Reviews: Endear CRM and Clienteling

Customer reviews: Endear CRM and Clienteling

Reviews (21)

Overall rating

4.5

5

7
4

2
3
2

1
1

What Merchants Think

Overall, merchants hold "Endear CRM and Clienteling" in high regard for its ability to boost customer engagement and facilitate personalized communication. Many users appreciate its seamless integration with Shopify and its robust set of features that support strategic outreach initiatives. Despite some concerns about pricing and feature accessibility on lower-tier plans, the app is praised for its intuitive interface and effective customer support.

Key Strengths

Excellent tool for enhancing brand/client engagement.
Seamless integration with Shopify for instant access to client data.
Effective personalized messaging capabilities with advanced filtering options.
Continuous platform evolution and feature addition.
Highly responsive and helpful customer service.
Strong sales enablement tool with custom lookbooks enhancing retention and average order value (AOV).
An integral part of business ecosystems, especially for retail.

Common Concerns

High costs for access to key features, with significant price differences between plans.
Basic limitations, such as character restrictions, affecting usability for some merchants.
Lower-tier plans perceived as limited in functionality ("virtually useless").

Final Thoughts

"Endear CRM and Clienteling" is a powerful tool for merchants looking to advance their clienteling strategies, especially in retail settings. While its more advanced features are tied to higher pricing plans, its ability to personalize communication and improve client engagement is well-received. With continuous improvements and dedicated customer support, it remains a preferred choice for businesses aiming to strengthen their customer relationships.

A.P.C.

May 23, 2024 on Shopify

Endear is a great tool for leveling up brand/client engagement. All client data from Shopify is immediately available in Endear, enabling our team to action strategic outreach based on purchase history and previous communication. From one email/text to an individual to larger group segmented messaging - Endear has the filtering capabilities to allow us to create personalized, effective messaging at all scales. The Endear team is always there to help and hear our feedback which makes the experience all the more enjoyable.

SMYTHE

Apr 19, 2024 on Shopify

Endear has been pivotal in developing our clientelling strategy for our retail stores. The team is extremely helpful and goes the extra mile to ensure the integration is seamless. It is also great to see how the platform is continuously evolving and adding new features!

Roller Rabbit

Mar 25, 2024 on Shopify

We've utilized Endear at our business for a number of years and it has become an integral part of our ecosystem. Our retail staff across all our stores utilize it daily as a means for more personal, interactive communication with our customers and it has become not just an important selling tool, but one of the few direct conversations we can have with our customers. Highly recommend for CRM/clientelling etc.

Wrabyn

Sep 28, 2022 on Shopify

Endear makes maintaining and growing our client relationships a breeze. The technology is always improving and they are open to feedback and continuously working to make the app better to use. We love being able to keep on top of client concerns with the follow ups you can set and use the creative lookbooks to help promote events and push clients to our website.

Judith Bright

Apr 05, 2021 on Shopify

Endear has increased our sales via customer outreach over 50%. Their customer service answers every question quickly and the navigation of there website is very comprehendible. The best CRM platform for retail.

Jarbo

Mar 28, 2021 on Shopify

The best sales enablement tool on the market - a must have for clothing retailers. Endear helped us build customer relationships, increase retention, and increase our AOV with custom lookbooks. Endear's customer service is incredible - they made setup a breeze and continue to help us optimize our use of the app as needed.

gorjana

Sep 28, 2020 on Shopify

Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience. The app is easy to use and quick to onboard. Also can not beat their prompt customer support replies.