Taranker.Com Logo
Facebook & Instagram logo

Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,457)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Todotrendy

Oct 15, 2024  on Shopify

No me deja acceder

Two Little Birds Boutique

Oct 15, 2024  on Shopify

My facebook and instagram shops are disconnected and verified way more than 2 days ago

EntdeckerEcke

Oct 09, 2024  on Shopify

Benutzerkonto wurde sofort nach erstellung gesperrt.

Sukha

Oct 09, 2024  on Shopify

nnnnnnnnnnnnnnnnnnnnnnn

SAEKE CREATIONS LLC

Oct 07, 2024  on Shopify

How do you reach a real person??? It is IMPOSSIBLE for me to reach a human for help with my Facebook account. I've sent messages after messages just asking if someone could reach out to me to guide me to fixing the issues I am having. It has been over a year and still not one Facebook help support person contact me. So, now my accounts in limbo. And costing me money. Ps. I don't like TikTok really. But, easier to get customer support help there than Facebook. Which is ridiculous because of Facebook size and standing. " If I could get Facebook customer support a half of star ⭐ I would. And that is being kind"

Kilato

Oct 07, 2024  on Shopify

ooakshop

Oct 06, 2024  on Shopify

is the worst app ever, FACEBOOK and META and instagram are sooooooo DIFICULT to conect... 4 WEEKS TO review your store... WOW.. so much money and a lame APP.. and of course CERO custumer service.. there is NOT. ...... shame we are forced to use this chanels to have sales... f u mark z. you can do better than this pice of s.

Lumi

Oct 06, 2024  on Shopify

Péssimo! Já tem tempo que tento usar esse app, mas o status de em análise para ambos as plataformas nunca atualiza.

Zuzu Hair Collections

Oct 03, 2024  on Shopify

I am unable to connect my facebook store to shopify and only can connect instagram store to shopify. There is no option to select to connect facebook to shopify!

Diztractions

Oct 03, 2024  on Shopify

I don't believe it's possible to get this app to work. I've followed countless instructions, followed videos, googled it, asked Insta and FB no matter what I do it still ends up with the status as "In review". I don't mind that it's probably something I've done wrong. What I do mind is there's nowhere to find out what's wrong and how to put it right! Where's the help? Step by step instructions? Useless.

Store Family

Oct 02, 2024  on Shopify

Fitz & Huxley

Oct 01, 2024  on Shopify

Meta is absolutely horrible when giving support for this app. Their support is horrible overall.

Mes Chaussettes Rouges

Sep 30, 2024  on Shopify

Meta me doit de l'argent depuis 2 ans et bloque l'argent. Les publicités sont bloquées.

ZenHive

Sep 30, 2024  on Shopify

I am not having a good experience with facebook at the moment at all

Rosa Apparel

Sep 30, 2024  on Shopify

One of the worst platform to sell in Meta especialy since they stopped the shop on the Desktop computers and focused of Mobile only. Your ads on desktops becomes full of errors and missed links. Meta support is null!!

Laraquel Jewelry

Sep 30, 2024  on Shopify

J.Ryan Salon & Boutique

Sep 29, 2024  on Shopify

I have been haVing a dfificult time attaching my instagram to my store. Ican attach facebook.vERY HARD TO TALK TO A REAL PERSON. No help withe the chat either.

camin shop

Sep 29, 2024  on Shopify

4ヶ月以上経ってもいまだに審査中で使うことができません。

Bling By Rida

Sep 27, 2024  on Shopify

i couldnt add with shopify

KDD Essence

Sep 26, 2024  on Shopify

I have been trying to connect my Shopify store to Facebook, and it has been an incredibly frustrating experience. In my attempts to set things up, I accidentally created a few Facebook pages and now, I find myself in a situation where I can't link any of my Facebook pages to my store. The lack of clear guidance and support has made this process feel impossible. I’m extremely disappointed that what should be a straightforward integration has turned into such a chaotic mess. I expected better from both Shopify and Facebook, especially considering how crucial these platforms are for my business. I hope there will be improvements to the setup process and better support options for users in the future.

Scroll to Top