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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,764)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Hey Shop

Jul 10, 2024  on Shopify

Bed

Sabrina Tanaka Art

Jul 10, 2024  on Shopify

The link between the three apps are poor. I wish that, whenever I have a new product, the listings will automatically reflect to Instagram and Facebook apps. Its so annoying to have to go into the separate page within shopify, add my new product, then to have it approved. If these were auto connect, I would rate 5 star and be a forever loyal user.

L'Syi

Jul 10, 2024  on Shopify

Facebook keeps suspending my new account, I have no ads, no posts or anything that would violate their policies. I just opened it to start posting and they suspended me, I had to verify my account, which I did, facebook unsuspended me and as I was starting to update my account, they suspended me again, and all I did was add my profile picture. This is the most frustrating thing I have come across since starting to build my website. If I could give minus 5 stars I would.

Two Pines Designs

Jul 09, 2024  on Shopify

Constant syncing issues. Slow. Frustrating.

Mundo-Casa

Jul 09, 2024  on Shopify

me da error en la instalación y no me dice cual es el problema

Amanda Marcucci

Jul 09, 2024  on Shopify

TERRIBLE! I have had issues that haven't been fixed with Meta for almost 5 years! VERY expensive, no conversions, no help!

MARYLIM

Jul 08, 2024  on Shopify

A Pocketful Of Sequins

Jul 08, 2024  on Shopify

Can't get it to work, or sync up or get support with it. Will have to delete my shopify account because if it doesn't work, then its pointless to me

Whino

Jul 07, 2024  on Shopify

Me rechaza los productos sin ningún motivo, mientras otros productos con mismas características están aprobadas.

Massaini Express

Jul 06, 2024  on Shopify

ruim, não funciona

KEIKI

Jul 06, 2024  on Shopify

HealthifyPost

Jul 06, 2024  on Shopify

the app is not able to integrate the pixels between shopify and meta, and did not reflect the Ad camping results, we can not read the camping results, in addition Advertising cost high without a real income, its lead me lose the camping,

Graphartixry

Jul 05, 2024  on Shopify

I can't access my shops! Every time, they ask me to send a request to myself! This is very strange

Michelle Frerk

Jul 04, 2024  on Shopify

Shop nicht genehmigt ohne irgendeine Info was nicht passen soll? KOMPLIZIERT Ich möchte einfach nur meinen Shop in INSTAGRAM haben, wieso muss ich dafür erst sämtliche Schritte in FACEBOOK??? absolvieren, Einfach nur umständlich, veraltet und nicht zu empfehlen

La Mundeta

Jul 04, 2024  on Shopify

Tengo un problema con instagram y facebook en shopify que no me solucionan desde hace más de 6 meses

Z3Imports

Jul 03, 2024  on Shopify

UMA BOST4, ESTOU HÁ 28 DIAS SEM CONSEGUIR SINCRONIZAR MINHAS LOJAS E SUPORTE DO FACEBOOK ME JOGA PRO SUPORTE DA SHOPIFY E VICE E VERSA E NINGUÉM RESOLVE. PARECE QUE TENHOQ UE IMPLORAR PRA PAGAR ANÚNCIOS NO FACEBOOK E O QUE PAGO NA SHOPIFY NÃO VALE DE P NENHUMA!!!! SÓ PAGO E NÃO TENHO RETORNO PORQUE NÃO FUNCIONA! ZERO ESTRELA

Make My Shave

Jul 03, 2024  on Shopify

It keeps asking me to verify my account, yet there are no helpful instructions. Very frustrating.

EVERGREEN LONDON

Jul 03, 2024  on Shopify

the process is vary difficult to start open shop

Shoppro

Jul 03, 2024  on Shopify

My Boutique

Jul 02, 2024  on Shopify

cada dia pior toda hora muda as coisas é uma tremenda dor de cabeça mecher ,fora os bug que não param de aparecer cada dia uma experiência pior que a outra

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