Extend Post‑Purchase Solutions

Develop by Extend

Free plan available

Grow revenue and loyalty with product and shipping protection.

Generate incremental revenue

Product and shipping protection

Fast claim process

Boost profit margins

Tailored protection programs

About Extend Post‑Purchase Solutions

Launched Nov 17, 2021

Built by Extend

Email :

sales@extend.com

Address

353 Sacramento St, San Francisco, CA, 94111, US

Website Privacy policy

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Description

Drive revenue, reduce costs, and improve post-purchase customer interactions with AI and automation.

Extend simplifies the entire customer journey through dynamic, full-stack solutions, including AI-powered fraud detection, intelligent returns and exchanges, product and shipping protection, and automated claim support. With Extend, merchants are able to drive revenue and offset risk from one consolidated platform. Streamline customer service touchpoints, lower operational costs, reduce fraud, and improve margins through a customer-centric experience based on lifetime value and risk

Drive customer retention with seamless resolutions for claims and issues.
Combat policy abuse with a fraud prevention system that adapts to your needs.
Prioritize genuine claims and reduce time spent on high-risk or fraudulent ones.
Manage claims, returns, exchanges, and customer interactions from one location.

Pros

Generates incremental revenue that boosts the bottom line
Improves profit margins on every transaction
Enhances customer experience by protecting customers from damage and loss
Creates long-term brand loyalty and repeat buyers with fast and easy resolutions
Offers tailored programs that fit specific industries and product lines
Processes 98% of claims in 90 seconds or less, leading to high customer satisfaction
Operates at zero cost to the business, resulting in pure profit

Cons

Dependence on third-party service which may introduce potential reliability issues
Customer reliance on the app for protection can reduce the perceived responsibility of the business for damaged or lost products
Potential complexity in integrating app features with existing systems
Lack of detailed feedback from a wide user base on long-term performance due to the general nature of provided reviews

Top Helpful Reviews

Velle World

Jun 03, 2024 on Shopify

I had a disappointing experience with the Extend app. Despite the promising features, the app fell short in several areas. First, the interface is cluttered and not user-friendly, making it difficult to navigate. Additionally, I encountered frequent crashes and glitches, which significantly hindered my ability to use the app effectively. The customer support was unresponsive and unhelpful when I reached out for assistance. Overall, the app did not meet my expectations and I would not recommend it to others.

Eclipse Optics

May 29, 2024 on Shopify

Really unimpressed. I was super stoked to install this and get it going on our site. We've written store policies around this app. Then nearly a month later, we get an email from someone stating that they cannot work with us because our store does not have $3 million in revenue. Poof, that's it. You've lost a prospective customer.

NZXT

Mar 29, 2024 on Shopify

Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!

White Duck Outdoors

Mar 13, 2024 on Shopify

Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.

Lectric eBikes

Feb 28, 2024 on Shopify

Extend is a great way to increase AOV and overall revenue while also supporting your customers! We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs. Implementation is super simple and done through the app which we can appreciate!

Kiln Frog

Feb 27, 2024 on Shopify

In our niche kiln industry, personalized solutions are essential, and Extend has proven to excel in this aspect. Implementing their protection plans has greatly enhanced our offerings and customer satisfaction. I highly recommend their services.

Staghead Designs

Feb 27, 2024 on Shopify

We've been working with Extend for a bit over a year and overall they have been really great. We have had a few instances where they denied a claim for seemingly no reason, because the customer was within the appropriate timeframe and eligible for the claim (whether it be a ring resize or repair), and unfortunately they tell the customer that it's something that our company should cover when it is not. Each time when we've questioned Extend they've conceded and realized they were wrong, but ideally this doesn't happen at all because the customer gets upset at us thinking we're not doing something we should be doing, and in addition are annoyed at the extended time the back and forth with Extend takes before getting a resolution. But overall I would definitely recommend them! They are great to work with and our customers have been very happy knowing they have protection for their products.

Apollo Scooters

Feb 27, 2024 on Shopify

Our experience has been great with Extend. The team is responsive and works closely with our developers on integrations and setup. The only reason that I gave Extend 4 stars is that the process for servicing has been a bit all over the place, that is because we require our products to be only serviced at our servicing locations which adds a layer of complexity to the flow. Or customers have a lot more peace of mind purchasing now that they know they are covered for longer than our 1 year warranty.

Avanquil

Feb 25, 2024 on Shopify

App works great and support is quick to help when needed. Highly recommended if you are looking to offer extended protection plans on your website.

Fenix Store

Feb 23, 2024 on Shopify

We've offered Extend product protection and shipping protection to our customers for a couple of years now and both products are very popular. My experience with them has been great. The support I've received from our account manager has been great, the merchant portal is good and easy to use, the website and customer service for the customers is good. I highly recommend them.

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Extend Post‑Purchase Solutions

About Extend Post‑Purchase Solutions

Built by Extend

Related Categories

Z Sticky Add To Cart Button

Description

Drive revenue, reduce costs, and improve post-purchase customer interactions with AI and automation.

Pros

Cons

Top Helpful Reviews

Velle World

Eclipse Optics

NZXT

White Duck Outdoors

Lectric eBikes

Kiln Frog

Staghead Designs

Apollo Scooters

Avanquil

Fenix Store

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