Endear AI‑Powered Clienteling

Name: Endear AI‑Powered Clienteling Introduction Video
Uploaded: 2024-04-03T14:18:03Z
Duration: 1 min 33 s
Description: Drive sales and retention with a CRM and clienteling app.

Develop by Endear

$300

/ Month

14 Days Free Trial

Drive sales and retention with a CRM and clienteling app.

Personalized campaigns

Live chat integration

Performance analysis

Customer data organization

Curate products

Lookbook sales

Insight reporting

About Endear AI‑Powered Clienteling

Launched Mar 18, 2019

Built by Endear

Address

4 E 72nd St, New York, NY, 10021, US

Website Privacy policy Tutorial FAQ Document

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Introduction Video

Description

The CRM for IRL. Personalize store outreach, track results, and grow revenue at scale.

Endear is an AI-powered CRM and clienteling platform that helps retail teams drive sales through personalized outreach. Connect customer data from Shopify and POS to create segments, send trackable messages via email, SMS and WhatsApp, and empower store teams to build stronger customer relationships at scale.

Unified customer profiles: Online and in-store data in one customer profile
Smart customer segmentation: Create dynamic lists by behavior and location
Trackable email, SMS & WhatsApp: Send campaigns and monitor performance by store
Appointments: Schedule and manage in-store customer visits with ease
AI Notetaker: Capture customer data and auto-generate actionable follow-up tasks

Pros

Comprehensive CRM designed specifically for retail
Ability to organize and manage customer data effectively
Supports personalized email and SMS campaigns
In-depth analysis of outreach, store, and team performance
Ability to create and share personalized product lookbooks
Built-in live chat for instant customer engagement
Training and onboarding support provided
Continuous platform evolution with frequent new features
Positive customer reviews highlighting seamless integration and supportive team

Cons

Potential complexity for new users unfamiliar with CRM systems
Limited information on pricing and scalability for different business sizes
Possible dependency on regular updates and new feature rollouts
May require dedicated personnel for effective utilization of all features

Top Helpful Reviews

PAIGE

Dec 29, 2025 on Shopify

Endear has completely transformed how we connect with our customers! As a retail CRM built specifically for our industry, it finally gives us the tools we need to provide personalized service at scale. What really stands out is how intuitive the platform is. The app was incredibly easy to implement with no dev help needed, and the entire experience has been seamless. Our team was up and running quickly, and even new hires pick it up without difficulty. The unified customer profiles are fantastic – we can see purchase history, preferences, and all interactions in one place across both online and in-store channels. The automated campaigns for SMS, email, and WhatsApp save us so much time while still feeling personal to our customers. The two-way messaging feature lets us have real conversations with customers, and the follow-up reminders ensure no one falls through the cracks. The platform continuously evolves with new features, and their support team is exceptionally responsive and helpful. If you're a retail business looking to build genuine customer relationships and drive sales through personalized outreach, Endear is absolutely worth the investment. Highly recommend!

Rokland

Jun 18, 2024 on Shopify

App potential is awesome but a number of basic features require the $300 mo. plan. For example, just being able to create a customer group based on product ordered requires this high tier plan as opposed to the $60 or $160 monthly one. I get software developers invest a lot of money to build out these tools and cannot give the service away, but to put in perspective, SalesForce Enterprise is $165 mo. by comparsion. For this app expect to pay $3600 a year to use most features. At least for us, anything extra we want to do requires the $300 plan. We can at do some extremely basic (but useful) stuff in the app for $60mo and will use this for that until we can evaluate other options.

A.P.C.

May 23, 2024 on Shopify

Endear is a great tool for leveling up brand/client engagement. All client data from Shopify is immediately available in Endear, enabling our team to action strategic outreach based on purchase history and previous communication. From one email/text to an individual to larger group segmented messaging - Endear has the filtering capabilities to allow us to create personalized, effective messaging at all scales. The Endear team is always there to help and hear our feedback which makes the experience all the more enjoyable.

SMYTHE

Apr 19, 2024 on Shopify

Endear has been pivotal in developing our clientelling strategy for our retail stores. The team is extremely helpful and goes the extra mile to ensure the integration is seamless. It is also great to see how the platform is continuously evolving and adding new features!

Roller Rabbit

Mar 25, 2024 on Shopify

We've utilized Endear at our business for a number of years and it has become an integral part of our ecosystem. Our retail staff across all our stores utilize it daily as a means for more personal, interactive communication with our customers and it has become not just an important selling tool, but one of the few direct conversations we can have with our customers. Highly recommend for CRM/clientelling etc.

The Great Eros

Jun 30, 2023 on Shopify

As a small business, the personalized communication Endear facilitates to clients combined with the streamlined interface and analytics is a gamechanger. We’ve been able to take our analog client book and modernize it with Endear. This allows us to reach customers at scale while continuing to provide a warm and personalized experience. The analytics have helped us track where our marketing dollars are going and it’s clear that Endear drives sales to our website and in store shop.

Brent Wallace

Apr 10, 2023 on Shopify

Wow, as an FYI, there are multiple limits on your products like "Length of Title" must be 50 characters or less. That alone ruled out using 80% of my inventory! Also the introductory $60/mo plan is virtually useless, the $144 isn't much better. Oh and I forgot to mention that there are NO changes, modifications, etc unless you go to the Pro Plan. Good luck, had to pass on what seemed to be a decent app.

Wrabyn

Sep 28, 2022 on Shopify

Endear makes maintaining and growing our client relationships a breeze. The technology is always improving and they are open to feedback and continuously working to make the app better to use. We love being able to keep on top of client concerns with the follow ups you can set and use the creative lookbooks to help promote events and push clients to our website.

BuddyLove Clothing Label

Jul 26, 2022 on Shopify

Amazing app and CRM for your retail store. So many features and use cases make this app a must-have for any Shopify store. As we have integrated it more over the past month we have seen a major increase in sales and repeat customers. Their support is also spot on.

Judith Bright

Apr 05, 2021 on Shopify

Endear has increased our sales via customer outreach over 50%. Their customer service answers every question quickly and the navigation of there website is very comprehendible. The best CRM platform for retail.

View all reviews

Endear AI‑Powered Clienteling

About Endear AI‑Powered Clienteling

Built by Endear

Related Categories

Zotasell: AI Upsell & Bundles

Introduction Video

Description

The CRM for IRL. Personalize store outreach, track results, and grow revenue at scale.

Pros

Cons

Top Helpful Reviews

PAIGE

Rokland

A.P.C.

SMYTHE

Roller Rabbit

The Great Eros

Brent Wallace

Wrabyn

BuddyLove Clothing Label

Judith Bright

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