I was having issues placing orders. They were not going through, and I got soooo stressed out. I reached out to support and Luna was incredibly helpful! I am beyond grateful for her help :)

Elora: what a good service you gave me!! Thanks. You represented DSers excellently to me. You don't only know what "Good service is", you also managed to give it to me. You don’t claim you know even when you don’t know, you asked for assistance from your colleges. That’s great. That gave me confidence on what you were saying. I was also glade to see your unity and collaboration in that office.

Thanks for the swift response... FBE

Blanca did a great job, she helped us to solve my problems.

I had an excellent experience with Janet from Desers customer service. She was friendly, attentive, and quickly resolved a tricky issue with my account. Her professionalism and kindness made the whole process stress-free — highly recommended! thanks Janet

J’ai eu un problème pour me connecter à mon compte DSers et je pensais devoir attendre longtemps avant d’obtenir de l’aide. J’ai donc contacté le service client sur Messenger. À ma grande surprise, Kimi m’a répondu immédiatement avec une réactivité incroyable. Il a pris le temps de comprendre ma situation et m’a guidé étape par étape avec des explications claires. Grâce à son aide, mon problème a été résolu très rapidement. Je suis vraiment impressionné : un service aussi rapide, humain et efficace mérite d’être mis en avant. Cela fait plaisir de voir une équipe professionnelle qui place réellement le client au centre de ses priorités.

Parfait

amazing service, thank you Sandra you was a big help

Amazing Support from Aurora at DSers! I want to give special thanks to Aurora from DSers support. She guided me through the entire process of connecting DSers to AliExpress and made everything so simple to understand. Aurora showed me step by step how the order process works — from syncing Shopify orders into DSers, placing them on AliExpress, to getting the tracking updated automatically. She was clear, patient, and extremely professional. I came in feeling confused, but Aurora explained everything in a way that gave me full confidence to handle my orders going forward. Aurora is a true asset to DSers, and I’m very grateful for her outstanding support!

Isak from the DSERS Support Team provided me with quick and effective assistance and even took care of some tasks on my behalf. Really appreciate the support!

Thank you so much for the help Zico!

Zoey provided excellent support – quick, knowledgeable, and very friendly. Thank you!

Excellent work Excelente trabajo me sirvió de mucha ayuda la guía que tuve paso a paso gracias

Aurora was great, she helped me with everything!

Merci beaucoup pour votre aide, j'ai été guidée de début à la fin pour mon problème, une personne très sympathique et à l'écoute !

Merci à Celia du soutien, elle a été très gentille et serviable, elle a réglé mon problème !

Zico is very good employee he help me a lot!

#Sandy thanks for your professional guidance

Good app. Good customer service. Aurora was great.