What Merchants Think

Overall, merchants hold "Endear CRM and Clienteling" in high regard for its ability to boost customer engagement and facilitate personalized communication. Many users appreciate its seamless integration with Shopify and its robust set of features that support strategic outreach initiatives. Despite some concerns about pricing and feature accessibility on lower-tier plans, the app is praised for its intuitive interface and effective customer support.

Key Strengths

• Excellent tool for enhancing brand/client engagement.
• Seamless integration with Shopify for instant access to client data.
• Effective personalized messaging capabilities with advanced filtering options.
• Continuous platform evolution and feature addition.
• Highly responsive and helpful customer service.
• Strong sales enablement tool with custom lookbooks enhancing retention and average order value (AOV).
• An integral part of business ecosystems, especially for retail.

Common Concerns

• High costs for access to key features, with significant price differences between plans.
• Basic limitations, such as character restrictions, affecting usability for some merchants.
• Lower-tier plans perceived as limited in functionality ("virtually useless").

Final Thoughts

"Endear CRM and Clienteling" is a powerful tool for merchants looking to advance their clienteling strategies, especially in retail settings. While its more advanced features are tied to higher pricing plans, its ability to personalize communication and improve client engagement is well-received. With continuous improvements and dedicated customer support, it remains a preferred choice for businesses aiming to strengthen their customer relationships.