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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Bottles Up!

Dec 13, 2024  on Shopify

Sandy provided valuable support in setting up pricing rules for my store, allowing me to efficiently adjust to changes in costs to improve our profitability.

WaveBeamPro™

Dec 13, 2024  on Shopify

Fast customer support

Camo Colors

Dec 13, 2024  on Shopify

Great service!

Salamander Prime

Dec 13, 2024  on Shopify

I want to take a moment to express my sincere gratitude for the outstanding support provided by Rita. I was facing a frustrating issue where the payment window in Dsers wasn’t loading fully, which prevented me from processing my order on AliExpress. After trying multiple troubleshooting steps on my own, I reached out to your support team. Rita’s response was quick, professional, and incredibly efficient. She resolved my issue in just a few minutes, guiding me through the solution with clarity and patience. Her knowledge, dedication, and friendly attitude turned what was a stressful situation into a seamless experience. Thanks to her, I was able to complete my order successfully and keep my business running smoothly. I truly appreciate her exceptional service and wanted to share my positive experience with your team. Rita is a fantastic asset to your support team, and I hope she receives the recognition she deserves for her excellent work. Thank you again, and keep up the great work!

Jocke's

Dec 13, 2024  on Shopify

Elle m'a été d'une grande aide Gloria, travaille remarquable. Merci.

Bloomy Mama

Dec 13, 2024  on Shopify

DSers has been an incredible tool for managing my dropshipping business. What truly stands out is their outstanding customer support. Every time I’ve had a question or faced an issue, the support team has been extremely responsive and helpful. Their team is not only quick to reply but also provides clear and effective solutions. Whether it’s a technical issue or just guidance on how to use certain features, they handle everything with professionalism and care. It’s rare to find such a reliable support system in the dropshipping industry, and DSers has exceeded my expectations. If you’re looking for a tool with excellent features and a support team that’s always ready to help, DSers is definitely worth trying!

My Store

Dec 12, 2024  on Shopify

I had an issue with an order fulfillment through DSers, and the customer assistant Aurora whom I spoke was absolutely fantastic! They were patient, knowledgeable, and guided me step-by-step to resolve the problem. Their quick response and clear communication gave me confidence in the process, and the issue was resolved faster than I expected. This level of support is rare and highly appreciated. Thank you for making the experience seamless and stress-free!”

DuttarnaCompany

Dec 12, 2024  on Shopify

i got very good support of vivian.

The Finer Way

Dec 12, 2024  on Shopify

Chloe, Chloe, Chloe!!!! I was having the most horrible time getting my order completed. Chloe was very helpful and patient with me. I am so grateful for the assistance and time spent with me. I am very new to this business and still learning! You are very lucky to have her on your team! Thank you, Chloe!

Libera Ofertas

Dec 12, 2024  on Shopify

Otimo!

fennivo.

Dec 12, 2024  on Shopify

i am very satisfied with the support named chloe <3 thanks!

theshoppe

Dec 12, 2024  on Shopify

je suis très satisfait de l'accompagnement de Chloe de l'équipe d'assistance DSers.

SoftGun

Dec 12, 2024  on Shopify

Une réponse rapide, je recommande !

MasterQraft

Dec 12, 2024  on Shopify

Both the support girls were amazingly supportive and solved my problems and answered to all my questions and given me solutions as well. Best customer service ever… I really appreciate you guys

VELVET NOIR

Dec 12, 2024  on Shopify

Very nice service, fast replies and competent helping

Além do Berço

Dec 12, 2024  on Shopify

A Maria foi muito prestativa e paciente. Solucionou todas as minhas demandas de forma rápida e objetiva. Atendimento exemplar!

Brunelle

Dec 12, 2024  on Shopify

Rita me ajudou muito, excelente profissional!

Ivy Grace Apparel

Dec 12, 2024  on Shopify

Maria was very friendly, fast and efficient with her service and gave me all the relevant information I need. Thank you Maria, keep up the good work.

LUMEO

Dec 12, 2024  on Shopify

Maria has been absolutely amazing! She helped me with everything I needed and provided top-notch support. She's truly a lifesaver, and I would say she's #1 in customer service. Highly recommend her for anyone looking for excellent assistance

Cozy Plush

Dec 12, 2024  on Shopify

Rfimp

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