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Customer reviews: ES Back in Stock Notify Me

Develop by Channelwill

Reviews (519)

Overall rating
4.8

What Merchants Think

The "EcomSend Back in Stock Alert" app receives generally positive feedback from merchants who appreciate its user-friendly nature and effective functionality. Most users highlight the ease of setup and its utility in managing restock notifications. Customer support is frequently described as prompt and helpful, with many users singling out support representatives by name for their exceptional service.

Key Strengths

  • User-friendly and easy to install.
  • Excellent customer support, frequently praised for quick responses and problem-solving.
  • Effective in saving time and growing the customer email list.
  • Customizable options that fit various business needs.

Common Concerns

  • Occasional issues with feature accuracy and customization limitations.
  • Some delays in resolving technical issues, especially during peak times.
  • Instances of misleading feature descriptions, notably in promotional materials.

Final Thoughts

Overall, the "EcomSend Back in Stock Alert" app is well-received as a valuable tool for managing back-in-stock notifications, especially appreciated by small business owners for its simplicity and effectiveness. While customer service is generally excellent, some users experience delays in resolving more complex technical issues. Despite a few noted drawbacks, the app remains a recommended solution for improving customer outreach and managing stock notifications.

bymehshake

Nov 26, 2023  on Shopify

Your app stopped working sometime today after 5am. When I logged in it said I needed to establish the connection again, I did that. When I went to my site, the email when available button wasn't showing. Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices. They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix. I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it. The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.

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