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Customer reviews: Extend Product Protection

Develop by Extend

Reviews (23)

Overall rating
4.4

What Merchants Think

Merchants using "Extend Product Protection" generally express high satisfaction, highlighting the app's value in providing peace of mind to customers through effective product protection. They appreciate the app's role in enhancing customer satisfaction and increasing average order value and overall revenue. Feedback also emphasizes the excellent support provided by Extend's team, which is consistently responsive and helpful in both onboarding and technical issues.

Key Strengths

  • Exceptional customer service and responsive support team.
  • Easy integration and use with platforms like Shopify.
  • Effectiveness in increasing average order value and revenue.
  • Provides added value and reassurance to customers, especially for high-ticket items.
  • Simple and hassle-free implementation process.
  • Useful and user-friendly merchant portal.

Common Concerns

  • Occasional issues with claim denials, requiring follow-up for resolution.
  • Need for clarification in coverage responsibilities to avoid customer confusion.

Final Thoughts

Overall, "Extend Product Protection" receives strong recommendations from merchants who find it an invaluable tool for enhancing customer trust and boosting sales. While some minor concerns regarding claim processing exist, the app's numerous benefits and outstanding support make it a worthwhile solution for retailers seeking to offer extended protection plans.

NZXT

Mar 29, 2024  on Shopify

Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!

Namesake

Mar 15, 2024  on Shopify

So far we have had no issues with Extend and the team is really great to work with.

White Duck Outdoors

Mar 13, 2024  on Shopify

Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.

Lectric eBikes

Feb 28, 2024  on Shopify

Extend is a great way to increase AOV and overall revenue while also supporting your customers! We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs. Implementation is super simple and done through the app which we can appreciate!

Kiln Frog

Feb 27, 2024  on Shopify

In our niche kiln industry, personalized solutions are essential, and Extend has proven to excel in this aspect. Implementing their protection plans has greatly enhanced our offerings and customer satisfaction. I highly recommend their services.

Avanquil

Feb 25, 2024  on Shopify

App works great and support is quick to help when needed. Highly recommended if you are looking to offer extended protection plans on your website.

Fenix Store

Feb 23, 2024  on Shopify

We've offered Extend product protection and shipping protection to our customers for a couple of years now and both products are very popular. My experience with them has been great. The support I've received from our account manager has been great, the merchant portal is good and easy to use, the website and customer service for the customers is good. I highly recommend them.

Denver Modern

Feb 22, 2024  on Shopify

We've been using Extend for more than a year and they have been fantastic. Quick responses and our customers have very happy with the results. The integration with Shopify has been seamless and their merchant portal is very easy to use as well Having Extend as an option for our customers has help increase sales as well because it gives them a piece of mind when purchasing some very expensive pieces Highly recommend

Bear Mattress

Feb 22, 2024  on Shopify

We've been using Extend to offer a sense of reassurance on big ticket items, and we're getting good revenue from it. The backend system basically runs itself, and my experience with the integration team, when onboarding, was smooth and painless.

THELIFESTYLEDCO Shop

Feb 22, 2024  on Shopify

The Extend team has been great from the moment we set up our initial call. They are always quick to respond, very knowledgeable, and understand the different facets of our business. It is also great to know that our products are protected from shipping and beyond!

Boutique Rugs

Feb 20, 2024  on Shopify

Great app that helps us to grow our business and maximizes customer satisfaction. The Extend team is very helpful. We are very happy to work with them.

VantPanels.com

Feb 18, 2024  on Shopify

Great App. Very Happy with Extend really helped us minimizing customer damage and lost package claims.

HairMax

Mar 23, 2022  on Shopify

We've been using Extend for a couple years now and they have always responded quickly to issues we have and their team handle's almost everything so it's an easy integration. Our support rep Dan has been great too.

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