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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (7,027)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Jammy Baby

Jun 22, 2025  on Shopify

GYRAE

Jun 22, 2025  on Shopify

Merci Luna Un grand merci pour ton aide rapide et efficace concernant ma commande. Ton professionnalisme et ta réactivité ont vraiment fait la différence. Je suis très reconnaissante pour ton soutien.

Library Aesthetic

Jun 21, 2025  on Shopify

Rin from the DSers team helped me out with clear instructions, guided screenshots, and emotional support. I had been in tears from the stress of an issue that was related to my AliExpress account. It wasn't even really a DSers account issue. But Rin walked me through everything I had to do to fix my problem, get my account working better than before, and streamline my process so my store is even more efficient now. I am so relieved and thankful people like Rin have my back. I am new to this and all this is a little scary to new shop owners. Thank you, Rin!

ForevTech

Jun 21, 2025  on Shopify

Great customer service. I had a query about finding products and Amelia the customer representative was very prompt in providing the information.

KIMOKY

Jun 21, 2025  on Shopify

Parfait

Hoook 1979

Jun 21, 2025  on Shopify

la señorita luna me dio un servicio de alta calidad, fue muy amable y muy paciente, le agradezco mucho el servicio.

Súper Bebé Saludable

Jun 20, 2025  on Shopify

A Special Thank You to Aurora I just want to take a moment to publicly thank Aurora for her incredible support and kindness. She helped me solve a technical issue that had been giving me headaches for days. When I thought there was no solution, she guided me step by step until everything was working perfectly. It’s people like you, Aurora, who remind us that great customer service with heart still exists. Thank you so much for your help and dedication!

Babyshop Express

Jun 20, 2025  on Shopify

Die Lösung bekommt man innerhalb 1 Minute, Top vielen Dank :)

Levantz

Jun 20, 2025  on Shopify

I just wanted to take a moment to sincerely thank Selena for her outstanding support. She was incredibly fast, efficient, and kind throughout the whole process. It’s rare to find customer service that is both professional and genuinely helpful these days. I’m truly impressed with how smooth everything was. Big thanks to Selena and the team — you’ve earned a very happy customer here. Highly recommended!

Jewelled Me

Jun 19, 2025  on Shopify

I had an issue integrating my store with Alibaba and spoke to Zico on Messenger. They were so prompt and quick and although the problem hasn't been resolved, they'll be releasing an update with the solution/patch and they'll follow up to help me get it resolved. Fantastic customer service and help. I'd highly recommend and am looking forward to working more closely with DSers.

Zone shopping

Jun 19, 2025  on Shopify

Assistant super , toujours présent a répondre a tout moment , je recommande cet application les yeux fermés. Je suis contente de commencer avec eux pour une nouvelle aventure.

Stoirs

Jun 19, 2025  on Shopify

Really great customer support!!! I was assigned Sandra to solve my issue and she answered in matter of seconds and handled everything for me in extremely timely manner. I have not experienced such customer support - especially not for an app with this many users. I truly recommend

Profila Tools

Jun 18, 2025  on Shopify

I had a unique support experience with Rita — patient, persistent, and unforgettable. She walked me through advanced mapping like a true legend. Appreciate the help! DSers still have their quirks, but the support deserves a shout-out.

All Things Spiritual

Jun 18, 2025  on Shopify

I just worked with Maria and she answered all my questions and was very helpful. Phyllis H

Home Haven

Jun 18, 2025  on Shopify

I was lost with a simple issue and Wendy helped me fixed it very fast within a few minutes and also another problem I had, very helpful :)

Frozen Sips

Jun 17, 2025  on Shopify

Maria from DSers support team was really helpfull

Lume Prime

Jun 16, 2025  on Shopify

Ótimo atendimento, sempre rápido e eficiente.

OHASIS

Jun 16, 2025  on Shopify

I had the pleasure of receiving support from Zico regarding some issues I was facing with DSers. He was extremely professional, knowledgeable, and patient throughout the entire process. Thank you, Zico, for your excellent assistance!

Gudis

Jun 16, 2025  on Shopify

I’m genuinely impressed by the level of customer service I received. The team was not only quick to respond but also incredibly courteous and efficient in resolving my issue. It felt like they truly cared about helping me, which made the whole experience stress-free and pleasant. It’s refreshing to deal with a company that values its customers and delivers on that promise. Kudos to the support staff for their professionalism and kindness – you made my day! Will definitely be returning and recommending to others.

GR Worldwide Online Shop

Jun 16, 2025  on Shopify

Thanks for your amazing DSERS App. And also for chat support from Teresa. It is a very kind fully and nice person

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