Reviews: Easyship ‑ All in One Shipping

Customer reviews: Easyship ‑ All in One Shipping

Reviews (459)

Overall rating

4.3

5

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What Merchants Think

Merchants have mixed feedback about "Easyship ‑ All in One Shipping." Some appreciate its user-friendly platform and helpful customer support, which aids in managing shipping logistics efficiently. However, others express frustration over unexpected fees, poor communication, and support issues, indicating room for improvement in service consistency and transparency.

Key Strengths

User-friendly interface and easy setup on e-commerce platforms like Shopify.
Wide selection of couriers with competitive international shipping rates.
Efficient features such as automated package selection algorithms and integration with Shopify for packing inserts and customs forms.
Positive customer service experiences, especially for users on upgraded plans.
Useful shipping options displayed at checkout, including taxes and duties for international orders.

Common Concerns

Unexpected overcharges and additional courier fees not disclosed at checkout.
Inconsistencies with support responses and delayed communication.
Difficulties in addressing API and integration issues with couriers like UPS and DHL.
Lack of transparency on required upgrades for Shopify features and subsequent customer support challenges.
Reports of errors and bugs within the system that occasionally disrupt operations.

Final Thoughts

"Easyship ‑ All in One Shipping" offers a comprehensive solution for shipping needs with its intuitive design and useful features. It's particularly beneficial for businesses seeking international shipping solutions. However, its overall reception is marred by concerns over unexpected costs and support challenges. While some users have had exceptional experiences, consistency in customer service and transparent pricing practices are areas needing attention for broader merchant satisfaction.

Deskr

Feb 02, 2024 on Shopify

Degraded quality of platform, and MIA chat support for 3+ year account. Easyship at the beginning of my ecom startup was great, had supportive account reps and overall chat support was great (shoutout to Tracie Harper, 10/10 chat agent). Over the past year, I noticed lots of admin changes which lead to huge changes to support and overall the reach with my account. Every week there would be some issue caused with an order being misplaced, improper address verification, and lots and lots of fees being tagged onto my account due to incorrect address validation done in communication with Shopify and Easyship. Recently, I decided to give up on this platform and exercise my options for a dedicated carrier account. Fortunately, I was provided with one and made the right decision to shift my logistics over to Shipstation and Zonos fulfillment. Both platforms have had nothing but great feedback, and these platforms are progressing in such a great way that I am at the point of hopping away. Easyship was once an "easy" platform, but they have become so difficult to work with that I would recommend new small businesses to use Shipstation as your 3rd party fulfillment. Shipstation support is tremendously better and they are quick to respond to you. I am not at a massive scale but being respected still by a platform like Shipstation shows they care. Do not use this app, stay away and go to Shipstation for domestic and use Zonos for international orders!

Cyber Acoustics Outlet

Jan 23, 2024 on Shopify

What a waste of our time and money. They offer cheap shipping to the customer and no support when the couriers they have partnered with lost products.

Instamic

Dec 06, 2023 on Shopify

We've been using Easyship for 10 years. We highly recommend it to any business looking to reach customers worldwide cost-effectively. The platform continuously improves in terms of UI, features, and solutions that bring you closer to your customers. After so many years, we are still impressed to be able to ship worldwide from multiple warehouses anywhere we are, with a simple click of a button. The effort to deliver your creation to the final customer is definitely underrated. Easyship is a bold statement, but they keep their word.