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Customer reviews: Facebook & Instagram

Develop by Shopify

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,256)

Overall rating
3.8

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Krisesikker

Feb 05, 2025  on Shopify

Meta-pixelen ble ikke innstallert. Ingen hjelp å få fra kundeservice.

ScreamBean

Feb 04, 2025  on Shopify

Not linked

CraftyHub

Feb 04, 2025  on Shopify

Schwierig einzurichten. Sehr komplex. Shop nun schon seit Monaten in Prüfung. Wir kommen einfach nicht voran.

Poliniceonline

Feb 02, 2025  on Shopify

Me gustaria que fuera más rápida la conección a la redes, parece que tengo que esperar 4semanas.

Innova Store

Feb 02, 2025  on Shopify

Pouco intuitivo. Faltam orientações.

dkretro

Feb 01, 2025  on Shopify

.

Anastasia Boutique

Feb 01, 2025  on Shopify

It's crazy! not working I have tried and did everything they asked for without any change!still showing ACTION REQUIRED! What's wrong?

HIPPIE CHIC

Feb 01, 2025  on Shopify

NO LO ENTIENDO AUN

ESPIAUBA

Feb 01, 2025  on Shopify

Complejísimo en general todo lo de META.

E3Live Superfoods

Jan 31, 2025  on Shopify

I’ve been extremely disappointed with the Facebook and Instagram app on Shopify. Over time, recurring issues—especially the repeated rejection of our products on both Facebook and Instagram—have made it nearly impossible to run effective advertising campaigns. Unfortunately, these issues aren’t isolated; they’re part of a broader, ongoing problem with Meta’s platform, and there’s been no meaningful support available to help resolve them. Due to these persistent challenges, we have ultimately ceased advertising with Meta altogether. It’s frustrating to invest time and resources into a tool that not only fails to deliver on its promises but also leaves you without the necessary support when problems arise. I hope these concerns are taken seriously and that significant improvements are made to both the product approval process and customer support infrastructure.

MANO Vintage Jewellery

Jan 30, 2025  on Shopify

not user friendly

BEEBAD Energy Drink

Jan 30, 2025  on Shopify

un casino per configurare notifiche inutili dopo 3 giorni niente prodotti sul shop fb.

FNDMNTLS

Jan 29, 2025  on Shopify

worked for a week, then started removing products and tags from my shop. no help from support

DR GUS nutrition

Jan 29, 2025  on Shopify

nothing works, and i can't log in to get help. Rubbish.

Décoration Bohème

Jan 29, 2025  on Shopify

Depuis que j'ai lié mon compte Facebook & Instagram à Shopify, mon compte est bloqué depuis plus de 15 jours sans aucune justification ni avancée dans le processus. Impossible de contacter le support, ce qui est extrêmement frustrant et pénalise mon activité. Très décevant pour une application de cette envergure.

Wattle Woman

Jan 28, 2025  on Shopify

would not recommend. it is so hard to use. i cant even use it.

Fuller Flowers

Jan 27, 2025  on Shopify

it hasn't updated and I can't use it yet. it says my store is still under review

The Unveiled Faces

Jan 27, 2025  on Shopify

SO many bugs and it constantly logs me out and I am stuck on an infinite loop of connecting my facebook to my shopify store

Tough Muscles

Jan 26, 2025  on Shopify

Dear Meta, I'm giving you a 1 star review, because of 2 serious issues I have no opportunity to solve on my own through Meta on Shopify. Firstly, a product of mine - Bamboo Men's Briefs - keeps getting rejected, even after I have requested a review over the decision for my product to be rejected because of supposedly it not following Meta Commerce Policies. I do not see how Bamboo Men's Briefs could be in breach of Meta Commerce Policies, hence I kindly request for my product to be approved. Secondly, on the Instagram Shop Builder, there is this cover photo, which I did not choose to place there and I cannot replace it, nor can I remove it, as it is not associated with my brand Tough Muscles (I'm wearing a Tommy Hilfiger hoody and Calvin Klein tracksuit bottoms, which are clothes I have no intention of marketing). If you could be so kind, as to assist me in getting my Briefs approved, so I could start tagging Tough Muscles products on my Instagram reels and my cover photo removed from my Instagram Shop (or to let me know how to do that myself), I would be more than happy to leave another review, this time with 5 stars, describing my potentially positive experience in regards to getting my kind requests approved. I look forward to your reply. Thanks, Tough Muscles

Panikclothing

Jan 26, 2025  on Shopify

Terrible. I can't get in touch with Meta. So frustrating. bad bad bad what is going on?

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