Customer reviews: Ecom Express ‑ Shipping

<h3>What Merchants Think</h3> <p> The feedback for "Ecom Express ‑ Shipping" is mixed. While some merchants appreciate its extensive service coverage and ease of use, others face significant issues with customer service, app functionality, and support reliability. The app seems to perform well for some long-term users, but many users have signaled frustration due to unresolved issues and communication difficulties. </p> <h3>Key Strengths</h3> <ul> <li>Extensive service coverage across India.</li> <li>Easy to generate shipping labels and barcodes.</li> <li>Fast delivery service.</li> <li>Recommended for long-term partnerships and repeat business.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Poor customer service and support responsiveness.</li> <li>Issues with account and refund processes.</li> <li>Frequent app functionality problems and lack of technical support.</li> <li>Concerns about legitimacy and service reliability.</li> </ul> <h3>Final Thoughts</h3> <p> "Ecom Express ‑ Shipping" holds promise as a convenient and wide-reaching shipping solution that is appreciated by some of its users. However, serious concerns regarding its customer support and app functionality limit its widespread appeal. Potential users are advised to thoroughly evaluate these factors before committing to the service. </p>

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Reviews (12)

Overall rating

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What Merchants Think

The feedback for "Ecom Express ‑ Shipping" is mixed. While some merchants appreciate its extensive service coverage and ease of use, others face significant issues with customer service, app functionality, and support reliability. The app seems to perform well for some long-term users, but many users have signaled frustration due to unresolved issues and communication difficulties.

Key Strengths

Extensive service coverage across India.
Easy to generate shipping labels and barcodes.
Fast delivery service.
Recommended for long-term partnerships and repeat business.

Common Concerns

Poor customer service and support responsiveness.
Issues with account and refund processes.
Frequent app functionality problems and lack of technical support.
Concerns about legitimacy and service reliability.

Final Thoughts

"Ecom Express ‑ Shipping" holds promise as a convenient and wide-reaching shipping solution that is appreciated by some of its users. However, serious concerns regarding its customer support and app functionality limit its widespread appeal. Potential users are advised to thoroughly evaluate these factors before committing to the service.

Label Xari

Sep 17, 2024 on Shopify

Horrible app and useless service provider. Been almost 4 months since I created an account with this company. Haven't been able to ship even one order using this app. It has not worked from day one and their customer service is absolutely useless so are the account managers who are assigned. I had requested a refund and account cancellation almost 30 days back. It hasn't been processed yet. Bunch of cheats running this company. Anyone considering using this service be prepared to lose your money.

Alba by Nimrushi

Jul 31, 2024 on Shopify

Cheater Customer support Once you make a recharge they will block you. Uninstall this app if you want to save your time and money. None of their phone number working, website contact page +91-8376888888 number doesnt work they will never reply to your email or will hang up your call and block one of the mannerless customer support agent did this number is 7001775721 all seems fraud and illiterate

BagsBaker

Jul 31, 2024 on Shopify

USELESS, FRAUD, PATHETIC CHEATERS!!!! If you are seeing any 5 star review those are being written by their own people. Install at your own risk once you recharge they are gone like ghost and are cheaters. No phone number will be seen working after it they will keep the products with themselves some of their support will hang up your call. I request shopify to remove such company apps or atleast make a background checks they are making shopify experience bad

BlueSwift

Jul 09, 2024 on Shopify

No support for sellers. I have continuously tried to reach them for 1 month but no response with solution and when I asked for refund they are not refunding the money I have deposited in wallet. Never use them. (I do not write reviews but I am really exhausted trying to reach them)

Class Youth

Jul 17, 2023 on Shopify

App Not working from last 1 month and even after complaints also , no solution is provided by the ecom developer , please resolve the app for working again asap.

Achivr

Jul 15, 2021 on Shopify

In terms of the technology used and the customer service provided by ecom team is up to the mark, need little improvement on the ground service and timeline of the delivery.

Weavesmart

Feb 17, 2021 on Shopify

very good online delivery website we have been partnering with them over 3 years, definitely recommend others to join them

Clickokart.com

Feb 11, 2021 on Shopify

Good Services and support from the team. Very Supportive and enthusiastic people. Recommend to use it.

Yaarideal.com

Feb 02, 2021 on Shopify

I used this app It's a very good and easy. Ecomexpress also have all India coverage pin codes. Service very good. Full satisfy. Fast delivery and very easy to generate shipping level and barcode. Recommend to use it.

Boutique Dheu

Feb 02, 2021 on Shopify

Using Ecom Express from last 5 years-Completely Satisfied- One of the best, fastest and trusted Courier Company for Small and Medium business houses.Thank you Ecom Team for enlisting in Shopify- Highly recommended Biman Paul Director Boutique Dheu