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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,490)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Modern Rascals

May 28, 2025  on Shopify

Fairly useless channel. Things keep getting disconnected. When I try to reconnect I only get error messages. I'm too worn out to continue to provide free QA services to large corporations. Y'all can monitor your own logs to figure out where things are going wrong and fix it.

OrthoCervicalPillow™ Neck & Back Support Pillow™

May 28, 2025  on Shopify

It is very sad to do business with facebook due to constant rejections despite products being compliant. Also, ads keep getting rejecting and facebook seems to blame their technology. It is total headache to do business with facebook.

Seta Burguer

May 28, 2025  on Shopify

es imposible conectar la cuenta

Swing Design

May 28, 2025  on Shopify

being forced to have checkout on FB and Instagram causes loss of sales and adding on warranties, upsells etc. Should put it back to the way i was where checkout was through the site

Timothy De Clue Collection

May 28, 2025  on Shopify

Gravure Jewelry

May 26, 2025  on Shopify

Gennemgang af profilerne tager en evighed, og stadigvæk ikke gennemgået

Sohopet

May 26, 2025  on Shopify

no puedo vender a través de Instagram

Maas Colors

May 26, 2025  on Shopify

Es una locura, no consigo conectar el pixel

California Wallpaper

May 25, 2025  on Shopify

Kinnie LLC

May 24, 2025  on Shopify

the worst system out there

Território de Ofertas

May 24, 2025  on Shopify

Não conecta o código de base do Pixel da Meta ao Pixel do Meta ?

The Anime Village

May 24, 2025  on Shopify

I have changed addresses and provided proof of it, but it seems like this system does not get it. Now someone in an address that i have not lived for over 6 years will get my company mail and returns.

Zicana Boutique

May 24, 2025  on Shopify

terrible experience

SERENE

May 23, 2025  on Shopify

So very difficult to connect and set up pixels to work in the ads. Meta keeps circling in a loop to the Shopify page without actually connecting. Facebook ads support is unbelievably horrendous. I have no idea how such a big multi billion dollar company functions like this.

From The Andes

May 23, 2025  on Shopify

so many bugs, you can't open the app without having to close unnecessary windows, never know when something is wrong.

The Rebel Rainbow

May 22, 2025  on Shopify

If you want dysfunctionality and almost impossiblity (ChatGPT is a brilliant support entity where it help one navigate the Meta mess and its systems) and you are okay with spiraling into exhaustion and going nutty as it relates to trying to get help with everything Meta shops, then you've landed on a great app. ONCE you do get someone, somehow Meta has managed to hire the kindest customer service reps who are sometimes great at being helpful, and other times - the wait - back and forth via email could take days.....or weeks. For a tech company specializing in social media and one of the wealthiest companies in the world, it's an absolute embarassment that they truly don't care about their business clients. I've chosen a succinct way of answering. Otherwise I could write an entire essay on the Facebook experience.

Nommadd Soap

May 22, 2025  on Shopify

I just want to run ads and it want me to verify my shop. then wont let me verify it........ If your review is published, we'll include some details about your store lol right

Blue Sage

May 22, 2025  on Shopify

It is incorrect. It has said "in review" for a few days but the page is active. It is easier to post on my own

Véda

May 22, 2025  on Shopify

Katolog reklamları bağlanmıyor. Kitabın ortasından konuşuyor . Paneli hergün güncelleciğinize adam akıllı şeyler yapmaya odaklanın.

RTR - Ready To Resist

May 21, 2025  on Shopify

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