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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,445)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

IEM Multiservices

Nov 20, 2024  on Shopify

More than a month and it only says in store evaluation, I had not seen an app that seems to be validated one by one by a person.

gilded glimmer

Nov 19, 2024  on Shopify

Giftsplore

Nov 19, 2024  on Shopify

The app prevents you from completing the setup if you're located in a country where Facebook Shop is not supported. As a result, it's not possible to set up the Meta Pixel properly, as the data sharing option remains inactive. If anyone has found a solution to this issue, please share. Thank you!

URGO Beauty

Nov 18, 2024  on Shopify

Horrible. So glitchy! Products are approved and appear in one place but not another. Horrible interface that you can't update easily. THE WORST!!

Illumia Skincare Products

Nov 18, 2024  on Shopify

Sleek

Nov 18, 2024  on Shopify

All the products synked with my shopify stores as been transferred but the main image is not the good one. I tried to delete them to re add them after and it is really difficult

Urban Finds

Nov 16, 2024  on Shopify

MEIGAS DO LUME

Nov 16, 2024  on Shopify

Fatal todo y no podría ser más difícil y nada funciona jamás

Mi tienda

Nov 16, 2024  on Shopify

Aun no he podido publicar mis productos en mi pagina

Cosy Casa

Nov 16, 2024  on Shopify

Life Goods Co

Nov 14, 2024  on Shopify

such a slow service for reviews and when click on GET SUPPORT.. the meta pro team doesn't even know what they are doing and talking about. I just had a word with the META PRO TEAM and i was explaining her something and she started explaining me something which completely useless and doesn't even require that kind of information. Please fasten your reviewing process and have proper experts in the team who can understand the query and answer accurately and precisely.

Friendsheep

Nov 14, 2024  on Shopify

Shop hasn't been working for 6 weeks, now it's black friday. No support. We give meta 500k a year in ads. Shameful.

ROUGY

Nov 13, 2024  on Shopify

Você não tem acesso. Esse recurso ainda não está disponível para você. Simplesmente parou de funcionar e exibe essa mensagem. Já tinha instalado em uma outra loja, porém nesta nova loja não funciona. Desinstalei da outra loja e o erro continua e o pior, não informa mais nada

Bare Knuckle Performance

Nov 13, 2024  on Shopify

Meta is the worst and takes you in circles. If you like just talking to an AI bot and wasting your time, not to mention teaching yourself to become a code programmer with their zero customer support, this is the app for you!

Bandanas con huella

Nov 12, 2024  on Shopify

Mala no pude conectarme

EsenciasViventa

Nov 12, 2024  on Shopify

Mi experiencia es mala con Meta, primero no he podido agregar un metodo de pago luego no hay manera de conectar el pixel con la tienda muy descontento la verdad

Goodfella

Nov 11, 2024  on Shopify

My store has been in review for sometime. Nothing going on with this set up.

The Festive Farm Co.

Nov 11, 2024  on Shopify

If I didn't have to have it, I wouldn't. The app solves nothing, and when things (like the Meta Pixel or Conversions API) breaks, there is no point in going here and clicking about. In fact, I never open this interface, because it serves no value to my business.

Nutty Boltfesssor

Nov 11, 2024  on Shopify

Doesn't work. Shop stays hidden. Says no approved active products when there is. No help

STYLEBURY

Nov 11, 2024  on Shopify

nice

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