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Customer reviews: Trustoo Pop up Email Marketing

Develop by Shopify

EcomSend is a powerful Shopify app designed to streamline email marketing for eCommerce stores. This review covers its features, pricing, and user experiences to help merchants decide if it fits their needs.

Reviews (7,105)

Overall rating
5

What Merchants Think

Merchants have expressed overwhelmingly positive feedback about "EcomSend Pop Ups, Email Popups." Users appreciate the app’s ease of use, efficiency, and comprehensive features. The customer support team is frequently highlighted for its quick, friendly, and helpful service, enhancing user experience and setup process further. Overall, merchants find the app to be a highly effective and reliable tool for boosting email subscriptions and enhancing customer engagement.

Key Strengths

  • Exceptional customer support: quick responses and efficient service.
  • Ease of use with a user-friendly interface.
  • Free to use with no hidden charges.
  • Comprehensive customization options for popups.
  • Effective in increasing email subscriptions and boosting conversions.
  • Seamless integration with Shopify and compatibility across devices.
  • Brand removal option available even on free version.

Common Concerns

  • Limited template options for some users.
  • Desire for more advanced customization options without needing CSS knowledge.
  • Some users desire additional features like timer settings for popups.

Final Thoughts

EcomSend Pop Ups, Email Popups is highly recommended by users for its simplicity, rich feature set, and robust customer support. It proves to be a game-changer for merchants seeking to enhance their online marketing efforts through effective email capture and customer engagement strategies. With its free offering and easy-to-navigate setup, it stands out as a valuable tool for Shopify store owners.

OGERY

Oct 24, 2025  on Shopify

The functions are not overly complicated and, in general, they are satisfactory. Ria was very enthusiastic in answering my questions.

Pleione Creative

Oct 24, 2025  on Shopify

Tessa was super helpful and answered all of my questions very promptly! Very happy with this app, it has a lot more flexibility and customization compared to Shopify's Forms.

MemeTownTees

Oct 23, 2025  on Shopify

I had what was probably a dumb question to everyone else but I had my answer within minutes. Great customer service.

CookieBeastCut

Oct 23, 2025  on Shopify

Exactly what I needed, at no cost. Easy to tailor, fast to set up. When in doubt, the support team jumps in immediately. Strongly recommend. Amelia thank you.

Chemist Warehouse Optometry

Oct 21, 2025  on Shopify

I need backend support to include specific show/hide rules for certain pages. The support received was exceptional. Ria was quick to respond and successfully implemented a solution without any issues!

Southern Gents

Oct 21, 2025  on Shopify

So far so good. Pop ups can be used for any type of message you need to alert your customers to. You just need to customize it and they're there to help along the way. Customer service is available 24/7 if needed and they're easy to work with!

Snode Fitness EU

Oct 17, 2025  on Shopify

The customer service agent was excellent(Ria) — She solved my problem with great patience and remarkable efficiency. Additionally, the software itself appears to offer great value for the money.

سوى تك

Oct 16, 2025  on Shopify

أجمل أداه للنوافذ المنبسقة وأجمل دعم فى الحل فى دقائق تشرفت بـ Tessa قمة التعاون الراقي والصبور شكراً Tessa

PinkLotta

Oct 13, 2025  on Shopify

Initially I had everything set up but it wasn't working on the website. After contacting customer service, Ria was very helpful and it finally worked!

Online Bedrooms

Oct 09, 2025  on Shopify

Very helpful. Was setting up rules for my website and they helped me set this up to my exact specifications.

HealthandHomeCollective.com.au

Oct 08, 2025  on Shopify

the app is easy to install but even better was, when I couldnt get it to work, (my error) the help I got was amazing - quick to respond and worked through it with me until got it! Thanks Help Team. :)

FurLaati

Oct 08, 2025  on Shopify

I initially had questions regarding the limitations of the Free Plan, as I run a growing e-commerce store (pet products). I am happy to report that their support team (Tessa) provided explicit, written confirmation that all core pop-up features (discount collection and email capture) are fully functional and remain free regardless of the number of sales or impressions. This level of clarity and commitment to their free-tier users is rare and highly appreciated. The app is easy to use, and the pop-ups work perfectly. Highly recommended for new and scaling Shopify stores that need reliable lead capture.

Sun Riot

Oct 07, 2025  on Shopify

Ria and her support team were outstanding. Their prompt responses and accurate guidance enabled me to resolve my issue quickly and successfully.

MyPlakes

Oct 07, 2025  on Shopify

Application gratuite, facile de fonctionnement et un support client très réactif ! Je recommande !

Laura-Preshong-Jewelry

Oct 07, 2025  on Shopify

This app is such a great option for popups. They are incredibly customizable - from the look of the announcement to the pages and durations they are live. High recommend for businesses of all kinds!

Cicibel

Sep 30, 2025  on Shopify

FAST AND FRIENDLY CUSTOMER SERVICE. AMELIA HELPED ME TO RESOLVE MY PROBLEM. GREAT APP AND THANKS AGAIN AMELIA FOR YOUR HELP!

Leoragi Designs

Sep 30, 2025  on Shopify

I'm just starting to use it, but, wow...very friendly APP, works great, customization on point...100% recommended.

My Store

Sep 30, 2025  on Shopify

I was ready to pull my hair out using another app. Then this one was just right. And when I had questions, they were so helpful.

Paganus Britannia

Sep 30, 2025  on Shopify

Brilliant pop ups, hoping to see CRO go up lots. Another thing about this app is that it is possible to more accurately track the number of site visitors as Shopify council bluff bots do not show up. The spin to win is great but takes a bit of time to play about and work out what appeals to customers the most.

Playamigo

Sep 29, 2025  on Shopify

Ria was very helpful in quickly answering a question as I was getting the app set up with my Shopify store. Thank you!

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