Shopify Facebook App Review: Features, Pros & Cons

Customer reviews: Facebook & Instagram

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,544)

Overall rating

3.9

5

3,720
4

674
3

371
2

187
1

735

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

Enhances sales by reaching broader audiences on Facebook and Instagram
Simplifies product synchronization and ad management
Intuitive interface for seamless navigation and engagement
Effective in boosting sales and engagement for some merchants
Affordable ad pricing for small businesses

Common Concerns

Difficulties with account setup and store integration
Lack of responsive customer support and unresolved technical issues
Frequent re-verification and approval delays
Challenges with inventory management and catalog visibility
Perceived inefficiency and unfriendliness of the user interface
Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

ilāSTRATE™

Jan 08, 2025 on Shopify

Lucky Clover Boutique

Jan 08, 2025 on Shopify

Constant issues

India shopping

Jan 08, 2025 on Shopify

Really bad after installing it my pixel is double counting my sales number

summersunstories

Jan 08, 2025 on Shopify

it is not worth the money. If I can not grow organic, there is no deal. Instagram has ugly algorithms that makes it no interesting to pay for adds. Small company owners can not effort $100 per month for zero outcome. Same for FB.

Jamzarks

Jan 07, 2025 on Shopify

I does not work on shopify

Trust the DJ

Jan 07, 2025 on Shopify

customer service sucks. I can't log into anyhting. I've been trying to reach out and I can't get past just a simple fucking code. why do business on here at all, if you make impossible to solve problems. go fuck yourselves.

Danilo Mironescu

Jan 07, 2025 on Shopify

Is the worst app that I ever used

Blazed Wear

Jan 07, 2025 on Shopify

Simply doesn't work for me. Cannot add all my products. Cannot add hero image or edit the store in any way. Zero assistance available.

joyshopping.jp

Jan 07, 2025 on Shopify

Crusader AV

Jan 06, 2025 on Shopify

Still waiting on my account to be reviewed 6 months later!

Hayz Creations

Jan 05, 2025 on Shopify

I'm still waiting for approval

Blijediertjes

Jan 05, 2025 on Shopify

Cottons

Jan 04, 2025 on Shopify

Busy Mom Designs

Jan 04, 2025 on Shopify

not user friendly when having issues.

RUDHE COUTURE

Jan 04, 2025 on Shopify

way to buggy, this app does not even have a decent support. try to contact FB support is a impossible quest. Shops stays (in review) for several months..

Villa Pigna

Jan 02, 2025 on Shopify

è una grande risorsa ma come produttore di vino non è consentito vendere il mio prodotto quindi con estrema amarezza non posso utilizzarlo.

Curador Coffee SL

Jan 02, 2025 on Shopify

GENERA MUCHOS PROBLEMAS PARA INTEGRARSE U CONFIGURARSE. POCO INTIUITIVO.

bake the Cookie Shoppe

Dec 31, 2024 on Shopify

Terrible

BTeamLiquidations

Dec 31, 2024 on Shopify

It sucks bad I spent 55 minutes on tech help with no resolution. I can not edit or update my shop pages. Ive wasted hours trying to get this to work.

Tracey Keller Artist

Dec 29, 2024 on Shopify

Instagram connection is great but the Facebook is not. I am only seeing recently added products and not the whole products in the catalogue.