Shopify Facebook App Review: Features, Pros & Cons

Customer reviews: Facebook & Instagram

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,457)

Overall rating

3.9

5

3,404
4

623
3

330
2

160
1

629

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

Enhances sales by reaching broader audiences on Facebook and Instagram
Simplifies product synchronization and ad management
Intuitive interface for seamless navigation and engagement
Effective in boosting sales and engagement for some merchants
Affordable ad pricing for small businesses

Common Concerns

Difficulties with account setup and store integration
Lack of responsive customer support and unresolved technical issues
Frequent re-verification and approval delays
Challenges with inventory management and catalog visibility
Perceived inefficiency and unfriendliness of the user interface
Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

NextGen Living

Jun 28, 2024 on Shopify

Takes forever to get the store reviewed

Signé LàLà

Jun 28, 2024 on Shopify

Je suis très déçu de ces deux applications. ils ont fermé mon compte et j ai perdu plus de 16 500 followers

Gooods Market

Jun 27, 2024 on Shopify

It takes too long to review opening of the store request. 4 weeks is too long compared to other marketplaces.

MamaLady

Jun 27, 2024 on Shopify

Zen's Mansion

Jun 27, 2024 on Shopify

Keine Struktur, unglaublich Anfänger feindlich, teure Werbung für gar kein Profit. Tiktok übernimmt leider den Markt, war ein riesen Meta Fan.

grayfu

Jun 27, 2024 on Shopify

Nicht Gut

Vision Studios Global

Jun 27, 2024 on Shopify

horrible. Extremely inefficient system, with massive connection gaps in its service. Incredibly unintuitive to use, and has caused me to lose thousands of dollars in sales due to its challenging process to set up.

Belaré Home

Jun 26, 2024 on Shopify

Horrible. They randomly cancel orders that are marked as pre-order

BYRKA

Jun 26, 2024 on Shopify

pesimo no puedo conectarla me dice que no tengo acceso y no puedo conectar la tienda

Over The Top Gaming Shop

Jun 25, 2024 on Shopify

My store is rejected for no reason, none provided and no review process available.

NobleBack

Jun 25, 2024 on Shopify

Verification of products and store are very bad, I respected all the Policy and Terms Of Services, yet I had a lot of problems verifying them. Also for the store it has been weeks and still in review, so I can't post ads. Most problematic thing if you do dropshipping is Facebook. Sent numerous email and never got a reply. Very bad service and poor experience.

Solskin Smykker

Jun 25, 2024 on Shopify

Det tager 1000 år at få godkendelse

ArlinStory

Jun 25, 2024 on Shopify

审核太慢

Alinette

Jun 25, 2024 on Shopify

La sincronización tarda muchísimo! LLevo 3 semanas esperando

Amadeus Trade Limited

Jun 25, 2024 on Shopify

Pixel/Dataset does not work properly. No way to add it without coding.

SilverbySwan

Jun 25, 2024 on Shopify

Dealing with Facebook has been overly complicated due to numerous nonsensical prohibitions, bans, and restrictions, making it impossible to use as a reliable platform. As an ordinary jewelry shop, I have been treated like a drug dealer due to their excessive algorithmic detections. I am truly exhausted from trying to cope with this and have decided to give up after five years of constant frustration.

OTSO LAND

Jun 25, 2024 on Shopify

Fatal. De momento aún se están "sincronizando" cosas. LLevamos más de 1 mes y aún no lo hemos podido ni utilizar.

FurryWave

Jun 25, 2024 on Shopify

Mein Account wir schon seit 4 Wochen überprüft (((

Danu by Design

Jun 24, 2024 on Shopify

I AM WAITING OVER A MONTH AND IT IS STILL NOT CONNECTED TO FACEBOOK AND SHOPIFY

EXPRESSHOPMX

Jun 24, 2024 on Shopify

lleva mas de una semana mi cuenta en revision.