réinstallerais rien

Fluent Trends

Jun 27, 2025  on Shopify

Yume

Jun 26, 2025  on Shopify

Toujours autant une galère pour installer un pixel

AquaPodKit

Jun 26, 2025  on Shopify

Shop says its clear, but does not clear or get anyone to answer why it does not work. Disconnected and will focus on google ads.

shoophome

Jun 26, 2025  on Shopify

ATOM STUDIO

Jun 25, 2025  on Shopify

very hard to use

Teton Natural Skincare

Jun 25, 2025  on Shopify

It's difficult to use to the point of being impossible. For a trillion dollar company, they sure have no idea how to make an app.

Simply Susan’s

Jun 25, 2025  on Shopify

horrible

Art Gold Jewelry

Jun 25, 2025  on Shopify

I’ve been using this app to track my Facebook and Instagram ads, but the reporting is totally inaccurate. It counts in-person store sales as if they came from my ads, which is completely wrong and makes my data useless. I tried reaching out to Meta support multiple times, but no one seems to care or even respond. As a business owner, I need real numbers to make smart decisions—this app doesn’t deliver. Disappointing experience all around.

Big Y Fly Co

Jun 25, 2025  on Shopify

Really?! Isn't Meta like one onf the world's largest tech companies, this is the best you can do? Between this and meta ads they have managed to create two of the most non-intuitive, ineffective apps for actually selling products. Maybe if you're goal is to be cool, but to sell products, meh.

Creative Designs of Purpose, LLC

Jun 24, 2025  on Shopify

On Facebook and Instagram, some scammers send messages to my inbox claiming that my advertisement has been suspended.

EZ Art, Decor & Jewelry

Jun 23, 2025  on Shopify

Altior Horizon

Jun 23, 2025  on Shopify

Compte de campagne publicitaire piraté au bout d'à peine 3 mois avec impossibilité de le récupérer. Je ne recommande pas du tout

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