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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,457)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

ELKANICO

Jun 24, 2024  on Shopify

it's shit, takes ages to sync if it ever finishes.

Gadgets & Decor

Jun 22, 2024  on Shopify

I can't even Connect my shop with instagram or facebook and when I go to ask for Help it's all automeeted and you can't get anywhere

ANTHOLOGIA HUMANA

Jun 19, 2024  on Shopify

How this is "popular with businesses in Greece" if the stores for meta are no longer available in Greece? The Facebook and Instagram shops are no longer available in our country. I have downloaded this app to use it for the Facebook adverts to promote my e-shop collections on Meta platform these products i have it also in physical stores. How we suppose, will advertise our products in Greece local stores from our shopify e-shop, if the Facebook & Instagram are not in reality available in Greece region Businesses? How i will advertise my product and directed to e-shop for prices and specifications of the products i post to promote my local store?

VIVIA

Jun 14, 2024  on Shopify

Meta can't even integrate conversions api into this app, need to buy third party apps to integrate.

Budget Prepper Supply (BPS)

Jun 12, 2024  on Shopify

Trash and a scam. Charge you for ads that they REFUSE TO PUT UP. Then they do not tell you what the problem is, but continue to bill you!! They suck

jetpilotnz

Jun 11, 2024  on Shopify

Can't get the app to connect to facebook page and there is no support at all for this problem

Lattau - women fashion store

Jun 08, 2024  on Shopify

not working at my shopify store...why showing this message: This Facebook account is not eligible for setup We don't offer shop or catalog setup in your region. store url : https://lattau.in and location INDIA please solve this...

vibezcanvas

Jun 05, 2024  on Shopify

I write a bad review because it says this integration will not allow in my region like India. why this? In this settings it cleary written it is popular in India. Why FB didn't allow people to integrate from India?

AquaBlastFit

Jun 04, 2024  on Shopify

I have attempted to get the shop button to appear on my facebook page with no luck. there seems to be a disconnect issue.

Tres Perros Coffee

Jun 03, 2024  on Shopify

i would rate this app a minus 5 if i could.. ive tried and tried to link m shop and page, spent 4hrs on the phone, paid someone, nothing..fb uses fake profiles for adds. you add says its been shown 1000 times but when you investigate you can clearly see there showing it to fake profiles to reach the required number of views..i read a reddit forum esterday that was ver lengthy about how we now believe 95% of fb adds are scammers.. that deletes the need to advertise on fb..

Renato Peres - Joias Artesanais

Jun 03, 2024  on Shopify

Não consigo mais sincronizar os produtos da minha loja para o Meta. E excluir o app do SHOPIFY é impossivel

GOURMEGLOW

Jun 03, 2024  on Shopify

not good because i cant make sales

Teacher Treats: Monthly Subscription Boxes

Jun 01, 2024  on Shopify

THDE WORST and beyound complicated for NO REASON

Ordino

May 03, 2024  on Shopify

Worked perfectly in the past, however since we activated the cookie banner in the Shopify -> Customer Privacy settings, it is not setting correct data to Meta. It only sends 60% of landing page views. Add to cart events are over-reported by 2x. However, the other pixels (TikTok, Pinterest) face the same issues since the activation of Google Consent Mode V2. So might not be the issue of the app, but Shopify's support is not helping either.

Belle pour Dieu

May 01, 2024  on Shopify

So far I'm not thrilled. Most of my products aren't syncing and it shows my account is still in review. I signed up a month ago. Once that's all straightened out, we will see how smooth it goes, but as of right now I can't sell anything through Facebook or Instagram.

moizbaba holsters

Apr 29, 2024  on Shopify

DermaOnline by Provederma

Apr 29, 2024  on Shopify

Meta pide actualizar los Pagos en Facebook e Instagram, pero si estamos en el mercado de México no permite hacerlo. ¿Cómo corregimos eso? Además aunque se aplique la configuración de anuncios a México, ha estado enviando a muchísimos paises los anuncios. Desconozco si sea al único que le está pasando esto.

Suushifa supplies

Apr 28, 2024  on Shopify

I have been trying to set it up but it's not working the business portfolio and terms of service are not opening

#𝑼𝑺𝒉𝒐𝒑

Apr 23, 2024  on Shopify

Dana Cooper Bermuda

Apr 20, 2024  on Shopify

Really bad. Only some of my products from my Shopify website show up on my Facebook business page, so I can't tag any of my products on my Facebook business page. So boosting or creating an ad on Facebook business is a waste of money. Also I reached out to support several times, and nothing has been done. This has been an ongoing issue since I linked my Shopify website to Facebook business page, total nightmare. Very confusing, repetitive tasks and typing to explain issue, (and again writing about the problem here) No help. Keeps saying it can't link items from my store. Why advertise if they can't sync.

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