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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,457)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Outffit Store

Sep 13, 2024  on Shopify

Nebula Store™️

Sep 13, 2024  on Shopify

i have a problem with connecting facebook and instagram with shopify.

M.G.O 335

Sep 12, 2024  on Shopify

in alcuni miei prodotti dice che gli manca dei discrezioni ma in pratica non gli manca nient , invece per i pagamenti mi stanno facendo pagare 2 dollari al ora ma non ho capito se mi stanno faciendo sponsorizazioni or no , e ce sempre un problema non nei accounto un macello per accedere

Rêver Lifestyle

Sep 12, 2024  on Shopify

Why is it not available in India? It shows not available in your region (India).

Harmonic

Sep 11, 2024  on Shopify

Veels te moeilijk allemaal, kan geen geld op mn account storten en een paar connecties van me hebben dat ook.

Chivos.Shop

Sep 09, 2024  on Shopify

Facebook speert einen ohne Gründe - gibt keine Auskunft warum das Problem besteht und man bekommt nur Standard Antworten - nicht zu empfehlen

Awéwà Allure

Sep 09, 2024  on Shopify

App was at "In Review" status for months, with no feedback. Uninstalled and reinstalled app and it's still the same status.

Build My Mini

Sep 08, 2024  on Shopify

I would like to connect my Shopify website to Instagram. I submitted the Instagram info to Shopify, but it has been stuck in the 'Syncing additional info' process for about half a year. What should I do to resolve this

BigMonk

Sep 08, 2024  on Shopify

Lots of issues, it takes so much time to load

Cockatoo

Sep 08, 2024  on Shopify

Facebook and Instagram app customer support is absoluteley non-existant. Not a happy customer Im afraid. If there had been support and I could have got it all connected I would have been delighted with it but I have given up as there is seemingly no one who I can speak to to work out how to get the restrictions lifted on my account. Ive wasted hours trying to get it all connected.

Riot Mind Studios LLC

Sep 08, 2024  on Shopify

Things dont stay connected, despite them being connected. Meta in general is bloated, hard to navigate and understand and impossible to get REAL support. Not. Worth. It.

EarthOn Magyarország

Sep 07, 2024  on Shopify

hard to use, doesn't track well

Fly Master X

Sep 06, 2024  on Shopify

you keep locking my business account for no reason

Poolsideglass

Sep 05, 2024  on Shopify

Tried absolutely everything to connect this to my shopify store after spending weeks creating it only to be told about the “step by step” process and that “we’re trying to help” I’ve seen this heaps and seems to be an occurring issue many people are having unfortunately. Something the developer needs to look into To anyone reading this. Please add like one product, see if connects to Facebook first before you spend your time creating an entire shop. If you have issues maybe re consider

Todoenventaonline.com

Sep 05, 2024  on Shopify

sandigitalart

Sep 04, 2024  on Shopify

It was very complicated to set up Facebook for me, and after that, I got a message saying that in Europe is not working!

True Vine Merch

Sep 04, 2024  on Shopify

Hello. I have tried several times to download and connect this app. Every single time I only get a blank screen with zero set-up options. There are no buttons to click, just a white, blank page. I'd show you a screenshot if I could share pictures on this review.

Dynamic Transit

Sep 03, 2024  on Shopify

Facebook detected "automation" when I connected my shopify account. This is absolutely useless, if the automation involved with shopify syncing store data to FB is flagged. Very frustrating and a waste of time.

Mickô | Cosmética Vegana a base de hongos medicinales

Sep 03, 2024  on Shopify

poco intuitiva, no deja nada a la personalización

Kings Crown Jewel Boutique

Sep 02, 2024  on Shopify

My Shop has been showing Under review for months now. I inquired about it and was told nothing we can do. Poor app support

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