Shopify Facebook App Review: Features, Pros & Cons

Customer reviews: Facebook & Instagram

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,457)

Overall rating

3.9

5

3,404
4

623
3

330
2

160
1

629

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

Enhances sales by reaching broader audiences on Facebook and Instagram
Simplifies product synchronization and ad management
Intuitive interface for seamless navigation and engagement
Effective in boosting sales and engagement for some merchants
Affordable ad pricing for small businesses

Common Concerns

Difficulties with account setup and store integration
Lack of responsive customer support and unresolved technical issues
Frequent re-verification and approval delays
Challenges with inventory management and catalog visibility
Perceived inefficiency and unfriendliness of the user interface
Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

HealthifyPost

Jul 06, 2024 on Shopify

the app is not able to integrate the pixels between shopify and meta, and did not reflect the Ad camping results, we can not read the camping results, in addition Advertising cost high without a real income, its lead me lose the camping,

Graphartixry

Jul 05, 2024 on Shopify

I can't access my shops! Every time, they ask me to send a request to myself! This is very strange

Michelle Frerk

Jul 04, 2024 on Shopify

Shop nicht genehmigt ohne irgendeine Info was nicht passen soll? KOMPLIZIERT Ich möchte einfach nur meinen Shop in INSTAGRAM haben, wieso muss ich dafür erst sämtliche Schritte in FACEBOOK??? absolvieren, Einfach nur umständlich, veraltet und nicht zu empfehlen

La Mundeta

Jul 04, 2024 on Shopify

Tengo un problema con instagram y facebook en shopify que no me solucionan desde hace más de 6 meses

Z3Imports

Jul 03, 2024 on Shopify

UMA BOST4, ESTOU HÁ 28 DIAS SEM CONSEGUIR SINCRONIZAR MINHAS LOJAS E SUPORTE DO FACEBOOK ME JOGA PRO SUPORTE DA SHOPIFY E VICE E VERSA E NINGUÉM RESOLVE. PARECE QUE TENHOQ UE IMPLORAR PRA PAGAR ANÚNCIOS NO FACEBOOK E O QUE PAGO NA SHOPIFY NÃO VALE DE P NENHUMA!!!! SÓ PAGO E NÃO TENHO RETORNO PORQUE NÃO FUNCIONA! ZERO ESTRELA

Make My Shave

Jul 03, 2024 on Shopify

It keeps asking me to verify my account, yet there are no helpful instructions. Very frustrating.

EVERGREEN LONDON

Jul 03, 2024 on Shopify

the process is vary difficult to start open shop

Shoppro

Jul 03, 2024 on Shopify

My Boutique

Jul 02, 2024 on Shopify

cada dia pior toda hora muda as coisas é uma tremenda dor de cabeça mecher ,fora os bug que não param de aparecer cada dia uma experiência pior que a outra

FORTUNA

Jul 02, 2024 on Shopify

my site is on review since 5 months ago

SAK STORE

Jul 02, 2024 on Shopify

very bads

Cauldron Queen Creations

Jul 02, 2024 on Shopify

It says that my accounts are already connected to a shopify store. I'm not sure what that is about, but I cannot figure out how to even disconnect the accounts. I've tried uninstalling/reinstalling the app, but it still will not let me select my meta accounts.

GOOD WILHELM

Jul 02, 2024 on Shopify

PetQlo

Jul 02, 2024 on Shopify

As soon as I connected Shopify to Facebook and IG, both the social media accounts got restricted

9010wear

Jul 01, 2024 on Shopify

No es tan facil de entender para los queno somos expertos

Queen Beauty Store

Jul 01, 2024 on Shopify

Komely

Jun 29, 2024 on Shopify

Trash service and trash app works when it wants to and support it trash too, Been a month trying to solve a problem and all they say is will reach out to you with ana email and then you can forget about it because that's never happening

Graven Street

Jun 29, 2024 on Shopify

the the whole process is so confusing. There should be a set up wizard that walks you through everything.

Rambelle

Jun 28, 2024 on Shopify

sdff

NvImpoorts

Jun 28, 2024 on Shopify

atualização de feed da loja é bem lento e nao obedece as nossas escolhas.