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Customer reviews: CedCommerce eBay Integration

Develop by Shopify

Reviews (859)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive experience with the "CedCommerce eBay Integration" app. They appreciate its ability to link eBay and Shopify efficiently, thereby enhancing operations and extending market reach. The app's user-friendly interface and robust syncing of products and orders are often highlighted as key benefits. The 24/7 customer support is frequently praised, showcasing a high level of dedication and helpfulness that greatly aids users during setup and ongoing use.

Key Strengths

  • Seamless integration between Shopify and eBay
  • Real-time inventory and order syncing
  • Bulk listing capabilities
  • Highly responsive and helpful customer support
  • User-friendly interface simplifying complex integration

Common Concerns

  • Issues with inventory syncing leading to overselling
  • Complex integration process for new users
  • Technical issues that are sometimes unresolved
  • Occasional misunderstanding between users and technical support

Final Thoughts

Overall, the "CedCommerce eBay Integration" app receives strong recommendations from merchants for its efficiency and user-friendly features. Despite some technical challenges and occasional syncing issues, its excellent customer support and ability to streamline multi-platform selling operations make it a valuable tool for businesses looking to enhance their e-commerce performance.

EasybuyUS

Aug 07, 2024  on Shopify

Great application easy to use and great customer service support very easy to upload from this platform to my selling platform. Am so grateful from the support i got from the customer service. Thank you

SoCal Cameras

Aug 06, 2024  on Shopify

The CedCommerce support team was super helpful in the onboarding process and I was able to schedule calls day of to help with the onboarding process. The app interface + customer service made the transition to ebay very easy.

Tri-State Motorsports

Aug 06, 2024  on Shopify

This app has great built-in features and customer service. Very helpful and responsive to any issues or questions.

Palm Beach Vinyl

Aug 04, 2024  on Shopify

This app is a constant source of stress and frustration for me. It doesn't "just work" at what it's supposed to do and you have to watch it like a hawk. I sell single vintage items 200+ per week on shopify, then import them to eBay. I have always had the ongoing issue of items selling on my website and not being taken down from eBay even though they are out of stock on Shopify. When this happens the order on eBay of the unavailable item on Shopify doesn't sync to my shop so I am unaware until an angry customer reaches out to me because their order is past due and stuck in eBay. I'll have to refund the customer and it hurts my eBay seller status. One month I even had 20+ cancellations and incurred an higher final value fee from eBay until I was eligible for re-evaluation the next period. This is crazy because overall we are very on top of things. I also find that the support doesn't understand English very well and will often touch settings on my integration without explicit permission. This has happened at least 2 times which has caused me great concern.

Toys 'N' Geek

Aug 04, 2024  on Shopify

Having used this for at least a year now, I can say that this app is not great. The UI is very clunky; lack of filtering options. Doesn't sync eBay/Shopify quantity properly, so I frequently end up over selling or not having the order from eBay brought over to Shopify becasue Shopify is out of stock and eBay isn't. Whenver I contact support about this, it's always 'Okay, we've synced it for you'. Never 'I can see this is a problem, and this is what we'll do to fix it going forward'.

Semal Handicrafts

Jul 30, 2024  on Shopify

I recently started using CedCommerce for eBay and Shopify, and I am beyond impressed with the level of service and user experience it provides. From the moment I downloaded the app, everything has been seamless and intuitive. The customer support team deserves special mention for their prompt and helpful responses. I had a minor issue setting up my account, and they resolved it within minutes. It's rare to find such dedicated and efficient support in today's app market.

fromaggio

Jul 30, 2024  on Shopify

I downloaded the app and had some questions. I was immediately helped by the support team. They walked me through the setup and in no time I was up and running. Cant ask for any better!

Swift Auto Parts & Supplies

Jul 29, 2024  on Shopify

We eventually had a great experience. Rishu is great. He cares about the customer's smooth experience, and is attentive and very understanding. Thank you.

Luxi Living

Jul 24, 2024  on Shopify

This app is super easy to use and very user-friendly. The customer service is amazing, with quick responses and a professional touch. Highly recommend it!

