Reviews: EM: SMS,FB,IG,Email Marketing

Customer reviews: EM: SMS,FB,IG,Email Marketing

Reviews (17)

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What Merchants Think

Merchants generally express mixed feelings about "EM: SMS,FB,IG,Email Marketing". While some users praise its easy setup, robust features, and effective automation capabilities, others face issues with customer support and certain functionalities, leading to a varied overall reception.

Key Strengths

User-friendly interface and quick setup process.
Powerful automation for SMS, email, and social media marketing.
Insightful analytics that enhance user engagement.
Responsive and helpful customer support in some instances.
Attractive design and professional templates.
Comprehensive marketing solutions like pop-ups, reward systems, and automatic social media posts.

Common Concerns

Inconsistent customer support response times.
High cost for SMS plans, especially with small contact lists.
Issues with using imported contact information.
Complicated cancellation process.
Limitations and bugs in pausing marketing series.
Forced use of certain features like specific pop-up designs.

Final Thoughts

"EM: SMS,FB,IG,Email Marketing" offers a range of sophisticated marketing features and automation capabilities that many merchants find beneficial. However, improvements in customer support responsiveness and policy clarity could enhance the user experience. It's a strong option for businesses looking for automation and integration within Shopify, but potential users should consider both strengths and reported concerns to ensure it aligns with their specific needs.

WonderlandByLilian

Nov 13, 2024 on Shopify

I installed this app after seeing a YouTube influencer’s recommendation, but it's been a huge disappointment. First, once you start subcription, all series will automatically be on but there’s no option to pause some of them, which is really inconvenient. I already have a pop-up set up, but this app forces you to use their pop-up, which isn’t aesthetically pleasing. When I initially tried to pause the series, it wouldn’t work. I reached out to support, but instead of addressing the issue or listening to my needs, they insisted I use their pop-up instead of my own. After several emails (with long response times), the support team still refused to help me pause the series until I mentioned canceling my subscription—only then did they offer assistance. Even after that, about a month later, the series suddenly started displaying on my website again, despite showing as paused, which is a really frustrating bug. This experience with their support has been the worst I’ve had with any Shopify app. Most support teams I’ve interacted with have been helpful and attentive, but this was completely the opposite. I recommend looking into other options, as there are plenty of apps out there with better functionality and support.