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Customer reviews: SendWILL Popup Email Marketing

Develop by Shopify

EcomSend is a powerful Shopify app designed to streamline email marketing for eCommerce stores. This review covers its features, pricing, and user experiences to help merchants decide if it fits their needs.

Reviews (7,109)

Overall rating
5

What Merchants Think

Merchants have expressed overwhelmingly positive feedback about "EcomSend Pop Ups, Email Popups." Users appreciate the app’s ease of use, efficiency, and comprehensive features. The customer support team is frequently highlighted for its quick, friendly, and helpful service, enhancing user experience and setup process further. Overall, merchants find the app to be a highly effective and reliable tool for boosting email subscriptions and enhancing customer engagement.

Key Strengths

  • Exceptional customer support: quick responses and efficient service.
  • Ease of use with a user-friendly interface.
  • Free to use with no hidden charges.
  • Comprehensive customization options for popups.
  • Effective in increasing email subscriptions and boosting conversions.
  • Seamless integration with Shopify and compatibility across devices.
  • Brand removal option available even on free version.

Common Concerns

  • Limited template options for some users.
  • Desire for more advanced customization options without needing CSS knowledge.
  • Some users desire additional features like timer settings for popups.

Final Thoughts

EcomSend Pop Ups, Email Popups is highly recommended by users for its simplicity, rich feature set, and robust customer support. It proves to be a game-changer for merchants seeking to enhance their online marketing efforts through effective email capture and customer engagement strategies. With its free offering and easy-to-navigate setup, it stands out as a valuable tool for Shopify store owners.

Siri Jo

Jan 13, 2026  on Shopify

love the customizations. this app would have been perfect for me had the feature of multiple popups been available.

MyPond

Jan 12, 2026  on Shopify

We had a good experience with this app in the past and found it convenient to use. Unfortunately, the popups have recently stopped working on our store without any changes on our end. We’ve double-checked the settings, but the popup no longer appears.

Benim Markam

Jan 09, 2026  on Shopify

Setup and settings are very straightforward and user-friendly After trying a few alternatives, this is the best one I've seen Special thanks to the support team too They are very attentive

Lobo

Jan 06, 2026  on Shopify

The best on shopify mainly cause how responsive they are, you can chat with them instantly and get the things solved and its all for free??? can't get better than this

AC/DC

Jan 05, 2026  on Shopify

Overall great app. id recommend it over any other email popup app here on shopify store. And additionally they have a great support team working behind the app as well. A big thank you to Amelia for helping me out!

ycbteeshirts-n-gifts

Jan 02, 2026  on Shopify

Just installed it on my Shopify store not sure how it will work yet but the chat communication was informative.

Rockn Remix

Dec 27, 2025  on Shopify

So far so good, I just switched from another email popup app and received no signups, but on the first day using this Trustoo app I received submissions!

AmpX

Dec 26, 2025  on Shopify

The Trustoo App is incredible! It helped me quickly set up two website pop-ups to provide my pre-order and waitlisted customers with unique and time limited discounts for a new product release. The settings are easily configurable and the customer service team is knowledgeable and vey responsive to in-app chat inquiries. I highly recommend it for non-creatives and non-programmers like myself. It's a great Shopify plug-in!

Pout Perfect

Dec 19, 2025  on Shopify

Trustoo Popup Email Marketing is a game-changer for Shopify merchants. The app is incredibly intuitive, making it easy to design eye-catching popups that capture attention without feeling intrusive. What stands out most is how seamlessly it integrates with Shopify—setup is quick, and the automation features save valuable time by syncing perfectly with store workflows.

Dandy Pantry

Dec 19, 2025  on Shopify

Great experience with Ria! She answered all my non-stop questions with good character and fun vibe!

BoardHouse

Dec 18, 2025  on Shopify

Customer service very helpful and fast. I wanted to use the Trustoo Popup to collect emails and use the Email Automation workflow from Shopify to connect with my customers. Tessa assisted me, very nice and professional.

Green Milk Concepts

Dec 17, 2025  on Shopify

A great popup app with powerful customization options for design, placement, and timing. Highly recommended for businesses of all kinds.

Keautiful

Dec 16, 2025  on Shopify

This app is free and even has a team that provides immediate support. Today, Tessa completely wiped me out. I plan to keep using this app going forward.

Juicy Olive Squeezed

Dec 03, 2025  on Shopify

Trustoo is very easy to use and has made setting up my store much simpler. I had a question about configuring a discount, and Ria from customer support was incredibly helpful. With just one interaction, my issue was completely resolved. Great app with great support—highly recommended!

Chatjoue

Dec 02, 2025  on Shopify

Je suis ravie de mon expérience avec Trustoo Popup Email Maketing en plus c'est gratuit et pour se lancer, c'est pas mal du tout.

A Coombs Pet Centre

Dec 02, 2025  on Shopify

Ria was a delight and this is a fantastic app! It is works a treat and I can't believe it is totally free, how wonderful.

Le Sarah

Nov 26, 2025  on Shopify

The service was truly excellent. Customer service representative Ria helped me resolve the issue very quickly.

Holy Wow Cacao

Nov 25, 2025  on Shopify

Super grateful for this simplepop-up app that works smooth, and is FREE. I don't need anything more complicated and expensive, just this by Trustoo is great.

KISS AND FLY Clothing

Nov 23, 2025  on Shopify

I had a few questions while setting up the app, and Ria answered all of them very quickly. Excellent support!

Red Light Hero

Nov 20, 2025  on Shopify

Great developers put a lot of attention into customising their pop-ups to fit customer stores. Thank you.

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