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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,747)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Corinne & Crowley

Apr 16, 2025  on Shopify

Cannot get my business verified

Mondergo

Apr 15, 2025  on Shopify

"I've been trying for hours to modify my product. Despite changing the description six times and ensuring there are no medical terms, Facebook still refuses it. It's very frustrating!" here's my product name: Ceinture de Dos Ajustable – Maintien Léger & Confort Optimal

Clickbuy

Apr 15, 2025  on Shopify

i ma not able to recconect my catlog

WeekendFrontier

Apr 14, 2025  on Shopify

Facebook & Instagram make it difficult to find my store as I can't connect it to my Facebook account that has all my friends, but had to start a "page" for my shop then not only do I have to grow my facebook account, but I then have to hope that all my friends will like my "page" and decide to follow that too so I have two Facebook accounts to manage instead of just one. My shop is completely invisible on Instagram, not searchable, not findable. I feel like this shopify app is a complete waste of money, not a single sale or view has come from this app.

True Colour Beauty

Apr 13, 2025  on Shopify

Zero stars! App does not work and can't even find or connect shop on either site.

Game Day Gear & Gifts

Apr 12, 2025  on Shopify

everything with meta is extra complicated!!!!!!

Dopa Dog

Apr 12, 2025  on Shopify

super confusing to use

Milani Modest Fashion

Apr 11, 2025  on Shopify

My experience with Facebook & Instagram is not a good one! it seems like there's a problem, and nothing is being fixed. My shop shows it's active,but says it's under review with no updates or sales

JLAC PET PLUS

Apr 11, 2025  on Shopify

the customize links for FB and Instagram shops don't work.

The Indie Wall

Apr 10, 2025  on Shopify

This app has completely failed. My entire store will no longer sync with Facebook ads. I've spent hours with their support team. They are as lost as I am in attempting to get the app to work.

Candace Carroll Art

Apr 09, 2025  on Shopify

App does not work properly. Items in shop show most expensive variants instead of cheapest. This is costing me sales. Have been trying to get help and no one from shopify or meta seems to be able to fix this.

PALS Snacks

Apr 09, 2025  on Shopify

.

Consagre Calçados

Apr 08, 2025  on Shopify

HORRIVEL, SLOO FICA EM ANALISE

Fatiisa

Apr 07, 2025  on Shopify

taking ages in review and still not connecting

BULK SERUMS

Apr 06, 2025  on Shopify

Cannot use the sync app feature if your shop does not accept shopify pay and if your a skincare business you already know shopify does not process payments for that type of business so why even offer the FB app. for companies that sell skin care products, but yea

Camas de Madera Feliz™

Apr 05, 2025  on Shopify

Stop working and they failed to tell me why

RakelMacc

Apr 05, 2025  on Shopify

It's all showing up as if connected and working. However, there is no shop showing up on FB and IG and after days of trying to work out why, there is no actual help available.

Andrea Bonelli

Apr 04, 2025  on Shopify

Still can't get shop verified yet my page is meta verified.

Astralene

Apr 04, 2025  on Shopify

I am getting banned for no reason. Is this a bug?

Oy surf

Apr 04, 2025  on Shopify

Very limited functionality and therefore not recommended to use. E.g. Draft Orders are tracked as conversions and therefore heavily impact ad results. All of a sudden, we had a ROAS of over 100.

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