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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (9,961)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Veneris & Co Jewelery

Jan 12, 2025  on Shopify

I am really disappointed as my Shopify account cannot show the catalogue in social media, Facebook and Instagram. It is under review for more than 4 weeks and I do not get any support.

Shelf

Jan 12, 2025  on Shopify

Connects to the wrong Facebook account and there's no way to change it.

Store of Sweden

Jan 11, 2025  on Shopify

Complete garbage

Coconut Luxe Naturals

Jan 10, 2025  on Shopify

Instagram has now disabled 2 of my business pages - No reason, They just pulled it down, I have now lost all my income as well as navigating cancer! Instagram is now the last resort for me

lusatian

Jan 09, 2025  on Shopify

The buttons are broken

THOT'S BOX

Jan 08, 2025  on Shopify

mmmm

ilāSTRATE™

Jan 08, 2025  on Shopify

Lucky Clover Boutique

Jan 08, 2025  on Shopify

Constant issues

India shopping

Jan 08, 2025  on Shopify

Really bad after installing it my pixel is double counting my sales number

summersunstories

Jan 08, 2025  on Shopify

it is not worth the money. If I can not grow organic, there is no deal. Instagram has ugly algorithms that makes it no interesting to pay for adds. Small company owners can not effort $100 per month for zero outcome. Same for FB.

Jamzarks

Jan 07, 2025  on Shopify

I does not work on shopify

Trust the DJ

Jan 07, 2025  on Shopify

customer service sucks. I can't log into anyhting. I've been trying to reach out and I can't get past just a simple fucking code. why do business on here at all, if you make impossible to solve problems. go fuck yourselves.

Danilo Mironescu

Jan 07, 2025  on Shopify

Is the worst app that I ever used

Blazed Wear

Jan 07, 2025  on Shopify

Simply doesn't work for me. Cannot add all my products. Cannot add hero image or edit the store in any way. Zero assistance available.

joyshopping.jp

Jan 07, 2025  on Shopify

Crusader AV

Jan 06, 2025  on Shopify

Still waiting on my account to be reviewed 6 months later!

Hayz Creations

Jan 05, 2025  on Shopify

I'm still waiting for approval

Blijediertjes

Jan 05, 2025  on Shopify

Cottons

Jan 04, 2025  on Shopify

Busy Mom Designs

Jan 04, 2025  on Shopify

not user friendly when having issues.

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