Shopify Facebook App Review: Features, Pros & Cons

Customer reviews: Facebook & Instagram

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,457)

Overall rating

3.9

5

3,404
4

623
3

330
2

160
1

629

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

Enhances sales by reaching broader audiences on Facebook and Instagram
Simplifies product synchronization and ad management
Intuitive interface for seamless navigation and engagement
Effective in boosting sales and engagement for some merchants
Affordable ad pricing for small businesses

Common Concerns

Difficulties with account setup and store integration
Lack of responsive customer support and unresolved technical issues
Frequent re-verification and approval delays
Challenges with inventory management and catalog visibility
Perceived inefficiency and unfriendliness of the user interface
Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Marcello Riccio

Sep 25, 2024 on Shopify

ELEGANT

Sep 24, 2024 on Shopify

es una porquería, nunca me ha funcionado

Watercolors by Korry

Sep 24, 2024 on Shopify

difficult to understand what Shopify wants me to do to connect FB and Insta

Sunshine Sundries

Sep 22, 2024 on Shopify

Worst setup process in existence. Hope they crash and burn ASAP TIKTOK for the win

Irsonstore

Sep 21, 2024 on Shopify

Gotta Have That Tshirt

Sep 21, 2024 on Shopify

Because it is very difficult to use.

Dark Necessities

Sep 18, 2024 on Shopify

Can't connect shopify and facebook, instagram. Been in-review for a couple of weeks. I've had a look and this is a common problem since 2022. Why it hasn't been sorted I don't know. Better off paying a bit extra for Wordpress or something simular.

ZILO

Sep 18, 2024 on Shopify

mala

Silveriumom Australia

Sep 17, 2024 on Shopify

no help, 3 times they did all same

MegaMugShop

Sep 17, 2024 on Shopify

It is the slowest process to become "approved"

Comfortable Silence.

Sep 17, 2024 on Shopify

Awful. Product hero images were generating at random - the back of a shirt, for example, would show as the hero image, while the same product would have the correct Hero Image when featured more than once. Live shop editor is trash. It doesn't show you the live preview while you are editing - like how Shopify does when editing your theme. I contacted support about the above and now my Facebook and Instagram shop are disabled. So - I am now losing money. Thanks, Meta!

SparklebyDJ

Sep 17, 2024 on Shopify

We could not connect our shopify store to this app. Meta always returns with tons of unresolvable errors and there is no one to attend.

YeeGa

Sep 17, 2024 on Shopify

Extremely complex to use. Without no support from Facebook knowing that i have created a business account. FB should reach out to customers registered for BA if they need technical help or not.

Cultivos Borinquen

Sep 15, 2024 on Shopify

No verifica ni identifica mi cuenta de Facebook e instagram con la de Shopify se queda en verificación.

Ribbon Gang Co.

Sep 15, 2024 on Shopify

There's a problem with my app and it says 'Action Needed' but what action is needed? It doesn't tell me. I tried to get help and it said "Your chat is available in Messenger. You can open the chat if you have questions or need more support. Your case number is 26636240612688089." So I clicked "Open chat" and it opened a message window but it's completely blank. Do I wait for someone or begin the chat? I tried typing a message and it says "Couldn't send". Very very frustrating. I have no idea what I'm supposed to do.

Vex Latex

Sep 15, 2024 on Shopify

I have uploaded our business tax forms several times and this app will not let me link. I give up.

lxelle.com

Sep 15, 2024 on Shopify

il ne fonctionne pas bien et pour mettre en fonctionne cet une problème car il ne pas simple

Katrina Joyas

Sep 14, 2024 on Shopify

Muy complicada, nada fácil de conectar mi tienda shopify con facebook e instagram, me tuvieron que ayudar desde atención al cliente, y ni aún así hemos podido.

Décor d'ambiance lumineux

Sep 14, 2024 on Shopify

le temps d'attente pour la création de ma boutique facebook est interminable. le message "votre boutique est en cours de création, veuillez patienter..." sauf que ça dure des jours déja

Dressage Designs

Sep 14, 2024 on Shopify

Have completed all steps but just stays 'In Review'. Bit of waste of time so far!