Switching to Ethos has been one of the best decisions we’ve made for our loyalty and acquisition program. After working with one of the “big name” providers, the difference in customer service has been night and day. With our previous provider, once they signed us up and got our money, we rarely heard from them again unless we reached out with a problem. Ethos is the complete opposite—they proactively check in, monitor our progress, and ask questions like, “Hey, we noticed you haven’t launched yet. Is there anything we can do to help?” That kind of follow-up has been instrumental in actually getting our program launched and making sure we’re set up for success. They’ve also taken our feedback seriously. When we mentioned that the apps web design wasn’t aligned our brand image, they didn’t just make a note for “future consideration”—they added it to their development cycle, updated the platform, and didn’t charge us a dime while we waited. That attention to detail and willingness to adapt has helped bring our vision to life and made their product even better. The platform is incredibly easy to use, and knowing we have a partner that listens, follows up, and evolves alongside us gives us real confidence in our long-term success. Ethos isn’t just a vendor. They’re a true partner, and I can’t recommend them enough.

From the very beginning, the ETHOS team has demonstrated patience, professionalism, and deep care in helping us bring our loyalty program vision to life. We’re excited about how the program will integrate our client's shopping experience and about the development of the platform's back end! A special thank you to Vohara and Maddie for their unwavering support, clear communication, and positive input at every step of the process. Whether it was answering questions, making updates, or simply being available when we needed them, their dedication made all the difference :) - The MSP Team

Highly Recommend ethos—a perfect fit for our minimalist brand. We needed a loyalty platform that could match our aesthetic and values of the KONZUK brand without overwhelming our carefully curated customer experience. Ethos delivered exactly that. What struck us immediately was the genuinely personal support from the ethos team. Rather than getting cookie-cutter responses, they took time to understand KONZUK's unique position in the handcrafted jewelry and design space. The onboarding felt more like working with a trusted partner than just another app vendor. The setup was surprisingly smooth and it integrated seamlessly with other apps we use, like Judge.me. No conflicts, no design breaks, no headaches. For a small team like ours, this kind of effortless integration saves precious time we can spend on what we do best. Though we've just launched our program, we're already seeing why loyalty programs are powerful for niche brands like ours. It naturally encourages customers to build their collections over time, and more importantly, helps us build a community of people who truly appreciate craftsmanship and intentional design rather than just processing transactions. In our industry, personal recommendations carry enormous weight, and understanding what our most loyal customers love helps us create pieces that resonate and make more informed decisions. The Bottom Line — ethos feels like it was built for brands that care about the details - just like we do. The platform is clean, the support is genuine, and the setup process respected our time. For handcrafted brands looking to deepen customer relationships without compromising their aesthetic, this is the right choice. We already look forward to seeing how our community grows with this important tool.