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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,490)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Loja Bellíssima Shopping

Nov 24, 2024  on Shopify

muito ruim

Golden Trash

Nov 24, 2024  on Shopify

Super complicado hacer anuncios. De repente no te pilla el pixel de shopify, de repente no en cuentra el catalogo de instagram cuando si iba, etc. Fatal, haré anuncios en TikTok que es mucho menos complicado.

Sensus Cultura

Nov 23, 2024  on Shopify

The worst! Don't even bother trying to install this. Absolute hell! One FB account, one page, one portfolio, and it wouldn't accept connecting to it, claiming the portfolio wasn't mine... (Sorry, but WTF!?). And you can't argue with it.

CDM Shop

Nov 23, 2024  on Shopify

It was very buggy on my computer. It wasn't letting me customize much at all.

Ninnamania

Nov 23, 2024  on Shopify

Funktioniert nicht!

Scandalous Coffee

Nov 22, 2024  on Shopify

The Meta Business Suite is a nightmare and I'm having to hire a consultant to straighten it out. I can't link my facebook page for some unknown reason. I can't even log in half the time to Meta as there are 2 of us that are admins. Building campaigns, you can edit them but it won't take you back to where you left off. Overall, it's very difficult.

Be Sunset B2B

Nov 21, 2024  on Shopify

Nothing works in Facebook. They make things very difficult and their websites have so many glitches. Their internal processes aren't designed to resolve normal issues that arise from running a business. It's always horrible dealing with Meta.

PandoraJGifts

Nov 21, 2024  on Shopify

None of my stuff appears to sync correctly. The campaigns don't show up. It's kind of a mess.

The Green Outfitter

Nov 20, 2024  on Shopify

Lädt einfach nicht

IEM Multiservices

Nov 20, 2024  on Shopify

More than a month and it only says in store evaluation, I had not seen an app that seems to be validated one by one by a person.

gilded glimmer

Nov 19, 2024  on Shopify

Giftsplore

Nov 19, 2024  on Shopify

The app prevents you from completing the setup if you're located in a country where Facebook Shop is not supported. As a result, it's not possible to set up the Meta Pixel properly, as the data sharing option remains inactive. If anyone has found a solution to this issue, please share. Thank you!

URGO Beauty

Nov 18, 2024  on Shopify

Horrible. So glitchy! Products are approved and appear in one place but not another. Horrible interface that you can't update easily. THE WORST!!

Illumia Skincare Products

Nov 18, 2024  on Shopify

Sleek

Nov 18, 2024  on Shopify

All the products synked with my shopify stores as been transferred but the main image is not the good one. I tried to delete them to re add them after and it is really difficult

Urban Finds

Nov 16, 2024  on Shopify

MEIGAS DO LUME

Nov 16, 2024  on Shopify

Fatal todo y no podría ser más difícil y nada funciona jamás

Mi tienda

Nov 16, 2024  on Shopify

Aun no he podido publicar mis productos en mi pagina

Cosy Casa

Nov 16, 2024  on Shopify

Life Goods Co

Nov 14, 2024  on Shopify

such a slow service for reviews and when click on GET SUPPORT.. the meta pro team doesn't even know what they are doing and talking about. I just had a word with the META PRO TEAM and i was explaining her something and she started explaining me something which completely useless and doesn't even require that kind of information. Please fasten your reviewing process and have proper experts in the team who can understand the query and answer accurately and precisely.

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