Shopify Facebook App Review: Features, Pros & Cons

Customer reviews: Facebook & Instagram

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,490)

Overall rating

3.9

5

3,395
4

621
3

329
2

158
1

628

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

Enhances sales by reaching broader audiences on Facebook and Instagram
Simplifies product synchronization and ad management
Intuitive interface for seamless navigation and engagement
Effective in boosting sales and engagement for some merchants
Affordable ad pricing for small businesses

Common Concerns

Difficulties with account setup and store integration
Lack of responsive customer support and unresolved technical issues
Frequent re-verification and approval delays
Challenges with inventory management and catalog visibility
Perceived inefficiency and unfriendliness of the user interface
Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Bargain Box

Nov 05, 2024 on Shopify

Gymrhino

Nov 04, 2024 on Shopify

missleading

deiba

Nov 04, 2024 on Shopify

Rivello Fashion

Nov 04, 2024 on Shopify

niet goed. jullie hebben geld op me geblokkeerde account niet terug gestort. gewoon opgelicht door jullie

Paso de Cebra

Nov 04, 2024 on Shopify

no puedo etiquetar mis productos en instagram

AMIClubwear

Nov 03, 2024 on Shopify

Terrible customer service... my documents have been in review for 40 days now and support keeps telling e 48 hours.

ADELIA FINE FOODS

Nov 02, 2024 on Shopify

So confusing and we are still not 100% connected!

Southern Love Interiors

Nov 01, 2024 on Shopify

Its terrable!! I have a constant message that "its waiting to be verified"

Girafa Baby

Oct 30, 2024 on Shopify

60 DIAS EM ANALISE E NADA DE APROVAR!

LE ELEMENT

Oct 30, 2024 on Shopify

Wright Brothers Trading

Oct 29, 2024 on Shopify

Utter Garbage! Loads of errors "Something went wrong", completely useless in the UK. Impossible to have a SHOP button on the facebook page in the UK. Even 1+hour of telephone support from Meat couldn't resolve it. Well they did by giving me a "Work around" in the form of a "Sign-up" button which just links to the my website. If Meta support can't get a Facebook Shop up and running this proves it isn't fit for purpose. Complete waste of time!

Torqued Up

Oct 29, 2024 on Shopify

absolute garbage system. does not sync or show any products between facebook and your store. impossible to setup, tells you all these existing errors but no way of resolving them. waste of time and money. dont bother, use a different store and advertising system.

COZI. Fragrances

Oct 28, 2024 on Shopify

Er is onduidelijk wat er moet gebeuren om deze app actief te krijgen.

DeistoVit

Oct 28, 2024 on Shopify

RelaxNeck

Oct 28, 2024 on Shopify

Pas ouf pas assez explicatif, je n'arrive même pas à me connecter ça fait 48h j'attend

144 Racing

Oct 28, 2024 on Shopify

Constant errors. Disconnected my store from my Instagram for no reason after selling for half a year. No help from customer service. Was just told "It's fixed" after doing nothing. TikTok shop incoming!

Slim Beauts

Oct 28, 2024 on Shopify

App doesn’t work as described. Won’t finishing syncing my store. Support is literally NON EXISTENT, there is no way to contact anyone from Facebook to help. If I could give this app 0 stars I would.

Mocy Bell

Oct 28, 2024 on Shopify

C'est nul, rien ne fonctionne correctement

Herres

Oct 28, 2024 on Shopify

It takes way to long

Miyashop24

Oct 28, 2024 on Shopify

viel zu unübersichtlich keine struktur