Taranker.Com Logo
Facebook & Instagram logo

Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,757)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

SparklebyDJ

Sep 17, 2024  on Shopify

We could not connect our shopify store to this app. Meta always returns with tons of unresolvable errors and there is no one to attend.

YeeGa

Sep 17, 2024  on Shopify

Extremely complex to use. Without no support from Facebook knowing that i have created a business account. FB should reach out to customers registered for BA if they need technical help or not.

Cultivos Borinquen

Sep 15, 2024  on Shopify

No verifica ni identifica mi cuenta de Facebook e instagram con la de Shopify se queda en verificación.

Ribbon Gang Co.

Sep 15, 2024  on Shopify

There's a problem with my app and it says 'Action Needed' but what action is needed? It doesn't tell me. I tried to get help and it said "Your chat is available in Messenger. You can open the chat if you have questions or need more support. Your case number is 26636240612688089." So I clicked "Open chat" and it opened a message window but it's completely blank. Do I wait for someone or begin the chat? I tried typing a message and it says "Couldn't send". Very very frustrating. I have no idea what I'm supposed to do.

Vex Latex

Sep 15, 2024  on Shopify

I have uploaded our business tax forms several times and this app will not let me link. I give up.

lxelle.com

Sep 15, 2024  on Shopify

il ne fonctionne pas bien et pour mettre en fonctionne cet une problème car il ne pas simple

Katrina Joyas

Sep 14, 2024  on Shopify

Muy complicada, nada fácil de conectar mi tienda shopify con facebook e instagram, me tuvieron que ayudar desde atención al cliente, y ni aún así hemos podido.

Décor d'ambiance lumineux

Sep 14, 2024  on Shopify

le temps d'attente pour la création de ma boutique facebook est interminable. le message "votre boutique est en cours de création, veuillez patienter..." sauf que ça dure des jours déja

Dressage Designs

Sep 14, 2024  on Shopify

Have completed all steps but just stays 'In Review'. Bit of waste of time so far!

Outffit Store

Sep 13, 2024  on Shopify

Nebula Store™️

Sep 13, 2024  on Shopify

i have a problem with connecting facebook and instagram with shopify.

M.G.O 335

Sep 12, 2024  on Shopify

in alcuni miei prodotti dice che gli manca dei discrezioni ma in pratica non gli manca nient , invece per i pagamenti mi stanno facendo pagare 2 dollari al ora ma non ho capito se mi stanno faciendo sponsorizazioni or no , e ce sempre un problema non nei accounto un macello per accedere

Rêver Lifestyle

Sep 12, 2024  on Shopify

Why is it not available in India? It shows not available in your region (India).

Harmonic

Sep 11, 2024  on Shopify

Veels te moeilijk allemaal, kan geen geld op mn account storten en een paar connecties van me hebben dat ook.

Chivos.Shop

Sep 09, 2024  on Shopify

Facebook speert einen ohne Gründe - gibt keine Auskunft warum das Problem besteht und man bekommt nur Standard Antworten - nicht zu empfehlen

Awéwà Allure

Sep 09, 2024  on Shopify

App was at "In Review" status for months, with no feedback. Uninstalled and reinstalled app and it's still the same status.

Build My Mini

Sep 08, 2024  on Shopify

I would like to connect my Shopify website to Instagram. I submitted the Instagram info to Shopify, but it has been stuck in the 'Syncing additional info' process for about half a year. What should I do to resolve this

BigMonk

Sep 08, 2024  on Shopify

Lots of issues, it takes so much time to load

Cockatoo

Sep 08, 2024  on Shopify

Facebook and Instagram app customer support is absoluteley non-existant. Not a happy customer Im afraid. If there had been support and I could have got it all connected I would have been delighted with it but I have given up as there is seemingly no one who I can speak to to work out how to get the restrictions lifted on my account. Ive wasted hours trying to get it all connected.

Riot Mind Studios LLC

Sep 08, 2024  on Shopify

Things dont stay connected, despite them being connected. Meta in general is bloated, hard to navigate and understand and impossible to get REAL support. Not. Worth. It.

Scroll to Top