Shopify Facebook App Review: Features, Pros & Cons

Customer reviews: Facebook & Instagram

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,490)

Overall rating

3.9

5

3,395
4

621
3

329
2

158
1

628

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

Enhances sales by reaching broader audiences on Facebook and Instagram
Simplifies product synchronization and ad management
Intuitive interface for seamless navigation and engagement
Effective in boosting sales and engagement for some merchants
Affordable ad pricing for small businesses

Common Concerns

Difficulties with account setup and store integration
Lack of responsive customer support and unresolved technical issues
Frequent re-verification and approval delays
Challenges with inventory management and catalog visibility
Perceived inefficiency and unfriendliness of the user interface
Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Trendy Vault Trove

Dec 11, 2024 on Shopify

It is not user friendly. I am not able to make many changes. I don't make any sales from it and I cannot link it to my ads manager to even promote ads. Very frustrating

Soul Aroma

Dec 10, 2024 on Shopify

3 weeks and my store is still under review

Handcrafted Jewelry By Teri C

Dec 10, 2024 on Shopify

App no longer working. Keep getting error message. Uninstalled it, now can't reinstall. Hope someone from support will reply. Sigh!

VELIEVE.

Dec 10, 2024 on Shopify

slecht

ART-fordable

Dec 10, 2024 on Shopify

Meta is not helpful and basically stealing money as they refuse to reimburse money credit that their UX pushed me to put on the "mother" account of the ad manager and which I can't use now since it is not connected to the shop and i can't make advantage + campaign. Meta makes sure any request for reimbursement, which they should comply to under EU law goes, to the void and that you are activeley discouraged to claim your rights. These are experiences like this that will start the demise of the all Meta, and push back people to offline. This is not a service your are providing, it's a stockholm syndrom. As per the app itself, in hindsight it did what it should have, only does not give me any freedom to allocate pixel from one shopify store to the "Mother" ad account, keep pushing me to the Facebook account I had to create for the specific business, I think you should be able to connect and select any Instagram or FB page associated under a main account, rather than these being considered separate containers

Horizon Survival Co

Dec 09, 2024 on Shopify

tres décevant

LA MAISON MILAN

Dec 09, 2024 on Shopify

Konto verstößt nicht gegen die Richtlinien und wird ohne Angabe von Gründen gelöscht.

Mağazam

Dec 09, 2024 on Shopify

çok karışık ve devamlı sorun çıkarıyor.

The SGB Gallery

Dec 08, 2024 on Shopify

The app is still having issues connecting shop catalogues to Facebook ads Manager. There are no instructions and even tech-support does not have solutions. Again a colossal waste of time.

Runway Runaway Collection

Dec 08, 2024 on Shopify

Impossible. I was a vetted seller - then I changed my bank account info - I have spent 6 weeks trying to get back into the system. No one can help me here. I am frustrated

Joy Kind Organics

Dec 08, 2024 on Shopify

Still don’t seem to be connected….

Black Week Shop

Dec 07, 2024 on Shopify

serviço de cobrança ruim, dificil de entender e taxação complicada o que leva a não ser escrarecedor

smartfäste.com

Dec 07, 2024 on Shopify

Collumn

Dec 07, 2024 on Shopify

it s not solving any problems

Warmsome!

Dec 07, 2024 on Shopify

Difficult to get review fast. Impossible to run ads fast.

Londyns Jewels

Dec 06, 2024 on Shopify

Customer service is extremely poor

WINGATE

Dec 06, 2024 on Shopify

They are not linking correctly, and there is no one to talk to about fixing the issue.

Leavy

Dec 06, 2024 on Shopify

onvoorstelbaar slecht

Soul Aroma

Dec 06, 2024 on Shopify

10 Days and my store is under reviews

Skincaire

Dec 06, 2024 on Shopify

heel slecht