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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,546)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

PetQlo

Jul 02, 2024  on Shopify

As soon as I connected Shopify to Facebook and IG, both the social media accounts got restricted

9010wear

Jul 01, 2024  on Shopify

No es tan facil de entender para los queno somos expertos

Queen Beauty Store

Jul 01, 2024  on Shopify

Komely

Jun 29, 2024  on Shopify

Trash service and trash app works when it wants to and support it trash too, Been a month trying to solve a problem and all they say is will reach out to you with ana email and then you can forget about it because that's never happening

Graven Street

Jun 29, 2024  on Shopify

the the whole process is so confusing. There should be a set up wizard that walks you through everything.

Rambelle

Jun 28, 2024  on Shopify

sdff

NvImpoorts

Jun 28, 2024  on Shopify

atualização de feed da loja é bem lento e nao obedece as nossas escolhas.

NextGen Living

Jun 28, 2024  on Shopify

Takes forever to get the store reviewed

Signé LàLà

Jun 28, 2024  on Shopify

Je suis très déçu de ces deux applications. ils ont fermé mon compte et j ai perdu plus de 16 500 followers

Gooods Market

Jun 27, 2024  on Shopify

It takes too long to review opening of the store request. 4 weeks is too long compared to other marketplaces.

MamaLady

Jun 27, 2024  on Shopify

Zen's Mansion

Jun 27, 2024  on Shopify

Keine Struktur, unglaublich Anfänger feindlich, teure Werbung für gar kein Profit. Tiktok übernimmt leider den Markt, war ein riesen Meta Fan.

grayfu

Jun 27, 2024  on Shopify

Nicht Gut

Vision Studios Global

Jun 27, 2024  on Shopify

horrible. Extremely inefficient system, with massive connection gaps in its service. Incredibly unintuitive to use, and has caused me to lose thousands of dollars in sales due to its challenging process to set up.

Belaré Home

Jun 26, 2024  on Shopify

Horrible. They randomly cancel orders that are marked as pre-order

BYRKA

Jun 26, 2024  on Shopify

pesimo no puedo conectarla me dice que no tengo acceso y no puedo conectar la tienda

Over The Top Gaming Shop

Jun 25, 2024  on Shopify

My store is rejected for no reason, none provided and no review process available.

NobleBack

Jun 25, 2024  on Shopify

Verification of products and store are very bad, I respected all the Policy and Terms Of Services, yet I had a lot of problems verifying them. Also for the store it has been weeks and still in review, so I can't post ads. Most problematic thing if you do dropshipping is Facebook. Sent numerous email and never got a reply. Very bad service and poor experience.

Solskin Smykker

Jun 25, 2024  on Shopify

Det tager 1000 år at få godkendelse

ArlinStory

Jun 25, 2024  on Shopify

审核太慢

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