Subscription Comics

Jul 23, 2024  on Shopify

This is a very power app that provides a Shopify owner the ability to own their brand but free up cash to by selling on Ebay. The app is not terribly hard but there is a steep learning curve that requires a lot of questions at the beginning. The good news is customer service is absolutely incredible. I'm barely scratching the surface on unlocking the power of the app. I freed up $1,000+ before the month was out using the app. So it paid for itself for the year at my level. Can't recommend enough.

Carliebride

Jul 23, 2024  on Shopify

This app works great and the customer service is there 24/7 to help with anything. My experience was great every time I got RISHU on the live chat. He is always helpful and don't rush to end the conversation or submit a ticket before trying everything to help. He always understand and address my concerns and he goes above and beyond to help. Thank you so much Rishu. I recommend this app

Plushware.co.uk - Home & Kitchen Accessories

Jul 18, 2024  on Shopify

The CED Commerce App is a great, fast and efficient way to run my ebay store from my shopify store, and the customer service team are very responsive.

Swift Auto Parts & Supplies

Jul 14, 2024  on Shopify

Scam Alert. Beware of the sneaky "no refund" policy that is hidden and not mentioned on the "pricing" page. We are having to undergo a credit card dispute because they refuse to send a partial refund after opting for the annual plan and using it for a few weeks. Folks, look around other apps that are much cheaper as this one is a rip off. For $499 a year of $49 a month, they hold you to a 2000 listing limit. Once you do your 2000, you are stuck waiting until next month. Other apps like "eBay Integration" gives you unlimited listing import for only $20 a month. So when we tried to cancel after being charged the yearly plan, not knowing they would hold us hostage to it when subscribing, they refused. We offered them a compromise of charging us 2 monthly charges if they would open another 2000 immediately, and they refused. Seems like they love to count on victims overseeing their small print. I first left a good review at the request of Rishu, who was a professional customer service agent. It wasn't a complete picture though. As when I get Praveen on chat, it's like dealing with a drunk agent. No responsiveness, dodging questions, giving false information (you name it)

Trailvision - Bicycle Bearing Suppliers

Jul 04, 2024  on Shopify

Created more work than helped. On paper great, reality poor. No real way to oversee what it is doing and created 100s of listings that I know need to delete myself. Feel no real life knowledge of shopify and eBay has been used in the development of the app. Support had no way of helping and avoided answering questions when the answer showed flaws in the design.

Rodeo Boots

Jun 30, 2024  on Shopify

Very helpful. Having a little bit of trouble communicating because of the language. But very patient and helpful. Thank you!!

Charmats

Jun 30, 2024  on Shopify

Vishal was excellent . I nearly gave up because I was not sure about how to use this app but her guidance and patience was extra ordinary. I highly recommend this app. It makes hard work easier and faster

Swift Auto Parts & Supplies

Jun 24, 2024  on Shopify

This is doing its job very well and quickly, and I'm particularly talking about the eBay app (the walmart one needs work). Rishu is a great help, quick to reach and goes beyond. Thanks guys.

CaptCan Comics Inc

Jun 20, 2024  on Shopify

If you're considering the Shopify to eBay sales channel manager by CedCommerce, I strongly advise you to look elsewhere. This integration tool has been nothing short of a nightmare, riddled with persistent issues that make it more of a hindrance than a help. The primary function of any sales channel manager is to seamlessly sync inventory between platforms. Unfortunately, this manager fails spectacularly in this regard. Inventory discrepancies are a daily occurrence, leading to overselling on eBay and constant headaches. Items listed on Shopify often don't appear on eBay, or worse, remain listed on eBay even after being sold out on Shopify. The only thing consistent about this manager is the constant need for support. Unfortunately, the support from CedCommerce, while generally responsive, does not make up for the sheer number of problems you’ll face. You’ll spend countless hours in chat or on calls trying to resolve issues that should have been ironed out before release.

Volcanic Cult

Jun 18, 2024  on Shopify

vishal tripathi was a real specialist and an amazing guy. He helped a lot with the right things for my Shopify Ebay Ced Commerse integrations, unlike others who don't know what they are saying. Thanks again.

DIY Carbon Bikes

Jun 16, 2024  on Shopify

Far from effortless. After about six months of attempts and multiple accounts, I still don't have a single product on eBay. I'm trying something else.

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