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Customer reviews: Trustoo Popup Email Marketing

Develop by Shopify

EcomSend is a powerful Shopify app designed to streamline email marketing for eCommerce stores. This review covers its features, pricing, and user experiences to help merchants decide if it fits their needs.

Reviews (7,160)

Overall rating
5

What Merchants Think

Merchants have expressed overwhelmingly positive feedback about "EcomSend Pop Ups, Email Popups." Users appreciate the app’s ease of use, efficiency, and comprehensive features. The customer support team is frequently highlighted for its quick, friendly, and helpful service, enhancing user experience and setup process further. Overall, merchants find the app to be a highly effective and reliable tool for boosting email subscriptions and enhancing customer engagement.

Key Strengths

  • Exceptional customer support: quick responses and efficient service.
  • Ease of use with a user-friendly interface.
  • Free to use with no hidden charges.
  • Comprehensive customization options for popups.
  • Effective in increasing email subscriptions and boosting conversions.
  • Seamless integration with Shopify and compatibility across devices.
  • Brand removal option available even on free version.

Common Concerns

  • Limited template options for some users.
  • Desire for more advanced customization options without needing CSS knowledge.
  • Some users desire additional features like timer settings for popups.

Final Thoughts

EcomSend Pop Ups, Email Popups is highly recommended by users for its simplicity, rich feature set, and robust customer support. It proves to be a game-changer for merchants seeking to enhance their online marketing efforts through effective email capture and customer engagement strategies. With its free offering and easy-to-navigate setup, it stands out as a valuable tool for Shopify store owners.

Juicy Olive Squeezed

Dec 03, 2025  on Shopify

Trustoo is very easy to use and has made setting up my store much simpler. I had a question about configuring a discount, and Ria from customer support was incredibly helpful. With just one interaction, my issue was completely resolved. Great app with great support—highly recommended!

A Coombs Pet Centre

Dec 02, 2025  on Shopify

Ria was a delight and this is a fantastic app! It is works a treat and I can't believe it is totally free, how wonderful.

Le Sarah

Nov 26, 2025  on Shopify

The service was truly excellent. Customer service representative Ria helped me resolve the issue very quickly.

Holy Wow Cacao

Nov 25, 2025  on Shopify

Super grateful for this simplepop-up app that works smooth, and is FREE. I don't need anything more complicated and expensive, just this by Trustoo is great.

KISS AND FLY Clothing

Nov 23, 2025  on Shopify

I had a few questions while setting up the app, and Ria answered all of them very quickly. Excellent support!

Red Light Hero

Nov 20, 2025  on Shopify

Great developers put a lot of attention into customising their pop-ups to fit customer stores. Thank you.

Patisserie Atelier Culinaire

Nov 19, 2025  on Shopify

Un gros merci pour votre soutien vite fait tres bon retour du probleme .Regler en moi de 5 mn. Merci a vous

My Health Eshop

Nov 18, 2025  on Shopify

It is early days for me but I really like what I see with the Trustoo Pop Up Email Marketing app. With the help of Shopify's AI assistant I was easily able to go through all the building steps and test how it work, Simply Magnificent.

Canales Furniture

Nov 17, 2025  on Shopify

Amelia provided wonderful customer service. She helped fast and resolved all my issues beautifully. I really appreciate her support.

Pooch2Spoil

Nov 12, 2025  on Shopify

Amazing and very professional service. Very quick response. I was able to chat with a human in no time, which is fantastic and very rare these days.

PEARLY JEWELRY

Nov 11, 2025  on Shopify

Je suis très satisfaite de cette application. Elle est très facile d'utilisation et la configuration est rapide. De plus, le support client est extrêmement réactif. Merci à Ria pour son aide rapide et efficace.

Kia Concept Store

Nov 11, 2025  on Shopify

Support has been excellent and incredibly quick to respond to all my questions, Tessa was especially helpful!

Ethically Made

Nov 11, 2025  on Shopify

Love the app, it's not glitchy like some of the others and when I had a question their chat was a real person and responded within a minute (amazing!). I'm only giving it 4/5 stars because I really wish it had more of a variety of font style and size options.

Illustres Bidules

Nov 10, 2025  on Shopify

Absolute catastrophy. went well until I tried to switch automation from Email and flow to Trustoo. Has blocked all my workflow, takes ages to personalize a mail as it is super slow. They have blocked all my flows because they wanted me to clean my bounced contacts (280 contacts). Now everything is blocked. Customers cannot do any newsletter subscription anymore as no automation runs and customer support isn't available to fix things before 24-48h. That is so much potential orders lost. Just don't try

incalzire-perfecta.ro

Nov 07, 2025  on Shopify

The app is easy to use — I created the email in just a few minutes. For a small issue, I received immediate support from Amelia. I highly recommend it!

EtiquettesPro

Nov 07, 2025  on Shopify

Excellente application avec un support très réactif. Ma demande a été prise en charge et résolue très rapidement. Merci beaucoup à Tessa !

Netjer

Nov 06, 2025  on Shopify

Super application et surtout très bon support ! Merci beaucoup à Amelia pour son aide inestimable, qui a rendu mon travail plus facile.

Soliom

Nov 05, 2025  on Shopify

Ria Ria Ria Ria Ria Ria Ria Ria Ria Ria Ria Ria Ria Ria Ria luv the customer chat, very enegetic and informative

HAUTE

Oct 29, 2025  on Shopify

Great app and it's crazy that it's free. The help from the support team is great as well. They are very fast to respond

OGERY

Oct 24, 2025  on Shopify

The functions are not overly complicated and, in general, they are satisfactory. Ria was very enthusiastic in answering my questions.

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