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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,757)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Fitz & Huxley

Oct 01, 2024  on Shopify

Meta is absolutely horrible when giving support for this app. Their support is horrible overall.

Mes Chaussettes Rouges

Sep 30, 2024  on Shopify

Meta me doit de l'argent depuis 2 ans et bloque l'argent. Les publicités sont bloquées.

ZenHive

Sep 30, 2024  on Shopify

I am not having a good experience with facebook at the moment at all

Rosa Apparel

Sep 30, 2024  on Shopify

One of the worst platform to sell in Meta especialy since they stopped the shop on the Desktop computers and focused of Mobile only. Your ads on desktops becomes full of errors and missed links. Meta support is null!!

Laraquel Jewelry

Sep 30, 2024  on Shopify

J.Ryan Salon & Boutique

Sep 29, 2024  on Shopify

I have been haVing a dfificult time attaching my instagram to my store. Ican attach facebook.vERY HARD TO TALK TO A REAL PERSON. No help withe the chat either.

camin shop

Sep 29, 2024  on Shopify

4ヶ月以上経ってもいまだに審査中で使うことができません。

Bling By Rida

Sep 27, 2024  on Shopify

i couldnt add with shopify

KDD Essence

Sep 26, 2024  on Shopify

I have been trying to connect my Shopify store to Facebook, and it has been an incredibly frustrating experience. In my attempts to set things up, I accidentally created a few Facebook pages and now, I find myself in a situation where I can't link any of my Facebook pages to my store. The lack of clear guidance and support has made this process feel impossible. I’m extremely disappointed that what should be a straightforward integration has turned into such a chaotic mess. I expected better from both Shopify and Facebook, especially considering how crucial these platforms are for my business. I hope there will be improvements to the setup process and better support options for users in the future.

Marcello Riccio

Sep 25, 2024  on Shopify

ELEGANT

Sep 24, 2024  on Shopify

es una porquería, nunca me ha funcionado

Watercolors by Korry

Sep 24, 2024  on Shopify

difficult to understand what Shopify wants me to do to connect FB and Insta

Sunshine Sundries

Sep 22, 2024  on Shopify

Worst setup process in existence. Hope they crash and burn ASAP TIKTOK for the win

Irsonstore

Sep 21, 2024  on Shopify

Gotta Have That Tshirt

Sep 21, 2024  on Shopify

Because it is very difficult to use.

Dark Necessities

Sep 18, 2024  on Shopify

Can't connect shopify and facebook, instagram. Been in-review for a couple of weeks. I've had a look and this is a common problem since 2022. Why it hasn't been sorted I don't know. Better off paying a bit extra for Wordpress or something simular.

ZILO

Sep 18, 2024  on Shopify

mala

Silveriumom Australia

Sep 17, 2024  on Shopify

no help, 3 times they did all same

MegaMugShop

Sep 17, 2024  on Shopify

It is the slowest process to become "approved"

Comfortable Silence.

Sep 17, 2024  on Shopify

Awful. Product hero images were generating at random - the back of a shirt, for example, would show as the hero image, while the same product would have the correct Hero Image when featured more than once. Live shop editor is trash. It doesn't show you the live preview while you are editing - like how Shopify does when editing your theme. I contacted support about the above and now my Facebook and Instagram shop are disabled. So - I am now losing money. Thanks, Meta!

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