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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (7,027)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Barrett Bay

Jun 13, 2025  on Shopify

amazing app and amazing support, raphael provided immediate and effective help

Pet Gear Haven

Jun 12, 2025  on Shopify

Very helpful! Nice to get visual answers.

WiseTails

Jun 12, 2025  on Shopify

Amazing customer service! Sandy was able to walk me through with the steps I needed to fix issues with my accounts. She was very polite, patient and responded very quickly with my questions. Great job!

Hello Marlena

Jun 12, 2025  on Shopify

Rita was extremely helping with my shipping questions. Thanks so much Rita!!!

Easy Home

Jun 12, 2025  on Shopify

Celia me brindó un excelente servicio, estuvo pendiente todo el tiempo y me ayudo con todas las dificultades que tenía para procesar la orden de un cliente. quedo totalmente satisfecha con el servicio al cliente que recibí.

VibrantGoods

Jun 12, 2025  on Shopify

I had an issue with the app, and the rep who handled my case did a fantastic job of fixing the problem. Fiona was excellent in handling the situation. I am glad that people like her work at DSers.

Sileasy

Jun 12, 2025  on Shopify

Excellent support, the best I've seen, special thanks to Cyril

HenLux Boutique

Jun 12, 2025  on Shopify

Wendy was absolutely amazing! She responded quickly, understood my issue right away, and handled everything with care and professionalism. Her kindness and patience made the whole process smooth and stress-free. I truly appreciate her help and support — she went above and beyond. Thank you, Wendy!

Rios Future Shop

Jun 12, 2025  on Shopify

Zico was great ,An amazing patience with my problem.Hands down to this kind of costumer support.If business keeps on going well or you raise him,,or ill hire him for my company .Top Notch mate

A minha loja

Jun 11, 2025  on Shopify

atendimento fantastico pelo Frankie

Ponto de Oferta

Jun 11, 2025  on Shopify

Um ótimo atendimento de boa qualidade e também na agilidade. gostei, bastante merece mais que 5 estrelas.

Axon Gadget

Jun 11, 2025  on Shopify

I recently had the pleasure of working with Krystal from the DSers customer service team. She was incredibly helpful, knowledgeable, and patient throughout our interaction. Krystal took the time to fully understand my issue and walked me through each step with clear explanations. What stood out the most was her professionalism and dedication to resolving my concerns efficiently. Even when the problem seemed a bit complex, Krystal remained calm, responsive, and reassuring. Thanks to her support, I was able to get back on track quickly with minimal disruption to my store operations. Big thanks to Krystal and the DSers team for their outstanding support!

Carolme

Jun 11, 2025  on Shopify

I cannot say enough good things about the customer service I received from Olivia at DSers! She went above and beyond to help me with my issue, responding quickly, patiently, and with such a friendly attitude. Olivia not only answered all my questions thoroughly, but also made sure I fully understood every step of the process. Her professionalism and kindness turned a potentially stressful situation into a smooth and pleasant experience. It's clear that DSers truly values their customers, and Olivia is a shining example of that. Thank you so much for your outstanding support!

EzyGuest

Jun 11, 2025  on Shopify

Great support service from Leah. She gave me some instructions on how to reset my account. Very helpful!

Molenea

Jun 11, 2025  on Shopify

I emailed customer service to ask if they could change the currency of my store (for the 3rd), and I received a response from one of the agents named Tess in less than an hour. Got the job done for me, and I was delighted!

Nuconceptins

Jun 11, 2025  on Shopify

Chloe was very helpful, attentive. Even went and found a hard to find location based supplier for me. Very well done!

Mallory

Jun 11, 2025  on Shopify

Very, very helpful. Chloe really helped me

GEGE

Jun 10, 2025  on Shopify

Tess was very very helpful. Great advisor and answered all my questions. She was very patient too.

Sofia Jardin

Jun 10, 2025  on Shopify

Teresa me ayudó rápido y de la mejor manera.

Grandino Store

Jun 10, 2025  on Shopify

gostei muito do suporte fornecido pela Blanca, resolveu meu problema de forma rápida e objetiva

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