Shopify Facebook App Review: Features, Pros & Cons

Customer reviews: Facebook & Instagram

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,546)

Overall rating

3.9

5

3,722
4

675
3

371
2

187
1

736

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

Enhances sales by reaching broader audiences on Facebook and Instagram
Simplifies product synchronization and ad management
Intuitive interface for seamless navigation and engagement
Effective in boosting sales and engagement for some merchants
Affordable ad pricing for small businesses

Common Concerns

Difficulties with account setup and store integration
Lack of responsive customer support and unresolved technical issues
Frequent re-verification and approval delays
Challenges with inventory management and catalog visibility
Perceived inefficiency and unfriendliness of the user interface
Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Karwan

Aug 16, 2024 on Shopify

Shit app ever, not measuring purchase conversion and also no support provided by the team, worst experience from this app.

Shoebuddy

Aug 14, 2024 on Shopify

horrible to set up

CoveryAI

Aug 14, 2024 on Shopify

Shop on Facebook and Instagram In Review for more than one month

RATBAG WORLD

Aug 14, 2024 on Shopify

Not user friendly, anything meta is difficult and makes you jump through 40 mazes and hoops to get nowhere!!!

Italian Bracelet

Aug 13, 2024 on Shopify

No funciona como debe, te banean solo por pestañear, deberian mejorar eso porque dificulta mucho su utilizacion. ADIOS

Keep Movin Forward Worldwide

Aug 13, 2024 on Shopify

Horrible! Is the best way to my experience. Unable to get deleted stock removed. Also information is not automatically updated to Instagram.

ozkart.com.au

Aug 13, 2024 on Shopify

nomsupport from shopify and facebook

Tussey

Aug 12, 2024 on Shopify

I have never had more trouble and technical difficulties with anything in my life.

Konstantin Antiques

Aug 12, 2024 on Shopify

No marketplace automatic listing, no adequate rejection policy then decline collectable not circulated coins and notes, no automatic listing on your Facebook page, and no automatic listing in the groups.

Brepaw™

Aug 12, 2024 on Shopify

Trop de bugs et de blocage même quand on prend la peine de respecter toutes vos conditions qu'on a mis beaucoup de temps à lire. Il faut vraiment revoir ça

Madame Phoenix Online

Aug 11, 2024 on Shopify

My Shop

Aug 10, 2024 on Shopify

werkt niet

Restoration Scriptures True Name Eighth Editions

Aug 09, 2024 on Shopify

very poor...still getting pop up on verification even after it has taken place

l'eaume

Aug 08, 2024 on Shopify

Blev hackad av ett kinesiskt bolag, förlorade all åtkomst, därtill spenderade de större summor på mitt kort Har sedan dess försökt att få hjälp med att få tillbaks access, dock utan resultat. Endast bottar som svarar med samma autosvar, du fastnar i en loop utan någon som helst hjälp.

Historical Caps

Aug 08, 2024 on Shopify

This is virtually no or very little help to my business. Constant frustration.

Cape Cod Designs

Aug 06, 2024 on Shopify

Still lots of complication listing a simple product and Meta page is extremely complicated and not user friendly for customers.. Dynamic or this and that.. It should be simple shopping platform for ALL! Also it is not helping sellers to generate decent profit, what comes goes for advertisement. Disappointing and discouraging

Salé collections

Jul 31, 2024 on Shopify

Cela fait 2 ans et je n'ai toujours pas pu connecter FB et Instagram à ma boutique

Farrow Low

Jul 30, 2024 on Shopify

USELESS !!! IF YOU ARE IN THE UK IT DOESN'T WORK - THIS IS ONLY FOR THE USA

chiara-h-collection

Jul 22, 2024 on Shopify

bad

The Protein Store

Jul 21, 2024 on Shopify

Orders from Facebook are constantly flagged as fraudulent by Shopify.