What Merchants Think

Merchants using "Extend Product Protection" generally express high satisfaction, highlighting the app's value in providing peace of mind to customers through effective product protection. They appreciate the app's role in enhancing customer satisfaction and increasing average order value and overall revenue. Feedback also emphasizes the excellent support provided by Extend's team, which is consistently responsive and helpful in both onboarding and technical issues.

Key Strengths

• Exceptional customer service and responsive support team.
• Easy integration and use with platforms like Shopify.
• Effectiveness in increasing average order value and revenue.
• Provides added value and reassurance to customers, especially for high-ticket items.
• Simple and hassle-free implementation process.
• Useful and user-friendly merchant portal.

Common Concerns

• Occasional issues with claim denials, requiring follow-up for resolution.
• Need for clarification in coverage responsibilities to avoid customer confusion.

Final Thoughts

Overall, "Extend Product Protection" receives strong recommendations from merchants who find it an invaluable tool for enhancing customer trust and boosting sales. While some minor concerns regarding claim processing exist, the app's numerous benefits and outstanding support make it a worthwhile solution for retailers seeking to offer extended protection plans.