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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,445)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

FIVES BAREFOOT

Dec 18, 2024  on Shopify

Baby&Amor

Dec 17, 2024  on Shopify

muito ruim, bloqueou meu site para analise e ate agora nada.

COCO treasures

Dec 17, 2024  on Shopify

Na het koppelen van de shop aan mijn Facebook account, krijg ik de melding dat ik geen toegang heb en dat de functie niet voor mij beschikbaar is.

Mundo Marvin

Dec 15, 2024  on Shopify

Muito ruim, vejo sempre anúncios no instagram com propagandas enganosas, gente que vende e não entrega enquanto eu to aqui me matando pra conseguir anunciar com vocês e sempre bloqueiam a minha conta de anuncio.

Bear Minimum

Dec 14, 2024  on Shopify

not user friendly and a lot of restriction on the layout. Cannot add the bulk buy item in shop

Chi Chi

Dec 14, 2024  on Shopify

sehr komplex und undurchsichtig.

VersaVoyage

Dec 14, 2024  on Shopify

CANMA SHOP

Dec 13, 2024  on Shopify

Ha Ha Factory

Dec 12, 2024  on Shopify

very very glitchy, i always have problems with this

Intrecci Preziosi Napoli

Dec 11, 2024  on Shopify

Pessima , non riesco a sganciare il vecchio account instagram per mettere il nuovo e nessuno mi aiuta....

Wizened Mandrill

Dec 11, 2024  on Shopify

Trendy Vault Trove

Dec 11, 2024  on Shopify

It is not user friendly. I am not able to make many changes. I don't make any sales from it and I cannot link it to my ads manager to even promote ads. Very frustrating

Soul Aroma

Dec 10, 2024  on Shopify

3 weeks and my store is still under review

Handcrafted Jewelry By Teri C

Dec 10, 2024  on Shopify

App no longer working. Keep getting error message. Uninstalled it, now can't reinstall. Hope someone from support will reply. Sigh!

VELIEVE.

Dec 10, 2024  on Shopify

slecht

ART-fordable

Dec 10, 2024  on Shopify

Meta is not helpful and basically stealing money as they refuse to reimburse money credit that their UX pushed me to put on the "mother" account of the ad manager and which I can't use now since it is not connected to the shop and i can't make advantage + campaign. Meta makes sure any request for reimbursement, which they should comply to under EU law goes, to the void and that you are activeley discouraged to claim your rights. These are experiences like this that will start the demise of the all Meta, and push back people to offline. This is not a service your are providing, it's a stockholm syndrom. As per the app itself, in hindsight it did what it should have, only does not give me any freedom to allocate pixel from one shopify store to the "Mother" ad account, keep pushing me to the Facebook account I had to create for the specific business, I think you should be able to connect and select any Instagram or FB page associated under a main account, rather than these being considered separate containers

Horizon Survival Co

Dec 09, 2024  on Shopify

tres décevant

LA MAISON MILAN

Dec 09, 2024  on Shopify

Konto verstößt nicht gegen die Richtlinien und wird ohne Angabe von Gründen gelöscht.

Mağazam

Dec 09, 2024  on Shopify

çok karışık ve devamlı sorun çıkarıyor.

The SGB Gallery

Dec 08, 2024  on Shopify

The app is still having issues connecting shop catalogues to Facebook ads Manager. There are no instructions and even tech-support does not have solutions. Again a colossal waste of time.

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