Reviews: EM: SMS,FB,IG,Email Marketing

Customer reviews: EM: SMS,FB,IG,Email Marketing

Reviews (17)

Overall rating

3.2

5

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4
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2

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What Merchants Think

Merchants generally express mixed feelings about "EM: SMS,FB,IG,Email Marketing". While some users praise its easy setup, robust features, and effective automation capabilities, others face issues with customer support and certain functionalities, leading to a varied overall reception.

Key Strengths

User-friendly interface and quick setup process.
Powerful automation for SMS, email, and social media marketing.
Insightful analytics that enhance user engagement.
Responsive and helpful customer support in some instances.
Attractive design and professional templates.
Comprehensive marketing solutions like pop-ups, reward systems, and automatic social media posts.

Common Concerns

Inconsistent customer support response times.
High cost for SMS plans, especially with small contact lists.
Issues with using imported contact information.
Complicated cancellation process.
Limitations and bugs in pausing marketing series.
Forced use of certain features like specific pop-up designs.

Final Thoughts

"EM: SMS,FB,IG,Email Marketing" offers a range of sophisticated marketing features and automation capabilities that many merchants find beneficial. However, improvements in customer support responsiveness and policy clarity could enhance the user experience. It's a strong option for businesses looking for automation and integration within Shopify, but potential users should consider both strengths and reported concerns to ensure it aligns with their specific needs.

Chelle's Haute Seat®

Nov 28, 2024 on Shopify

The aesthetic of this app is simply beautiful, and initially, it seemed to integrate well with Shopify. However, I am giving it 2 stars because of a few significant issues. First, the communication time for customer support varies widely. While the app advertises 24-hour chat support, this claim is misleading since response times often take hours and sometimes even days. Second, the pricing plans are quite expensive for SMS, especially for fewer than 100 contacts. This issue is compounded by the fact that you can't use all of your own imported contact information. I imported my email and phone numbers from a previous list but was told some of the numbers couldn’t be used. Lastly, canceling your subscription is overly complicated. You cannot cancel it yourself; instead, you have to wait for customer service to respond to your email request, which can take a frustrating amount of time. While the design and initial integration are strong, these shortcomings significantly impact the user experience.