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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,363)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Teddy's Toy Box

Jan 02, 2025  on Shopify

I have been having a rough time with customer service recently from other companies. Vivian gave me hope that customer service isn't completely useless. She helped me figure out how to fix the "sold out" issue on Shopify and I am more than grateful for her. Thank you so much Vivian you deserve a raise!

It's a Pet's Life

Jan 02, 2025  on Shopify

Thank-you so much to Vivian for being so quick with helping me figure out how to fix something on my customers order right way. Appreciate the awesome customer service.

BACKYARD BUZZ

Jan 01, 2025  on Shopify

Rfimp was amazing! I had several questions and they answered every one and went above and beyond on helping.

HolyPower

Jan 01, 2025  on Shopify

Zico was a very nice and polite person that helped me a lot with fulfilling a order on Dsers!

4EverCalm

Jan 01, 2025  on Shopify

The person I talked to was very knowledgeable and kind. They listened carefully to my concerns and explained everything clearly. I was impressed by how quickly they fixed my issue and how much they seemed to care. Overall, my experience with DSER’s customer service was excellent. It’s rare to find a company that is both quick and helpful. I highly recommend DSER for their amazing support team and great service.

DRAVENOR

Jan 01, 2025  on Shopify

I am new to the platform received some orders, and don't know what to do next! Wondering if dsers support system can help me I was connected to the agent "Vivian" He really helped me with each and every step from starting to ending and waited me for getting the process done! I was really satisfied with the service!

Nimanda Jewelry

Jan 01, 2025  on Shopify

Great costumer service!! Really appreciate it!!

T L S Store

Jan 01, 2025  on Shopify

Atendimento muito bom e resolve todos os problemas, recomendo.

The Teething Co

Jan 01, 2025  on Shopify

Vivian from DSERS was wonderful and very helpful and was able to solve my problem quickly

maxibazaar

Jan 01, 2025  on Shopify

Selena ,thx and love you

Eterna Jewel

Jan 01, 2025  on Shopify

Dear Sandy, Thank You So Much for helping me today.. Really Appreciate it.. You've made my day :-)

Bonitelle Beauty

Dec 31, 2024  on Shopify

Great service. Fast customer service.

Kana Marketplace

Dec 31, 2024  on Shopify

I wanted to take a moment to share my appreciation for Sandy, the customer service agent who helped me with placing an order to AliExpress via DSers. Sandy was incredibly patient, attentive, and knowledgeable throughout the entire process. She made sure all my questions were answered and guided me step-by-step to complete my orders smoothly. Her professionalism and friendly demeanor truly made a difference, and I felt well-supported every step of the way. Thank you, Sandy, for providing such excellent service! If you're looking for efficient and helpful assistance, I highly recommend reaching out to her.

My Place Organized

Dec 31, 2024  on Shopify

Lena provided outstanding service, showing great dedication and attentiveness. She addressed all my questions with clear and straightforward information. Truly an excellent professional!

Classic Buddy

Dec 31, 2024  on Shopify

great costumer service, helped me in 5 minutes. very happy!

Right Meow

Dec 31, 2024  on Shopify

Great service with Rita and answered all my questions!

FishFamily

Dec 31, 2024  on Shopify

Fui atendido pela Maria e me prestou um excelente atendimento, muito eficiente!

Dream Tech Sleep

Dec 31, 2024  on Shopify

a professional support team

DEAL DIAR

Dec 31, 2024  on Shopify

Wendy helped me with patience and dedication and took care of the difficult part for me, she is competent and experienced Thank you Wendy

Alpha Weebs

Dec 31, 2024  on Shopify

Optimal app for ecommerce. Contains all the required features and more

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