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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,405)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

House Factory

Feb 07, 2025  on Shopify

fatal, he tenido problemas para conectar mi tienda con facebook e instagram y ha sigo imposible obtener ayuda para hacer la conexion, asi llevo mas de un año y sin esperanza porque no tienes una atención personalizada que puede entender lo que te sucede

ASTINE

Feb 06, 2025  on Shopify

technical support is horrible. My account has been restricted for 6 months and we've been going back and forth with faceless no one has been able to provide help for my business

Kool Kolored Kid Generation LLC.

Feb 06, 2025  on Shopify

Managing my apparel brand shop on Facebook and Instagram has been a frustrating journey, to say the least. For the past four years, I've faced constant challenges connecting to the shop and maintaining its functionality. One of the biggest hurdles has been resetting my Facebook password for the shop account. No matter how many attempts I make, I never seem to get it resolved. The lack of a clear or straightforward solution has made it feel like an ongoing hassle, with issues cropping up time and time again. These technical difficulties have taken away valuable time I could be spending on growing my business, connecting with customers, and creating new products. I’m still looking for a lasting solution but have yet to find one that sticks. If anyone has successfully navigated these issues or knows the best approach to resolving them, I’d love to hear your advice!

velora amsterdam

Feb 06, 2025  on Shopify

works a bit slow

AdoreByKhwahish

Feb 06, 2025  on Shopify

too many issues, many items not showing

lobloo

Feb 06, 2025  on Shopify

Sämsta supporten av alla IT tjänster

MOMENT(S)

Feb 06, 2025  on Shopify

Je suis bloquée depuis 8 mois sans pouvoir lancer ma boutique shopping sur instagram. Malgré de nombreux contacts auprès de META mon compte est toujours restreint. Je désespère...

Krisesikker

Feb 05, 2025  on Shopify

Meta-pixelen ble ikke innstallert. Ingen hjelp å få fra kundeservice.

ScreamBean

Feb 04, 2025  on Shopify

Not linked

CraftyHub

Feb 04, 2025  on Shopify

Schwierig einzurichten. Sehr komplex. Shop nun schon seit Monaten in Prüfung. Wir kommen einfach nicht voran.

Poliniceonline

Feb 02, 2025  on Shopify

Me gustaria que fuera más rápida la conección a la redes, parece que tengo que esperar 4semanas.

Innova Store

Feb 02, 2025  on Shopify

Pouco intuitivo. Faltam orientações.

dkretro

Feb 01, 2025  on Shopify

.

Anastasia Boutique

Feb 01, 2025  on Shopify

It's crazy! not working I have tried and did everything they asked for without any change!still showing ACTION REQUIRED! What's wrong?

HIPPIE CHIC

Feb 01, 2025  on Shopify

NO LO ENTIENDO AUN

ESPIAUBA

Feb 01, 2025  on Shopify

Complejísimo en general todo lo de META.

E3Live Superfoods

Jan 31, 2025  on Shopify

I’ve been extremely disappointed with the Facebook and Instagram app on Shopify. Over time, recurring issues—especially the repeated rejection of our products on both Facebook and Instagram—have made it nearly impossible to run effective advertising campaigns. Unfortunately, these issues aren’t isolated; they’re part of a broader, ongoing problem with Meta’s platform, and there’s been no meaningful support available to help resolve them. Due to these persistent challenges, we have ultimately ceased advertising with Meta altogether. It’s frustrating to invest time and resources into a tool that not only fails to deliver on its promises but also leaves you without the necessary support when problems arise. I hope these concerns are taken seriously and that significant improvements are made to both the product approval process and customer support infrastructure.

MANO Vintage Jewellery

Jan 30, 2025  on Shopify

not user friendly

BEEBAD Energy Drink

Jan 30, 2025  on Shopify

un casino per configurare notifiche inutili dopo 3 giorni niente prodotti sul shop fb.

FNDMNTLS

Jan 29, 2025  on Shopify

worked for a week, then started removing products and tags from my shop. no help from support

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