Horrible experience, its not intuitive and no instructions. One of the worst apps on Shopify. I am struggling to just do the basic setup and connecting my instagram with Shopify. They could have made it seamless but the apps seems too rigid and full of bureaucracy. I left few messages and no one called, so not an easy way to even get in touch with someone.

Can't get the pixel to sync correctly

Our Facebook and Instagram account have been disabled for almost 2 weeks and we have done all the necessary steps to fix this issue. We have all the information required for our account submitted. We need to fix this issue so we can continue selling on Facebook and Instagram. No one has been able to help us with this ongoing issue.

For one month my shop has been under review, nothing done

Shit dont work, no help or support given...

Open a new webshop, and starting to build up facebook and instagram accounts etc. now to day log in to instagram and they have deactivated it? something about not real or trying to surpas rules. but HOW? its total new instagram account and your even approved it for shopping and got all documents, VAT business number etc. Setting up FB and IG has always been a pain and support has not been there for many years. same BOT that gives same answer al the time... if your BIG corp, no problem small or medium size.... forget it

ich empfehle es gar kei keinem fall jemanden

Ze hebben mijn advertentie account zonder enige reden uitgeschakeld en verwijderd.

No me deja acceder

My facebook and instagram shops are disconnected and verified way more than 2 days ago

Benutzerkonto wurde sofort nach erstellung gesperrt.

nnnnnnnnnnnnnnnnnnnnnnn

How do you reach a real person??? It is IMPOSSIBLE for me to reach a human for help with my Facebook account. I've sent messages after messages just asking if someone could reach out to me to guide me to fixing the issues I am having. It has been over a year and still not one Facebook help support person contact me. So, now my accounts in limbo. And costing me money. Ps. I don't like TikTok really. But, easier to get customer support help there than Facebook. Which is ridiculous because of Facebook size and standing. " If I could get Facebook customer support a half of star ⭐ I would. And that is being kind"

is the worst app ever, FACEBOOK and META and instagram are sooooooo DIFICULT to conect... 4 WEEKS TO review your store... WOW.. so much money and a lame APP.. and of course CERO custumer service.. there is NOT. ...... shame we are forced to use this chanels to have sales... f u mark z. you can do better than this pice of s.

Péssimo! Já tem tempo que tento usar esse app, mas o status de em análise para ambos as plataformas nunca atualiza.

I am unable to connect my facebook store to shopify and only can connect instagram store to shopify. There is no option to select to connect facebook to shopify!

I don't believe it's possible to get this app to work. I've followed countless instructions, followed videos, googled it, asked Insta and FB no matter what I do it still ends up with the status as "In review". I don't mind that it's probably something I've done wrong. What I do mind is there's nowhere to find out what's wrong and how to put it right! Where's the help? Step by step instructions? Useless.