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Customer reviews: Trustoo Pop ups, Email Popups

Develop by Channelwill

EcomSend is a powerful Shopify app designed to streamline email marketing for eCommerce stores. This review covers its features, pricing, and user experiences to help merchants decide if it fits their needs.

Reviews (7,117)

Overall rating
5

What Merchants Think

Merchants have expressed overwhelmingly positive feedback about "EcomSend Pop Ups, Email Popups." Users appreciate the app’s ease of use, efficiency, and comprehensive features. The customer support team is frequently highlighted for its quick, friendly, and helpful service, enhancing user experience and setup process further. Overall, merchants find the app to be a highly effective and reliable tool for boosting email subscriptions and enhancing customer engagement.

Key Strengths

  • Exceptional customer support: quick responses and efficient service.
  • Ease of use with a user-friendly interface.
  • Free to use with no hidden charges.
  • Comprehensive customization options for popups.
  • Effective in increasing email subscriptions and boosting conversions.
  • Seamless integration with Shopify and compatibility across devices.
  • Brand removal option available even on free version.

Common Concerns

  • Limited template options for some users.
  • Desire for more advanced customization options without needing CSS knowledge.
  • Some users desire additional features like timer settings for popups.

Final Thoughts

EcomSend Pop Ups, Email Popups is highly recommended by users for its simplicity, rich feature set, and robust customer support. It proves to be a game-changer for merchants seeking to enhance their online marketing efforts through effective email capture and customer engagement strategies. With its free offering and easy-to-navigate setup, it stands out as a valuable tool for Shopify store owners.

Cicibel

Sep 30, 2025  on Shopify

FAST AND FRIENDLY CUSTOMER SERVICE. AMELIA HELPED ME TO RESOLVE MY PROBLEM. GREAT APP AND THANKS AGAIN AMELIA FOR YOUR HELP!

Leoragi Designs

Sep 30, 2025  on Shopify

I'm just starting to use it, but, wow...very friendly APP, works great, customization on point...100% recommended.

My Store

Sep 30, 2025  on Shopify

I was ready to pull my hair out using another app. Then this one was just right. And when I had questions, they were so helpful.

Paganus Britannia

Sep 30, 2025  on Shopify

Brilliant pop ups, hoping to see CRO go up lots. Another thing about this app is that it is possible to more accurately track the number of site visitors as Shopify council bluff bots do not show up. The spin to win is great but takes a bit of time to play about and work out what appeals to customers the most.

Playamigo

Sep 29, 2025  on Shopify

Ria was very helpful in quickly answering a question as I was getting the app set up with my Shopify store. Thank you!

ecolinen

Sep 28, 2025  on Shopify

Immediate response from support and great instructions on how to alter what I needed, straight away! Many thanks Ria!

Coffee Embassy

Sep 25, 2025  on Shopify

Really easy to set up. Forms inherit the theme fonts etc so embed nicely onto the website. Ria was helpful when I had questions and the assistance is very fast. Thanks!

ollybits

Sep 23, 2025  on Shopify

Fast service and easy to understand. Ria helped me in support chat to figure out if I could set the discount code to be collection specific instead of the whole cart! Awesome app!

TranquilRings

Sep 21, 2025  on Shopify

Ria was super helpful and the app is super easy and user friendly great for good pop ups and simple email campaigns!

Chez Sylvie Naturals

Sep 18, 2025  on Shopify

I like the functionality of this app. I found it relatively straightforward to add; however, I will mention a reminder to remove/disenable built in popup since it will cause your edited version to be dormant. I enabled and published my edited version and the built in one was displayed until I figured it out.

PURÄLYS

Sep 18, 2025  on Shopify

J'ai pu discuter avec RIA qui est incroyable ! Un super soutien, une rapidité et une gentillesse hors pair ! 15/10 !!!!! Néanmoins.... Je tien à préciser que ma NOTE (3/5) reflète l'application et ces fonctionnalité. Elle est super bien conçu, clair et les visuel sont très bien. MAIS !! ... Il manque beaucoup de fonctionnalités.. comme par exemple le fait de pas pouvoir déplacer manuellement ou on le souhaite la fenetre rétractable de pop up.. elle est bien entendu sur le coter droit ou gauche, mais la hauteur n'est pas ajustable.. Il faut contacter le support client a chaque fois pour le modifié, donc pour effectuer les test, attendez vous a y passer 1 semaine, et si vous changer les emplacement réguliérement comme moi selon vos visuel de mise en page qui change régulièrement, attendez vous a attendre.. et être dépendant de leurs temps. alors que leorque l'on test des choses, on souhaite que ce sois fait instantanément, pas dans 2jours.. surtout si cela ne nous convient pas, il faut attendre encore et encore...... (RED FLAG) Tout comme la barre sticky qui m'entionne au client de ne pas oublier d'utiliser son code de réduction, elle n'est pas ajustable.. ni réglable pour apparaitre seulement sur les pages produits, la taille non plus (il faut demander au support = temps d'attente et donc dépendant d'eux) ce qui je vous le dit en toute sincérité, est vraiment mais vraiment AGACANT ! Enfin voila, tout ces aspects laisse a désiré.. Mais je tien a souligner que l'application et véritablement bien faite, clair et vraiment facile a prendre en main ! Mais il manque trop de choses.....

COMPANY YIDA

Sep 17, 2025  on Shopify

Tessa guided me and was incredibly helpful throughout the whole process. She was also very fast, thank you!

Boho Rhapsody

Sep 16, 2025  on Shopify

I love this app. It was easy and fast to set up and has brought so many extra sales and subscribers. Support is top notch and super fast to respond to any questions I've had. Ria was very helpful and definitely exceeded my expectations.

PATTYG MODA LATINA

Sep 12, 2025  on Shopify

Excellent service and quick responses to my questions, resolved in a short time. I like this app and recommend it.

Old Postcards

Sep 05, 2025  on Shopify

Newly subscribed to this app but it looks great, easy to implement and when needed, online support chat is marvellous. Quick, helpful and friendly.

MellowSquish

Sep 03, 2025  on Shopify

Amelia has been absolutely wonderful with her customer service! She is attentive, kind, and always goes above and beyond to help out. Her quick responses and genuine care make the whole experience so much smoother. Truly appreciate her patience and professionalism — such a pleasure to be assisted by her!

Ae Botanicals

Aug 31, 2025  on Shopify

Set the app up today and within 30 minutes we received 3 subscribers. Super fast super easy set up. Highly recommend

Elrosabel

Aug 27, 2025  on Shopify

Customer service by Ria was perfect. Very friendly and provided all the information I needed. I love using this app too!

Gizmoverse

Aug 25, 2025  on Shopify

Amelia was super helpful! this is one of the best app've i've used so far. i can't wait to see what else they come up with!

Goddesses Lab

Aug 19, 2025  on Shopify

Ms. Tessa was amazing helping me as always I am terrible in this kind of thing ! many many thanks for helping-Jazmin

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