Shopify Facebook App Review: Features, Pros & Cons

Customer reviews: Facebook & Instagram

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,544)

Overall rating

3.9

5

3,720
4

674
3

371
2

187
1

735

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

Enhances sales by reaching broader audiences on Facebook and Instagram
Simplifies product synchronization and ad management
Intuitive interface for seamless navigation and engagement
Effective in boosting sales and engagement for some merchants
Affordable ad pricing for small businesses

Common Concerns

Difficulties with account setup and store integration
Lack of responsive customer support and unresolved technical issues
Frequent re-verification and approval delays
Challenges with inventory management and catalog visibility
Perceived inefficiency and unfriendliness of the user interface
Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Todoenventaonline.com

Sep 05, 2024 on Shopify

sandigitalart

Sep 04, 2024 on Shopify

It was very complicated to set up Facebook for me, and after that, I got a message saying that in Europe is not working!

True Vine Merch

Sep 04, 2024 on Shopify

Hello. I have tried several times to download and connect this app. Every single time I only get a blank screen with zero set-up options. There are no buttons to click, just a white, blank page. I'd show you a screenshot if I could share pictures on this review.

Dynamic Transit

Sep 03, 2024 on Shopify

Facebook detected "automation" when I connected my shopify account. This is absolutely useless, if the automation involved with shopify syncing store data to FB is flagged. Very frustrating and a waste of time.

Mickô | Cosmética Vegana a base de hongos medicinales

Sep 03, 2024 on Shopify

poco intuitiva, no deja nada a la personalización

Kings Crown Jewel Boutique

Sep 02, 2024 on Shopify

My Shop has been showing Under review for months now. I inquired about it and was told nothing we can do. Poor app support

Vintejj

Sep 01, 2024 on Shopify

terrible, all this account making garbage. forces you to make a facebook account, a page, even if you just want an instagram shop

MKT Realm

Sep 01, 2024 on Shopify

fef

OZCentralMart

Sep 01, 2024 on Shopify

still waiting for our shop to be reviewed. It has been 7 working days. No support available. Not a good start.

དའཌ

Aug 31, 2024 on Shopify

Been waiting in review for weeks..

Cozy Claymores

Aug 31, 2024 on Shopify

BLCK

Aug 29, 2024 on Shopify

I'm not being able to connect the app with my Facebook account, I'm receiving the message: "You don't have access. This feature isn't available to you yet." And I don't know how to solve the issue.

SkyOase

Aug 28, 2024 on Shopify

EsseJewls

Aug 27, 2024 on Shopify

Mali Bags by Rita

Aug 26, 2024 on Shopify

5 months on shopify waiting for my review to be approve. i have a lot of followers and traffic on instragram and customer service said it only can be approved when i have followers and traffic on facebook, but my mainly customers are from instagram, so there is nothing i can do, and i really think its unfair not having facebook and instagram active on my Shopify because of this. very very upset with this

Adverse Weather Collective

Aug 26, 2024 on Shopify

It doesn't work. My store has been under review for over a month despite all the items being approved and when trying to setup the store through the app, it crashes every time. Stuck with a business advertising through Facebook and Instagram which can't link its products etc...

Shopping25

Aug 25, 2024 on Shopify

i got a slow experience it make me thinking about deleting my store

Tokomom

Aug 25, 2024 on Shopify

i cant use my shop and i cant tag the products in the reels or posts

AkueShop

Aug 24, 2024 on Shopify

I can't understand anything and been trying to connect for 8 months now.. very complicated.. bad instructions

Flopa Store

Aug 24, 2024 on Shopify

Could not link my Shopify to my online page store. Also cannot link my products.