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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,490)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Friendsheep

Nov 14, 2024  on Shopify

Shop hasn't been working for 6 weeks, now it's black friday. No support. We give meta 500k a year in ads. Shameful.

ROUGY

Nov 13, 2024  on Shopify

Você não tem acesso. Esse recurso ainda não está disponível para você. Simplesmente parou de funcionar e exibe essa mensagem. Já tinha instalado em uma outra loja, porém nesta nova loja não funciona. Desinstalei da outra loja e o erro continua e o pior, não informa mais nada

Bare Knuckle Performance

Nov 13, 2024  on Shopify

Meta is the worst and takes you in circles. If you like just talking to an AI bot and wasting your time, not to mention teaching yourself to become a code programmer with their zero customer support, this is the app for you!

Bandanas con huella

Nov 12, 2024  on Shopify

Mala no pude conectarme

EsenciasViventa

Nov 12, 2024  on Shopify

Mi experiencia es mala con Meta, primero no he podido agregar un metodo de pago luego no hay manera de conectar el pixel con la tienda muy descontento la verdad

Goodfella

Nov 11, 2024  on Shopify

My store has been in review for sometime. Nothing going on with this set up.

The Festive Farm Co.

Nov 11, 2024  on Shopify

If I didn't have to have it, I wouldn't. The app solves nothing, and when things (like the Meta Pixel or Conversions API) breaks, there is no point in going here and clicking about. In fact, I never open this interface, because it serves no value to my business.

Nutty Boltfesssor

Nov 11, 2024  on Shopify

Doesn't work. Shop stays hidden. Says no approved active products when there is. No help

STYLEBURY

Nov 11, 2024  on Shopify

nice

INSIGNIA

Nov 10, 2024  on Shopify

This is by far the most complicated app on shopify ... that probably u can never satisfy

xDogs AB

Nov 09, 2024  on Shopify

behöver hjälp men det är svårt att få

pawky_wink

Nov 09, 2024  on Shopify

Not at all useful. I am unable to set up an instagram shop with the help of this app.

Happily Shoppe

Nov 09, 2024  on Shopify

trash. it messed up my whole catalog, lost 1000s of items, support no help, and orders didnt sync.

Pottery by Faith

Nov 08, 2024  on Shopify

Store was in review over a month. (I read it should officially be 48 hours.) I disconnect and reconnected about 5 days ago. Probably a mistake because now I'm starting the clock over.

Captain Make

Nov 08, 2024  on Shopify

It has gone downhill, why I am forced to create facebook and instagram shops just to connect to pixel and advertise? I do not need these shops, I have already got Shopify.

Creating Unkamen

Nov 08, 2024  on Shopify

I think there are all sorts of good intentions but they are racing to utilize AI and the bugs have not been worked out. I have had repeated issued in the 3 weeks that I have been trying to use this app and am very frustrated with the delay in getting a person involved to actually fix the issues - many were non issues but AI issues.

CozyCore

Nov 07, 2024  on Shopify

sucks ass keeps diabling account cuntts

NOVADIE

Nov 06, 2024  on Shopify

tuur;lijk niet kan niet eens adverteren

DSHOP

Nov 06, 2024  on Shopify

potrebbe essere piu semplice.

Air Trade C0de

Nov 06, 2024  on Shopify

Ive really been a facebook advocate until this weeks struggle . After having my ad account disabled, the Facebook team did nothing to help resolve the issue but instead kept sending me automated messages that don't help a beginner understand where they went wrong and how they could change their practices to suit Facebook policies. I wish they could be more helpful and resolve the case without sending my business into the ground before it even has a chance to stand.

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