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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,457)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Racing Sport Concepts

Jul 17, 2024  on Shopify

La De Marca

Jul 17, 2024  on Shopify

Tampa Bay Paddle Company

Jul 16, 2024  on Shopify

I understand that certain data needs to be exchanged between my Shopify site and Meta in order to facilitate a purchase. However, like almost every app on this platform - there is no reason an app needs to have access to all of my customer data and more. If I sell 5,000 products and only one order on Facebook, why do they get access to the 4,999 other customer's data? I think too many times folks click through all the 'Accept' buttons and never have a clue that they are opting to literally share all of their customer's private data with a 3rd party. I have a privacy policy that states I will not share customer details with 3rd parties...and I'm going to stick with that.

ColdCyber

Jul 15, 2024  on Shopify

what a total pos this app is. the integration sucks. sending test traffic to it from FB BM also sucks

SOUJI

Jul 14, 2024  on Shopify

Trésoréa

Jul 13, 2024  on Shopify

mauvaise exprience. interface vraiment approximative, vieille et pas dutout intuitive, de plus meme en s'aidant d'internet on galere et rien ne va comme on veux

Mariel

Jul 12, 2024  on Shopify

Confuso, tudo ok configurado e a loja nao aparece na pagina do facebook, o sistema é uma zona um monte de opcao inutil

Daiane Bobbin Lace

Jul 12, 2024  on Shopify

No way to display Facebook Shopping in my page.

ANIME STREET COUTURE

Jul 11, 2024  on Shopify

Hey Shop

Jul 10, 2024  on Shopify

Bed

Sabrina Tanaka Art

Jul 10, 2024  on Shopify

The link between the three apps are poor. I wish that, whenever I have a new product, the listings will automatically reflect to Instagram and Facebook apps. Its so annoying to have to go into the separate page within shopify, add my new product, then to have it approved. If these were auto connect, I would rate 5 star and be a forever loyal user.

L'Syi

Jul 10, 2024  on Shopify

Facebook keeps suspending my new account, I have no ads, no posts or anything that would violate their policies. I just opened it to start posting and they suspended me, I had to verify my account, which I did, facebook unsuspended me and as I was starting to update my account, they suspended me again, and all I did was add my profile picture. This is the most frustrating thing I have come across since starting to build my website. If I could give minus 5 stars I would.

Two Pines Designs

Jul 09, 2024  on Shopify

Constant syncing issues. Slow. Frustrating.

Mundo-Casa

Jul 09, 2024  on Shopify

me da error en la instalación y no me dice cual es el problema

Amanda Marcucci

Jul 09, 2024  on Shopify

TERRIBLE! I have had issues that haven't been fixed with Meta for almost 5 years! VERY expensive, no conversions, no help!

MARYLIM

Jul 08, 2024  on Shopify

A Pocketful Of Sequins

Jul 08, 2024  on Shopify

Can't get it to work, or sync up or get support with it. Will have to delete my shopify account because if it doesn't work, then its pointless to me

Whino

Jul 07, 2024  on Shopify

Me rechaza los productos sin ningún motivo, mientras otros productos con mismas características están aprobadas.

Massaini Express

Jul 06, 2024  on Shopify

ruim, não funciona

KEIKI

Jul 06, 2024  on Shopify

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