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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (9,961)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Mağazam

Dec 09, 2024  on Shopify

çok karışık ve devamlı sorun çıkarıyor.

The SGB Gallery

Dec 08, 2024  on Shopify

The app is still having issues connecting shop catalogues to Facebook ads Manager. There are no instructions and even tech-support does not have solutions. Again a colossal waste of time.

Runway Runaway Collection

Dec 08, 2024  on Shopify

Impossible. I was a vetted seller - then I changed my bank account info - I have spent 6 weeks trying to get back into the system. No one can help me here. I am frustrated

Joy Kind Organics

Dec 08, 2024  on Shopify

Still don’t seem to be connected….

Black Week Shop

Dec 07, 2024  on Shopify

serviço de cobrança ruim, dificil de entender e taxação complicada o que leva a não ser escrarecedor

smartfäste.com

Dec 07, 2024  on Shopify

.

Collumn

Dec 07, 2024  on Shopify

it s not solving any problems

Warmsome!

Dec 07, 2024  on Shopify

Difficult to get review fast. Impossible to run ads fast.

Londyns Jewels

Dec 06, 2024  on Shopify

Customer service is extremely poor

WINGATE

Dec 06, 2024  on Shopify

They are not linking correctly, and there is no one to talk to about fixing the issue.

Leavy

Dec 06, 2024  on Shopify

onvoorstelbaar slecht

Soul Aroma

Dec 06, 2024  on Shopify

10 Days and my store is under reviews

Skincaire

Dec 06, 2024  on Shopify

heel slecht

iGUANA

Dec 05, 2024  on Shopify

It is too difficult to use Shopify and Meta business platforms.

My Store

Dec 04, 2024  on Shopify

take to much time to review the page and i m paying money and need it as soon as possible

Factory87

Dec 04, 2024  on Shopify

It's horrible

Mountain Attitude Designs™

Dec 04, 2024  on Shopify

My FB Shop verification has been under review for over 2 months!

BRITTNEY THOMAS COLLECTION

Dec 03, 2024  on Shopify

absolutely ANNOYING! Every other day im having to verify my identity in order to publish my store to facebook and instagram from shopify. the products show as active but the store is not visible on either facebook or instagram.

GlowIt

Nov 30, 2024  on Shopify

LLeva ya una semana "sincronizando" y mientras no me puedo anunciar en facebook. Inviable que tarde tanto

J. Mac Woodturning

Nov 30, 2024  on Shopify

Unable to connect or fix issue

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