Shopify Facebook App Review: Features, Pros & Cons

Customer reviews: Facebook & Instagram

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,490)

Overall rating

3.9

5

3,395
4

621
3

329
2

158
1

628

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

Enhances sales by reaching broader audiences on Facebook and Instagram
Simplifies product synchronization and ad management
Intuitive interface for seamless navigation and engagement
Effective in boosting sales and engagement for some merchants
Affordable ad pricing for small businesses

Common Concerns

Difficulties with account setup and store integration
Lack of responsive customer support and unresolved technical issues
Frequent re-verification and approval delays
Challenges with inventory management and catalog visibility
Perceived inefficiency and unfriendliness of the user interface
Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Abby Red Accessories

Oct 27, 2024 on Shopify

It stopped working and no one will respond about getting help to try to fix it. It has been saying that the account is in review for over a month now when its supposed to take 24 hrs to reconnect. It sucks because I can't sell anymore using the platforms.

Nodelay

Oct 27, 2024 on Shopify

het is verschrikkelijk

Compass Camper

Oct 26, 2024 on Shopify

TERRIBLE. Will not stay connected to facebook account EVER. extremely minimal customization, yet way too complicated at the same time. They need a complete redesign.

Baronesa Moda Intima

Oct 26, 2024 on Shopify

muita demora no retorno

Bounty Bowl

Oct 26, 2024 on Shopify

hi, shpify not connect to meta , what to do?

ShopCloudy

Oct 25, 2024 on Shopify

Fuszi

Oct 25, 2024 on Shopify

My shops were approved today and were active. I uninstalled the app and reinstalled it due to pixel issues and not being able to find the pixel attached to my store to create ads and while doing the installation I have been told that my shops have been disabled and I have not followed the community guidelines.

REZACA® OFFICIAL STORE

Oct 24, 2024 on Shopify

zenitflux

Oct 24, 2024 on Shopify

GoodsGlimmer

Oct 24, 2024 on Shopify

0 fuckin support

RedKarpet Store

Oct 23, 2024 on Shopify

Horrible experience, its not intuitive and no instructions. One of the worst apps on Shopify. I am struggling to just do the basic setup and connecting my instagram with Shopify. They could have made it seamless but the apps seems too rigid and full of bureaucracy. I left few messages and no one called, so not an easy way to even get in touch with someone.

ace

Oct 23, 2024 on Shopify

Pilates Era

Oct 23, 2024 on Shopify

Can't get the pixel to sync correctly

Shop Allure Fashions

Oct 23, 2024 on Shopify

Our Facebook and Instagram account have been disabled for almost 2 weeks and we have done all the necessary steps to fix this issue. We have all the information required for our account submitted. We need to fix this issue so we can continue selling on Facebook and Instagram. No one has been able to help us with this ongoing issue.

Olympus

Oct 23, 2024 on Shopify

For one month my shop has been under review, nothing done

raiseNshine

Oct 16, 2024 on Shopify

Shit dont work, no help or support given...

KaffeExpert.dk

Oct 16, 2024 on Shopify

Open a new webshop, and starting to build up facebook and instagram accounts etc. now to day log in to instagram and they have deactivated it? something about not real or trying to surpas rules. but HOW? its total new instagram account and your even approved it for shopping and got all documents, VAT business number etc. Setting up FB and IG has always been a pain and support has not been there for many years. same BOT that gives same answer al the time... if your BIG corp, no problem small or medium size.... forget it

AvcII

Oct 15, 2024 on Shopify

ich empfehle es gar kei keinem fall jemanden

ZERIVU

Oct 15, 2024 on Shopify

Ze hebben mijn advertentie account zonder enige reden uitgeschakeld en verwijderd.

Todotrendy

Oct 15, 2024 on Shopify

No me deja acceder