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Customer reviews: ES: AI Back in Stock Notify Me

Develop by Shopify

Reviews (506)

Overall rating
4.9

What Merchants Think

The "EcomSend Back in Stock Alert" app receives generally positive feedback from merchants who appreciate its user-friendly nature and effective functionality. Most users highlight the ease of setup and its utility in managing restock notifications. Customer support is frequently described as prompt and helpful, with many users singling out support representatives by name for their exceptional service.

Key Strengths

  • User-friendly and easy to install.
  • Excellent customer support, frequently praised for quick responses and problem-solving.
  • Effective in saving time and growing the customer email list.
  • Customizable options that fit various business needs.

Common Concerns

  • Occasional issues with feature accuracy and customization limitations.
  • Some delays in resolving technical issues, especially during peak times.
  • Instances of misleading feature descriptions, notably in promotional materials.

Final Thoughts

Overall, the "EcomSend Back in Stock Alert" app is well-received as a valuable tool for managing back-in-stock notifications, especially appreciated by small business owners for its simplicity and effectiveness. While customer service is generally excellent, some users experience delays in resolving more complex technical issues. Despite a few noted drawbacks, the app remains a recommended solution for improving customer outreach and managing stock notifications.

AVÔNA

Sep 14, 2025  on Shopify

So far extremely disappointed. We choose this app based on reviews, but our experience is nowhere near what the reviews are saying. First we were told to choose the highest plan to be able to make further edit on the email and set up our own email as sender, but as of Sept 14th, weeks and weeks after paying for the highest plan, our emails are still not setup properly and the email format is still completely off after many many times of asking to change it. The only positive thing we can say so far, that they answer quite quickly usually, but that does not mean that the problem is solved at the same time. We wanted to use this app for all our stores, but based on how the experience is, we won't. However we give another few days to see if anything changes.

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