EcomSend Back in Stock Alert logo

Customer reviews: EcomSend Back in Stock Alert

Develop by Channelwill

Reviews (512)

Overall rating
4.8

What Merchants Think

The "EcomSend Back in Stock Alert" app receives generally positive feedback from merchants who appreciate its user-friendly nature and effective functionality. Most users highlight the ease of setup and its utility in managing restock notifications. Customer support is frequently described as prompt and helpful, with many users singling out support representatives by name for their exceptional service.

Key Strengths

  • User-friendly and easy to install.
  • Excellent customer support, frequently praised for quick responses and problem-solving.
  • Effective in saving time and growing the customer email list.
  • Customizable options that fit various business needs.

Common Concerns

  • Occasional issues with feature accuracy and customization limitations.
  • Some delays in resolving technical issues, especially during peak times.
  • Instances of misleading feature descriptions, notably in promotional materials.

Final Thoughts

Overall, the "EcomSend Back in Stock Alert" app is well-received as a valuable tool for managing back-in-stock notifications, especially appreciated by small business owners for its simplicity and effectiveness. While customer service is generally excellent, some users experience delays in resolving more complex technical issues. Despite a few noted drawbacks, the app remains a recommended solution for improving customer outreach and managing stock notifications.

Ada Vozol

Feb 05, 2025  on Shopify

Do not use paid version, SMS does not work Sms göndermiyor.

Charming Beads

Oct 26, 2024  on Shopify

Fake advertising of features. Customisation available is nothing like suggested. You cannot even change the colours of the text on the emails. Also the test email linked the Buy Now button to some weird variant product that does not even exisit in my store (I don't actually use variants) to be told it would be some days form developers to come back. Other messages the support lady just skipped, did not read or answer. So a very poor app, not fit for purpose, with an equally poor support experience

Beacon Prints

Oct 07, 2024  on Shopify

On September 28th I reached out to customer support about an integration issue. As of October 8th, it is still not resolved. Customer service was available and helpful. You tell customer service the issue, they forward it to the team, wait for an answer, then get back to you. Long process but it works. It's just taking way too long to resolve this issue and although they gave me another solution to try (that I didn't), it's just easier to switch to another app.

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