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Customer reviews: SendWILL Popup Email Marketing

Develop by Shopify

EcomSend is a powerful Shopify app designed to streamline email marketing for eCommerce stores. This review covers its features, pricing, and user experiences to help merchants decide if it fits their needs.

Reviews (7,125)

Overall rating
5

What Merchants Think

Merchants have expressed overwhelmingly positive feedback about "EcomSend Pop Ups, Email Popups." Users appreciate the app’s ease of use, efficiency, and comprehensive features. The customer support team is frequently highlighted for its quick, friendly, and helpful service, enhancing user experience and setup process further. Overall, merchants find the app to be a highly effective and reliable tool for boosting email subscriptions and enhancing customer engagement.

Key Strengths

  • Exceptional customer support: quick responses and efficient service.
  • Ease of use with a user-friendly interface.
  • Free to use with no hidden charges.
  • Comprehensive customization options for popups.
  • Effective in increasing email subscriptions and boosting conversions.
  • Seamless integration with Shopify and compatibility across devices.
  • Brand removal option available even on free version.

Common Concerns

  • Limited template options for some users.
  • Desire for more advanced customization options without needing CSS knowledge.
  • Some users desire additional features like timer settings for popups.

Final Thoughts

EcomSend Pop Ups, Email Popups is highly recommended by users for its simplicity, rich feature set, and robust customer support. It proves to be a game-changer for merchants seeking to enhance their online marketing efforts through effective email capture and customer engagement strategies. With its free offering and easy-to-navigate setup, it stands out as a valuable tool for Shopify store owners.

Katze Boutique

Jan 31, 2026  on Shopify

I recommend this App It is such a great option for popups Great customer service Happy with everything so far

PWR Hour

Jan 29, 2026  on Shopify

Wonderful App. Wonderful Support. Ria is just lovely. A great customer service rep who cares. Very fast support and got to the root of my issue seamlessly. Great app Thank you so much!

Mr. Flower Sydney

Jan 28, 2026  on Shopify

Tessa was really helpful even though it was my fault but she's really patient. Thank you for the quick reply to my queries.

MEE audio

Jan 28, 2026  on Shopify

Excellent app! Perfect app for popup subscription and newsletters. Customer service is also very good. Hard to believe how great this app is. Very impressed

Exclusive Looks By Bre

Jan 28, 2026  on Shopify

So far so good with this app! It has helped with my conversion rate so much. Ria was very helpful when I needed help fixing my spin wheel. The response rate is very fast.

"Dekor-Kase"

Jan 27, 2026  on Shopify

SendWILL Email Popups is a user-friendly and effective tool for lead generation. It offers easy customization, smooth Shopify integration, and helps increase email sign-ups. It is especially useful for exit-intent popups, discount offers, and welcome popups.

ABC Fragrances

Jan 27, 2026  on Shopify

so far the experience is amazing and I loved how quick the customer support came and helped me with my issue. Wish there were more customizable options to change how the pop up works and where it can be positioned on the website but this app is wonderful

Seed World

Jan 26, 2026  on Shopify

They say they have "seamless integration" but after installing the app, CS say they don't have this feture or even importing subscribers. what a lie

Arcade Bookshop

Jan 26, 2026  on Shopify

Technophobe here and thought I'd done really well at sending my first newsletter, but of course I messed up. Tessa at customer services was very helpful. I did find the app to be very slow at catching up with my typing.

wiy.com

Jan 25, 2026  on Shopify

Ria was very helpful, responded very fast, very nice. overall she had really good customer service and i recommend her to others. fr customer suport.

wiy.com

Jan 24, 2026  on Shopify

works good only problem is the text glitvhes whenevr u try and type like u type one word then i takes u to the front of eh sentence

Ula X Official

Jan 22, 2026  on Shopify

Great experience with the app, seamless integration with our website. Amelia was helpful with quick resolution of our queries and would definitely recommend the app for upcoming businesses.

Damiano

Jan 22, 2026  on Shopify

Ria helped me out & provided me with the exact coding I needed to make changes to my popup. Thank you, Ria!!!

IndieJhola

Jan 22, 2026  on Shopify

awesome experience using this app. amelia gave great demonstration how to use it. i would recommend it to others

Tosh`E Boutique

Jan 18, 2026  on Shopify

The set up is easy, but it only have one size for the pop-up wheel. I uninstalled after 3 days. I can not have a pop-up wheel that takes over my homepage. That's ridiculous and there is no tech support on weekends. That is something very easy that should be in settings, not something I would need to talk to a tech support rep. Maybe, think of changing that for future customers.

Siri Jo

Jan 13, 2026  on Shopify

love the customizations. this app would have been perfect for me had the feature of multiple popups been available.

MyPond

Jan 12, 2026  on Shopify

We had a good experience with this app in the past and found it convenient to use. Unfortunately, the popups have recently stopped working on our store without any changes on our end. We’ve double-checked the settings, but the popup no longer appears.

Benim Markam

Jan 09, 2026  on Shopify

Setup and settings are very straightforward and user-friendly After trying a few alternatives, this is the best one I've seen Special thanks to the support team too They are very attentive

Lobo

Jan 06, 2026  on Shopify

The best on shopify mainly cause how responsive they are, you can chat with them instantly and get the things solved and its all for free??? can't get better than this

AC/DC

Jan 05, 2026  on Shopify

Overall great app. id recommend it over any other email popup app here on shopify store. And additionally they have a great support team working behind the app as well. A big thank you to Amelia for helping me out!

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