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Customer reviews: EcomSend Pop Ups, Email Popups

Develop by Channelwill

EcomSend is a powerful Shopify app designed to streamline email marketing for eCommerce stores. This review covers its features, pricing, and user experiences to help merchants decide if it fits their needs.

Reviews (12,616)

Overall rating
5

What Merchants Think

Merchants have expressed overwhelmingly positive feedback about "EcomSend Pop Ups, Email Popups." Users appreciate the app’s ease of use, efficiency, and comprehensive features. The customer support team is frequently highlighted for its quick, friendly, and helpful service, enhancing user experience and setup process further. Overall, merchants find the app to be a highly effective and reliable tool for boosting email subscriptions and enhancing customer engagement.

Key Strengths

  • Exceptional customer support: quick responses and efficient service.
  • Ease of use with a user-friendly interface.
  • Free to use with no hidden charges.
  • Comprehensive customization options for popups.
  • Effective in increasing email subscriptions and boosting conversions.
  • Seamless integration with Shopify and compatibility across devices.
  • Brand removal option available even on free version.

Common Concerns

  • Limited template options for some users.
  • Desire for more advanced customization options without needing CSS knowledge.
  • Some users desire additional features like timer settings for popups.

Final Thoughts

EcomSend Pop Ups, Email Popups is highly recommended by users for its simplicity, rich feature set, and robust customer support. It proves to be a game-changer for merchants seeking to enhance their online marketing efforts through effective email capture and customer engagement strategies. With its free offering and easy-to-navigate setup, it stands out as a valuable tool for Shopify store owners.

JoyBadminton

May 08, 2025  on Shopify

Lisa & Ria was incredibly helpful and fast. She provided great support and resolved my issue quickly. Excellent service, and I appreciate the quick response. Highly recommend for efficient customer support!

Adventureco

May 07, 2025  on Shopify

Excellent support from Ria and Jane. The support and service is outstanding. Very efficient and provided great help and advice. The app looks great and very easy to use.

Novo Suit

May 05, 2025  on Shopify

A very useful and easy application that I can prepare pop ups for my website in a very short time. And they have a lovely support team. They took care of an improvement I was curious about in about 2 minutes. I think they fully deserve to be downloaded and preferred so much. A big thank you to the team.

Lost & Foundry

May 05, 2025  on Shopify

Awesome app for growing your email list. I had tried other methods and they didn't show an uplift that was worth having on the site. This app is beautiful and easy to use, and shows it's value immediately. My email list is climbing!

Rugs Reimagined

May 03, 2025  on Shopify

Great customer service. Helped solve my issue in just a few minutes. Also the app is very easy to use

Most Incredible Art

Apr 28, 2025  on Shopify

This app is very good and works flawless every time. The support is great as well, very recommended.

FAABIIANA PRRET

Apr 24, 2025  on Shopify

I am absolutely satisfied with this app! The support is excellent Halsey from Ecomsend Team coordinating with me for my discount pop up and my issue will be solved – fast, helpful, and always friendly. I highly recommend it!

JoyBadminton

Apr 23, 2025  on Shopify

Ria was incredibly helpful and fast. She provided great support and resolved my issue quickly. Excellent service, and I appreciate the quick response. Highly recommend for efficient customer support!

YouthCare Lab

Apr 23, 2025  on Shopify

I would definitely recommend EcomSend app for its ease of use and great assistance from the associates.

Miyukilandia

Apr 22, 2025  on Shopify

Increible, es una aplicación genial. Permite traducciones y segmentar cada pop up según locacion, url y otras caracteristicas más. Aparte de captar leads se puede personalizar para hacer promociones y call to actions en paginas especificas.

SleepStyle

Apr 19, 2025  on Shopify

Excellent service so far, can’t wait to use your app. Mig & Ria have been amazing providing help & support 24/7!! Thanks Ria

Doabella

Apr 19, 2025  on Shopify

I had an excellent experience with the support team! They were friendly, attentive, and provided the assistance I needed promptly. Every question was answered clearly, and they were very patient. I really appreciate the level of professionalism and the helpfulness throughout the entire process. Highly recommend

The Emporium

Apr 18, 2025  on Shopify

Set up was easy enough, I have limited knowledge of .css but Hayley in the support team was a superstar. Good customer service is just helping someone, great customer service is when you go above and beyond. Today, Hayley did that and given I am writing on a bank holiday in the UK and the responses were almost instant, I would call that world class customer service. Paul - Chief Imagineer, The Emporium

The Co-Op

Apr 12, 2025  on Shopify

I recently had the opportunity to use a Shopify app called Ecomsend, and I am very pleased with my experience. The support provided by the Ecomsend team member Ria is fantastic; they are responsive and eager to help with any queries. The app itself is easy to use, enabling my business to streamline communications with our customers effectively. Overall, I highly recommend Ecomsend for anyone looking to enhance their Shopify store's functionality and customer engagement. This tool has certainly made a positive impact on my operations, and I am very happy with the results.

FAJAS MYD

Apr 11, 2025  on Shopify

Una aplicación amigable con el usuario y fácil de configurar. Tienen plan gratis y su servicio al cliente es excelente.

ataraxyBSC

Apr 09, 2025  on Shopify

Yes thank you so much Marj, you have been very helpful and made this set up so fast and easy! I wouldn't have been able to do all this without your help :) She was able to provide CSS codes super fast and was able to resolve my issues accurately!! BEST 3rd party app installation experience ever!!!! Genuinely. From a marketer in the Business industry too!

T Line Decor

Apr 09, 2025  on Shopify

This app has a lot of things, I like it, the customer service is great, and the replies are very fast

Space of Time Studio

Apr 07, 2025  on Shopify

Customer service was so helpful in helping me customize my pop up design, and the app works great. Five stars!

EverlastingEats

Apr 03, 2025  on Shopify

So far the app is easy and intuitive to use. I reached out to their support center and had an issue resolved within 5 minutes and it set me up for success AND to reduce future need to contact them.

Auskang®

Apr 03, 2025  on Shopify

support's timely, professional service do impressed me honestly, very good app for presenting pop info.

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